Customer Satisfaction News

Some 2025 Chevy Silverado 1500 Units Will Need A Rear Axle Replacement

Unclear exactly how many units will be affected.

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GM Accelerating New Global-Scale Mobility Tech Deployment

Making its vehicles safer, smarter and more sustainable.

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California GM Vehicle Owners To Get Updated Warranty Information

Owners will receive the update in the mail.

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Some 2025 Cadillac Lyriq Units Need An Unresponsive Key Card Fix

An OTA update may be possible.

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Cadillac Ranks Third In J.D. Power 2025 U.S. Customer Service Index Study

With its SUVs and crossovers offering high satisfaction.

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GM Releases Software Update For 2020-2024 Chevy Camaro

Possibly addressing the car's theft problem.

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GMC Ranks Well In J.D. Power 2025 U.S. Customer Service Index Study

Following a pattern it set in earlier years.

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Chevy Trucks Top J.D. Power 2025 U.S. Customer Service Index Study

Surpassing all other truck brands.

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Buick Ranks High In J.D. Power 2025 U.S. Customer Service Index Study

Though not quite as high as last year.

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New-Car Buyer Satisfaction At All-Time High, Study Shows

Thanks to omnichannel sales processes.

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Some GMC Sierra HD, Yukon Units Were Delivered Without An Illuminated Grille Emblem

Owners can get the option installed or a reimbursement check.

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Some BrightDrop Vans Will Need A New Windshield Wiper Assembly

Because of heavy snow.

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GMC Ranks Well In J.D. Power 2024 Mexico Customer Service Index Study

Even as service reputation is slipping in the country.

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Buick Ranks Well In J.D. Power 2024 China Customer Satisfaction Index Study

Continuing a two-year trend.

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GM’s Wuling Ranks Last In J.D. Power 2024 China Customer Satisfaction Index Study

Worst in two different categories, in fact.

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Chevy Ranks Above Average In J.D. Power 2024 China Customer Satisfaction Index Study

With some improvement over last year too.

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Cadillac Ranks High In J.D. Power 2024 China Customer Satisfaction Index Study

Following good performance in 2023, too.

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Cadillac Ranks Well In 2024 American Customer Satisfaction Index

Ranking a few points above average.

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GMC Ranks Average In 2024 American Customer Satisfaction Index

Receiving the same score as last year.

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Buick Ranks Well In 2024 American Customer Satisfaction Index

Ranking one point above average.

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Cadillac Opens All-New Service Centers In South Korea

Supporting the brand’s growth strategy in the Asian country.

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Cadillac Ranks Average In J.D. Power 2024 U.S. APEAL Study

About the same as last year.

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GMC Ranks Well In J.D. Power 2024 U.S. APEAL Study

Though not quite as well as in 2023.

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GM Releases Software Update For 2024 Chevy Blazer EV

Affected units released from stop-sale order.

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Chevy Gets Average Score In Consumer Reports 2024 Ratings

Tailing Ford in the rankings.

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GMC Among Worst Domestic Brands In Consumer Reports 2024 Ratings

Only outperforming Jeep.

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