Customer Service News

GM Accelerating New Global-Scale Mobility Tech Deployment

Making its vehicles safer, smarter and more sustainable.

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California GM Vehicle Owners To Get Updated Warranty Information

Owners will receive the update in the mail.

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Some 2025 Cadillac Lyriq Units Need An Unresponsive Key Card Fix

An OTA update may be possible.

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Cadillac City Stockholm Experience Center Open In Sweden

The brand’s fifth sales and service boutique in Europe.

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GM Korea To Sell All Service Centers And Idle Plant Assets

Further raising uncertainty about the company’s future in the country.

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Cadillac Auckland Experience Center Opens In New Zealand

Surrounded by upscale boutiques, bars and restaurants.

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GM Releases Fix For Defective 2025 Cadillac Escalade IQ Rear-Seat Headrests

Some of them are stuck up or stuck down.

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Cadillac Ranks Third In J.D. Power 2025 U.S. Customer Service Index Study

With its SUVs and crossovers offering high satisfaction.

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GM Releases Software Update For 2020-2024 Chevy Camaro

Possibly addressing the car's theft problem.

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GMC Ranks Well In J.D. Power 2025 U.S. Customer Service Index Study

Following a pattern it set in earlier years.

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Chevy Trucks Top J.D. Power 2025 U.S. Customer Service Index Study

Surpassing all other truck brands.

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Buick Ranks High In J.D. Power 2025 U.S. Customer Service Index Study

Though not quite as high as last year.

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Cadillac Ranks Average In 2025 Pied Piper Internet Lead Effectiveness Study

Making it the most responsive of the GM brands.

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GMC Ranks Low In 2025 Pied Piper Internet Lead Effectiveness Study

Down from last year, though up from 2021.

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GM Wins S&P Global Mobility 2024 Automotive Loyalty Award

For the tenth consecutive year.

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Edmunds Certified As GM In-Market Retail Turnkey Provider

For cash offers and trade-ins.

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Cadillac Ranks Below Average In J.D. Power Winter 2025 U.S. Manufacturer Website Evaluation Study

A considerable decline since winter 2024.

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GMC Ranks Poorly In J.D. Power Winter 2025 U.S. Manufacturer Website Evaluation Study

A big change from its previous rankings.

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Chevrolet Opens Online Parts And Accessories Store In Brazil

Wide selection and fast delivery.

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Chevy Ranks Third In J.D. Power Winter 2025 U.S. Manufacturer Website Evaluation Study

A strong improvement from last winter.

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New-Car Buyer Satisfaction At All-Time High, Study Shows

Thanks to omnichannel sales processes.

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Some 2024 GMC Hummer EV Units Will Need A Serial Data Gateway Module Replacement

Both the Pickup and SUV are affected.

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Some GMC Sierra HD, Yukon Units Were Delivered Without An Illuminated Grille Emblem

Owners can get the option installed or a reimbursement check.

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GM Korea Opens All-New Showroom In Seoul Service Center

Displaying Cadillac, Chevy and GMC products.

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Some BrightDrop Vans Will Need A New Windshield Wiper Assembly

Because of heavy snow.

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Cadillac Lyriq Gets Free Charging, 5-Year Warranty In Australia

Offering peace of mind for prospective buyers.

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