OnStar Proactive Alerts

Proactive Alerts is an OnStar service that aims to predict potential issues with key vehicle components before they happen. Upon determining that a certain component or set of components need attention because of a possible failure in the future, the service sends an alert by email or text message (SMS) to vehicle owners.

Also known as prognostic technology or Failure Prediction, Proactive Alerts was announced by General Motors’ Global Connected Customer (GCC) department in January 2015. The feature is the first of its kind in the industry and attempts to solve problems before they happen and before the component failure impacts vehicle performance. The service works via the OnStar 4G LTE connectivity platform built into most 2015 and 2016 model year GM vehicles.

At rollout, Proactive Alerts monitors the battery, starter motor and fuel pump, all of which are critical to starting a vehicle and keeping it running. GM expects to add more vehicle parts and components in future model years.

How It Works

1. Customer enrolls properly-equipped vehicle into OnStar prognostics service.
2. Data is sent to OnStar’s secure servers, where proprietary algorithms are applied to assess whether certain conditions could impact vehicle performance.
3. When deemed necessary, notifications are sent to the customer via email, text message, in-vehicle alerts or via the OnStar RemoteLink mobile app, or through the myChevrolet, myCadillac, myBuick or myGMC mobile apps.

Vehicle Compatibility

OnStar Proactive Alerts is available for the following vehicles: