Customer Satisfaction News

New-Car Buyer Satisfaction At All-Time High, Study Shows

Thanks to omnichannel sales processes.

Read More »

Some GMC Sierra HD, Yukon Units Were Delivered Without An Illuminated Grille Emblem

Owners can get the option installed or a reimbursement check.

Read More »

Some BrightDrop Vans Will Need A New Windshield Wiper Assembly

Because of heavy snow.

Read More »

GMC Ranks Well In J.D. Power 2024 Mexico Customer Service Index Study

Even as service reputation is slipping in the country.

Read More »

Buick Ranks Well In J.D. Power 2024 China Customer Satisfaction Index Study

Continuing a two-year trend.

Read More »

GM’s Wuling Ranks Last In J.D. Power 2024 China Customer Satisfaction Index Study

Worst in two different categories, in fact.

Read More »

Chevy Ranks Above Average In J.D. Power 2024 China Customer Satisfaction Index Study

With some improvement over last year too.

Read More »

Cadillac Ranks High In J.D. Power 2024 China Customer Satisfaction Index Study

Following good performance in 2023, too.

Read More »

Cadillac Ranks Well In 2024 American Customer Satisfaction Index

Ranking a few points above average.

Read More »

GMC Ranks Average In 2024 American Customer Satisfaction Index

Receiving the same score as last year.

Read More »

Buick Ranks Well In 2024 American Customer Satisfaction Index

Ranking one point above average.

Read More »

Cadillac Opens All-New Service Centers In South Korea

Supporting the brand’s growth strategy in the Asian country.

Read More »

Cadillac Ranks Average In J.D. Power 2024 U.S. APEAL Study

About the same as last year.

Read More »

GMC Ranks Well In J.D. Power 2024 U.S. APEAL Study

Though not quite as well as in 2023.

Read More »

GM Releases Software Update For 2024 Chevy Blazer EV

Affected units released from stop-sale order.

Read More »

Chevy Gets Average Score In Consumer Reports 2024 Ratings

Tailing Ford in the rankings.

Read More »

GMC Among Worst Domestic Brands In Consumer Reports 2024 Ratings

Only outperforming Jeep.

Read More »

Chevy Bolt EV, Bolt EUV Rank Well In J.D. Power 2024 U.S. EV Experience Ownership Study

Slotting in above the segment average.

Read More »

GM Wins S&P Global Mobility 2023 Overall Loyalty Award

For the ninth consecutive year.

Read More »

GM To Replace 2023 Chevy Colorado Engines Produced With Cracked Blocks

New Customer Satisfaction Program issued.

Read More »

Car Buyer Experience Improved In 2023, Study Shows

Thanks to lower prices, faster times, and better inventory.

Read More »

Can You Get Warranty Service Performed At A GM Dealer Of A Different Brand?

Yes, but with many qualifiers.

Read More »

2024 Chevrolet Equinox

Chevy Ranks Third In J.D. Power 2023 U.S. Sales Satisfaction Index

Rounding out GM's hat trick.

Read More »

GMC Ranks Second In J.D. Power 2023 U.S. Sales Satisfaction Index

Ranking between Buick and Chevy.

Read More »

Buick Ranks First In J.D. Power 2023 U.S. Sales Satisfaction Index

Topping the list for a second year.

Read More »

2021 Cadillac XT6 Luxury Exterior 002 - Front Three Quarters

Cadillac Ranks Above Average In J.D. Power 2023 U.S. Sales Satisfaction Index

Coming in seventh overall.

Read More »

Load More Stories