Customer Service Index News

Cadillac Ranks Third In J.D. Power 2025 U.S. Customer Service Index Study

With its SUVs and crossovers offering high satisfaction.

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GMC Ranks Well In J.D. Power 2025 U.S. Customer Service Index Study

Following a pattern it set in earlier years.

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Chevy Trucks Top J.D. Power 2025 U.S. Customer Service Index Study

Surpassing all other truck brands.

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Buick Ranks High In J.D. Power 2025 U.S. Customer Service Index Study

Though not quite as high as last year.

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GMC Ranks Well In J.D. Power 2024 Mexico Customer Service Index Study

Even as service reputation is slipping in the country.

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Buick Ranks Well In J.D. Power 2024 China Customer Satisfaction Index Study

Continuing a two-year trend.

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GM’s Wuling Ranks Last In J.D. Power 2024 China Customer Satisfaction Index Study

Worst in two different categories, in fact.

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Chevy Ranks Above Average In J.D. Power 2024 China Customer Satisfaction Index Study

With some improvement over last year too.

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Cadillac Ranks High In J.D. Power 2024 China Customer Satisfaction Index Study

Following good performance in 2023, too.

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Chevy Ranks Well In J.D. Power 2024 Customer Service Index Study

Continuing a trend.

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Buick Tops J.D. Power 2024 U.S. Customer Service Index Study

After several years of high ratings.

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GM’s Wuling Brand Ranks Below Average In J.D. Power 2023 China Customer Service Index Study

Placing in the bottom half of the rankings.

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Chevy Ranks Well In J.D. Power 2023 China Customer Service Index Study

Just a few points behind Buick.

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Cadillac Ranks Average In J.D. Power 2023 China Customer Service Index Study

Surpassed by Audi and Land Rover.

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Buick Ranks Well In J.D. Power 2023 China Customer Service Index Study

Placing fifth among mass-market brands.

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GMC Ranks Above Average In J.D. Power 2023 U.S. Customer Service Index Study

Performing well in three segments.

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Cadillac Ranks Third In J.D. Power 2023 U.S. Customer Service Index Study

Ranking above average in two segments and below average in one segment.

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Buick Ranks High In J.D. Power 2023 U.S. Customer Service Index Study

Ranking well above the industry average.

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Chevy Ranks Above Average In J.D. Power 2023 U.S. Customer Service Index Study

Above average in four segments.

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Chevy Ranks Above Average In J.D. Power 2022 China Customer Satisfaction Index Study

The Bow Tie also ranked average last year.

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Buick Ranks Above Average In J.D. Power 2022 China Customer Service Index Study

Scored 761 of 1,000 possible points.

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GMC Ranks Well In J.D. Power 2022 Mexico Customer Satisfaction Index Study

Second in the Premium segment.

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Chevy Ranks Low In 2022 J.D. Power Mexico Customer Service Index Study

Ranking thirteenth in the Mass Market segment.

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GMC Ranks Well In J.D. Power 2022 U.S. Customer Satisfaction Index

GMC was well above average in this study.

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Chevrolet Ranks Well In J.D. Power 2022 U.S. Customer Satisfaction Index

All four main GM brands performed well in this study.

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Buick Ranks High In J.D. Power 2022 U.S. Customer Satisfaction Index

Buick dealers are doing all the right things with regard to servicing, it seems.

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