Chevy brand vehicles ranked almost perfectly average in the mass-market segment in the J.D. Power 2024 Mexico Vehicle Dependability Study, which ranks automakers based on the problems per 100 vehicles (PP100) reported by study respondents.
In the analysis, Chevy vehicles got a PP100 score of 219 problems, while the segment average was 215 problems per 100 vehicles, only four fewer issues than vehicle owners in Mexico experienced when driving Chevy models.
This is an improvement over the Bowtie brand’s performance in the same study last year. In the 2023 version of this study, the mass-market industry average was 216 problems per 100 vehicles, and Chevy’s score was 258. Chevy did even worse in the 2022 study, with a score of 277. Remember, a higher score is worse.
“Despite more problems in some segments, the overall quality of vehicles manufactured in Mexico is now on par with North American levels of quality, as these vehicles require less frequent replacement of key components such as spark plugs and engine air filters,” said J.D. Power de Mexico senior director and country manager Gerardo Gomez said of the 2024 dependability study. “Additionally, electrified vehicles are giving owners fewer problems this year, which should help ease consumer concerns about reliability.”
One detail that stands out in the study is a record-high number of problems with Gen Z drivers. The youngest generation of car buyers saw a record high of 284 problems per 100 vehicles. The older the drivers, the fewer problems they had. One sticking point was with infotainment systems, which Gen Z experienced at a rate of 48 per 100 vehicles. “Because Gen Z owners represent the future of the auto industry, automakers would be wise to reassess whether their vehicles are meeting the unique desires and needs of this generation,” Gomez said.
What’s more impressive than Chevy’s average brand score in this study is that the Chevy Tracker stood out as the highest-ranked entry-level SUV in the dependability study. The Tracker is a subcompact crossover underpinned by the GM GEM platform shared with the second-generation Buick Encore, the Chevy Onix sedan and the Chevy Montana small pickup.
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