Customer Experience News

GM Accelerating New Global-Scale Mobility Tech Deployment

Making its vehicles safer, smarter and more sustainable.

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Cadillac City Stockholm Experience Center Open In Sweden

The brand’s fifth sales and service boutique in Europe.

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GM Korea To Sell All Service Centers And Idle Plant Assets

Further raising uncertainty about the company’s future in the country.

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Cadillac Auckland Experience Center Opens In New Zealand

Surrounded by upscale boutiques, bars and restaurants.

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Cadillac Ranks Third In J.D. Power 2025 U.S. Customer Service Index Study

With its SUVs and crossovers offering high satisfaction.

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GMC Ranks Well In J.D. Power 2025 U.S. Customer Service Index Study

Following a pattern it set in earlier years.

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Chevy Trucks Top J.D. Power 2025 U.S. Customer Service Index Study

Surpassing all other truck brands.

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Buick Ranks High In J.D. Power 2025 U.S. Customer Service Index Study

Though not quite as high as last year.

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Edmunds Certified As GM In-Market Retail Turnkey Provider

For cash offers and trade-ins.

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Cadillac Ranks Below Average In J.D. Power Winter 2025 U.S. Manufacturer Website Evaluation Study

A considerable decline since winter 2024.

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GMC Ranks Poorly In J.D. Power Winter 2025 U.S. Manufacturer Website Evaluation Study

A big change from its previous rankings.

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Chevrolet Opens Online Parts And Accessories Store In Brazil

Wide selection and fast delivery.

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Chevy Ranks Third In J.D. Power Winter 2025 U.S. Manufacturer Website Evaluation Study

A strong improvement from last winter.

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GMC Ranks Well In J.D. Power 2024 Mexico Customer Service Index Study

Even as service reputation is slipping in the country.

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Buick Ranks Well In J.D. Power 2024 China Customer Satisfaction Index Study

Continuing a two-year trend.

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Cadillac Expands EV Ecosystem In Germany

New customer experience centers and a new mobile app.

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GM’s Wuling Ranks Last In J.D. Power 2024 China Customer Satisfaction Index Study

Worst in two different categories, in fact.

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Chevy Ranks Above Average In J.D. Power 2024 China Customer Satisfaction Index Study

With some improvement over last year too.

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GM Dealers Increasingly Adopting Digital Retail Platform

Benefitting both buyers and dealers.

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Cadillac Ranks High In J.D. Power 2024 China Customer Satisfaction Index Study

Following good performance in 2023, too.

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Chevy Ranks Well In 2024 American Customer Satisfaction Index

Tying with the average.

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First-Ever Cadillac Experience Center Sydney Announced

The first of many to open across Australia and NZ.

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The House Of GM In Seoul Reopens With An All-New Look

A relaxed environment for customer vehicle purchase experience.

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Cadillac Ranks Average In J.D. Power Summer 2024 Website Evaluation Study

A few points above average.

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Buick Ranks Below Average In J.D. Power Summer 2024 Website Evaluation Study

The lowest rankings of GM's mass-market brands.

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GMC Ranks Second In J.D. Power Summer 2024 U.S. Manufacturer Website Evaluation Study

Coming in behind Chevy.

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