Chevy has secured a podium finish in the recent 2025 J.D. Power U.S. Initial Quality Study.
The Bow Tie brand ranked third among mass-market manufacturers, posting a score of 178 problems per 100 vehicles (PP100) and outperforming the industry average of 192 PP100. A lower PP100 score equates to higher perceived quality. Chevrolet ranked just behind Nissan (169 PP100) and Hyundai (173 PP100) in the mass-market category.
The annual J.D. Power initial quality study tracks problems reported by new vehicle owners during the first 90 days of ownership, with the latest 2025 study based on survey responses from 92,694 purchasers and lessees of new 2025-model-year vehicles. Although overall industry quality improved slightly, dropping to 192 PP100 from 194 PP100 in 2024, infotainment systems remain the most problematic area for customers, in particular touchscreen interfaces.
In addition to a third-place rank in the mass-market segment, Chevy also posted strong model-level performances, earning three segment-leading awards. These included a Highest Initial Quality Model ranking for the Chevy Malibu (tied in the midsize car segment), ICE-based Chevy Blazer (highest-ranked midsize SUV), and Chevy Tahoe (highest-ranked large SUV). In the hugely competitive pickup segment, the Chevy Silverado tied with the Ford F-150 as the top-ranked large light-duty pickup, while the Silverado HD placed second among large heavy-duty pickups.
Thanks to a strong performance by Chevy, General Motors earned five model-level awards, more than any other automaker. Other notable Chevrolet models include the Corvette, recognized in the premium sporty car segment, and the Trailblazer, which secured a top-three finish in the small SUV category. Other notable GM vehicle rankings include the Buick Encore GX and Cadillac XT5.
The study also provided insight into broader industry concerns, including common complaints such as overly complex infotainment menus and inconvenient cupholder sizing. Interestingly, plug-in hybrid electric vehicles (PHEVs) recorded more problems than equivalent battery electric vehicles (BEVs), a first for the study.
Comments
A couple of surprises here to me. First, Buick seems to be slowly slipping down but still showing well. Cadillac has really been dropping. Mazda and Volvo just can’t seem to ever do well here and what the hell is up with Chrysler? For the love of god, they offer just one model any more and 3 years ago they only offered two. Both were old then.
But good job Chevy. I can say that all the Chevy’s I’ve had are and have been great.
Initial quality issues are taken care of by the factory warranty. I’m one of those long term thinkers and care about the quality 10 years and 100K miles later
Guess they haven’t heard of the 6.2 problems.
Envision is supposedly why Buick has slipped. Evidently, people expect something different after purchasing similar to reactions to Regal.
Enclave rides on C1 platform, GM’s workhorse, and most bugs were long ago worked out. It’s a new powertrain, tho