As GM Authority has covered on numerous occasions, the third-generation Chevy Colorado has faced numerous power issues since its launch for the 2023 model year, primarily as a result of problems with the Over the Air (OTA) update feature. These issues could lead to a dead battery and no-crank condition. Now, GM has released a new official bulletin addressing this issue for the 2024 Chevy Colorado.
In the recent service bulletin (#PIT6232), General Motors addresses the “OTA Update Fails to Complete Install issue.” The issue could affect all 2024 Chevy Colorado vehicles, including all trims and vehicle configurations.
According to the bulletin, customers may experience a few particular conditions after an OTA update. Among these is a condition wherein the radio remains powered for upwards of 11 minutes after the Retained Accessory Power is canceled. The issue may also lead to a no-crank condition due to a dead battery, although the vehicle will start and run once the battery is recharged.
In order to correct these issues, GM recommends that a technician first open the vehicle settings and verify under “Vehicle Updates” that an OTA is available. Next, the technician will be instructed to double check that the battery is at more than 70 percent charged before launching the OTA update, then move the vehicle to a location with a solid cell service connection.
Next, the vehicle should be keyed on, and the OTA update should be installed. It’s possible that no OTA will be available at this stage, or that the OTA update option is grayed out, or the update fails to install, at which point the K56 Serial Data Gateway module should be reprogrammed. Once the vehicle has updated software, it’s possible that the Vehicle Updates menu will continue to display that an update is available, however, multiple ignition cycles should eventually clear this. The exact amount of time needed for the message to clear depends on the owner’s driving habits. The technician should also confirm that there’s no excessive parasitic battery draw from the radio, and if there is, to refer to bulletin #24-NA-136.
As a reminder, the 2024 Chevy Colorado is equipped with the turbocharged 2.7L I4 L2R gasoline engine or the turbocharged 2.7L I4 L3B gasoline engine, with the updated 31XX-2 platform providing the underlings. Production takes place at the GM Wentzville plant in Missouri.
Comments
Not again!
Draining batteries kills them
gm should give you a new one.
they should normally last a minimum of 3-5 years depending on your climate
Factory batteries in new GM’s typically last longer than 3-5 years, I expect at least 7 years. I replaced the factory battery in my 2012 Silverado after 9 years. It was still working fine but 9 years was long enough and I wanted to change it at my convenience not when it decided to lay down on a cold morning. I replaced it with a new Delco just like the one I took out. That was 3 years ago.
i usually let my batteries go 8 years. And yes, I agree, replace with same delco battery.
gm sold its AC-Delco battery to Johnson Controls a long time ago and they sold it off since.
You can get the same battery with AC-delco name cheaper from other places including Menards if they are in your area or Walmart and Interstate at Costco also made by Clarios are a little over $100.
Yes, I bought my new Delco at Menards
How about they just get rid of the OTA update nonsense. A vehicle is a tool to get from point A to point B. When a person starts the tool the tool should remain running until the person turns it off. Auto start/stop is BS. When a person turns the tool off, the tool should be off. Period. The tool remaining on after being shut off is BS. The operator of the tool should be in charge, not the tool or the manufacturer of the tool.
Other manufacturers manage to update things without disabling the car.
Giving up on something so simple isn’t the solution.
So when is GM going to give us a mild hybrid with the 2.7 turbo. Better gas mileage is going to be a big thing down the road..Same goes for the Silverado half tons.
Does the Chevrolet Colorado dead battery issue effect the GMC Canyon trucks? If not, why not? Brother in-law in Marquette just bought a 2024 GMC Canyon.
Well it has happened. Its not just rhe new Chevy Colorado but the GMC Canyon has the identical problem. It happened to my brother in laws GMC last night. Opened the door and the radio did not shut off, twice. Today, I was with him, 7K on his new GMC Canyon and it happened again.
I’ll tell you why it happened.
It’s because GM TOTALLY dropped the ball on these trucks.
I am shocked to read about all the problems people are having.
I follow a few new vehicles on social media and while some have a few issues, NONE of them even approach the level of problems the 31XX has.
GM blew it.
It was a poor launch for sure. And it still is. Apparently they didn’t bother the engineering validation process during it’s development and it’s ongoing updates.
It would be interesting to know if the Chief Engineer was held accountable for the many development flaws or was the person actually promoted which was very typical at GM not that long ago.
Car batteries have always remained fully charged since at least the 1927 model “A” (Generator with voltage regulator) – that’s 98 model years ago.
This isn’t rocket science. Car radios in the 6 volt era (American cars prior to 1953 ( or 1956 FORD ) having them almost universally – used to draw between 6 and 8 amperes (very much power piggies) and as long as the engine was running there was no trouble. And you could still listen to the radio with it off at least an hour before there was a question of restarting the car. And that was with vacuum tubes requiring heaters, and 250 – 300 volt power supplies derived from the 6 volt system.
Nowadays, car electronics SHOULD be able to do almost anything with very minimal battery drain. Think of all your Cell Phone can do before you have to recharge it, and if you do it from the car’s low voltage system it is an inconsequential drain.
GM engineering must be a Joke and a half – at least in this realm. Taking 3 years to figure out to shut off the ECM when no one is near the car means no one bothered to look, or check someone else’s BONE HEADED design. Of course the radio designs are equally incompetent because during cranking with a weak battery, the radio forgets all its presets and reverts to FULL VOLUME.
Tom, you ask, when is GM going to “give us a mid hybrid with the 2.7 turbo?” GM Authorty continues to ask it’s readers what to write on. I have ask them 3X to write on what the GM hybrid line up is going to be to no avail. GM leadership must realize most people like to plan their vehicle purchases thus the topic would be of interest to many. Has it been published or did I miss it?
I have a 2024 GMC Canyon that was doing this. (Radio not shutting off). I did the update, and it fixed the problem. I had other problems too. My trailer lights would not work. It has power. I tested it. Now they work too. The other issue is the automatic high beams do not work. I’ll have to wait till dark to test that. Hopefully that is fixed too.
Those all sound like things that should have been working before they sold the vehicle though.
If they can ship a product missing such simple things, I’d be worried about other things they might have overlooked. Things that could get you killed, or just destroy the engine.
This is why I’m doing everything i can to keep my 2011 Chevrolet Colorado with the reliable 3.7 five-cylinder engine running. These new trucks – with all their computer and electronic nonsense – are garbage!
24 Colorado battery is dead again. What’s going on? Frustrated it’s dead after sitting for 3 weeks. Should not happen. Free battery again.