Customer Care News

Cadillac Ranks Average In 2025 Pied Piper Internet Lead Effectiveness Study

Making it the most responsive of the GM brands.

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GMC Ranks Low In 2025 Pied Piper Internet Lead Effectiveness Study

Down from last year, though up from 2021.

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GM’s OnStar Activates Crisis Mode To Assist Hurricane Helene Victims

Complimentary for GM owners in four states.

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Chevy Bolt EV, Bolt EUV Rank Well In J.D. Power 2024 U.S. EV Experience Ownership Study

Slotting in above the segment average.

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GM Wins S&P Global Mobility 2023 Overall Loyalty Award

For the ninth consecutive year.

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Can You Get Warranty Service Performed At A GM Dealer Of A Different Brand?

Yes, but with many qualifiers.

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GM Launches ‘Hands Free, Eyes On’ Advanced Safety Feature Education Program

With an emphasis on the safety of Super Cruise.

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Mary Barra: GM Sees Revenue Opportunity During Second, Third Vehicle Ownership

Tens of billions waiting to be earned.

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GM Top Manufacturer For Automotive Loyalty In 2022

The eighth consecutive loyalty win for GM.

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GM Envolve Launches With Tailored Solutions For Fleet Customers: Video

Including a dedicated account executive.

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Chevy Silverado HD Wins 2022 Automotive Loyalty Award

It took first place in the Heavy-Duty Pickup division.

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Chevy Bolt EV, Bolt EUV Rank Low In J.D. Power 2023 U.S. EV Experience Ownership Study

Multiple major recalls likely reduced satisfaction ratings.

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Chevy Bolt EV Wins 2022 Automotive Loyalty Award

In spite of the nameplate's extensive recall.

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Chevy Tahoe Wins 2022 Automotive Loyalty Award

The win comes despite tough conditions for customer loyalty.

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Chevy Equinox Wins 2022 Automotive Loyalty Award

Winner among Small Utility vehicles.

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Chevy Corvette Wins 2022 Automotive Loyalty Award

The Vette is a repeat winner.

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Dealership Service Activity Down In July 2022, Parts And Labor Shortages Cited

Many customers are delaying service as long as possible.

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2022 Buick Enclave Heated Seat Retrofits Under Way

Affected vehicles will be serviced through a customer satisfaction program.

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GMC Hummer EV Edition 1 Owners Receive This Gift

A token of gratitude from GM to early Hummer EV buyers.

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2022 Cadillac XT5 And XT6 Heated Seat Retrofits Under Way

Ventilated seats will be added as well.

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Here’s What GM Recommends If Diesel Exhaust Fluid Was Added To The Fuel System

Step 1: don't crank the engine.

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Chevy Bolt EV, Bolt EUV Buyers To Get Retroactive Discount

GM lowered the price of the Bolt EV and Bolt EUV by roughly $6,000 earlier this year.

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GM Develops Strategic Collaboration With UVeye For Dealer Vehicle Inspection Equipment

Vehicle diagnostics just got a whole lot easier for GM dealer technicians.

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2023 Cadillac Lyriq Buyers Get Free Public Charging Or Home Installation Credit

Including buyers of the Lyriq Debut Edition.

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How To Solve Chevy Equinox And GMC Terrain Climate Control Odor When Engine Restarts

These vehicles require an HVAC module update.

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GM To Offer Replacement Chevy Spark EV Batteries After All

Replacement packs will be supplied by LG Chem.

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