A Cadillac Lyriq owner is facing a frustrating experience and a major expense over a simple replacement part for his new all-electric crossover.
According to a report from NJ.com, Levan Azrumelashvili has waited nine months for a new bumper, leading to a major impact on his limousine business. Azrumelashvili purchased his new Cadillac Lyriq as a company vehicle in December of 2023, shelling out $86,000. However, the vehicle has been out of service since a minor accident in April of 2024, leaving him unable to operate his business while incurring significant financial losses.
According to Azrumelashvili, the new crossover costs him $1,100 in monthly insurance and $1,437 in monthly car loan payments, all while his Lyriq sits unusable as it awaits repair. Despite initial reassurances from Cadillac that the replacement part would arrive soon, Azrumelashvili has faced months of delays, inconsistent updates, and a lack of clarity on a possible solution. His efforts to escalate the issue included reaching out directly to GM CEO Mary Barra and other company executives, as well as contacting media.
In response, GM offered a small “good will adjustment” of $3,593.47 last October, representing less than half of Azrumelashvili’s monthly payments. Alternatively, a GM representative said that the crossover could be eligible for a vehicle buyback. However, the buyback proposal was later rescinded without explanation, deepening Azrumelashvili’s frustration. Adding to the confusion, GM later claimed the part had arrived, only for the body shop to report further delays amid rumors of a recall.
GM has stated that it will work directly with Azrumelashvili to resolve the matter, but after nine months, no solution has materialized.
“I’m at a sheer loss situation and my car has lost a year of its value. I was unable to work and provide for my family this year and we faced many hardships,” Azrumelashvili said, per NJ.com. “Ultimately, I’m very disappointed I chose Cadillac to only face what I did. I feel as if I was taken advantage of and thrown to the curb.”
YouTuber Steve Lehto, a Michigan attorney, also covered the story in a recent video:
Comments
Gross
$1,100 a month in insurance? Thats insane. He must be a horrible driver.
New Jersey/New York is my guess as to why his insurance is so high.
Limo insurance isn’t cheap. The car payment is just math. The more you put down, the cheaper the payment. Plus, commercial interest rates are higher.
Such an easy fix: just have the bumper supplier ship one directly to the dealer who can forward it to the body shop. This is done all the time. Just needs a common-sense GM manager to order it done.
Seriously though…those monthly insurance and car payment rates are absurd.
GM customer service 💩
How bad is the bumper? “Minor accident” means something should be left of it.
With your business at a standstill it’s time for a taxicab Bondo and epoxy fix. Get it good enough until the replacement shows up.
A good reason not to buy this vehicle, since there is poor service after the sale.
Assemble the Revised XT5 in the States it will sell better
Mary wants Cadillac to go all electric and this poor sap buys one and gets a major screwing. Way to treat an early adapter of these ev pos ! Inexcusable gm. Great press. This guy should have gotten this story on social media months ago, I bet he would have he’s parts by now.