The Chevy Traverse has earned top honors in J.D. Power’s 2024 U.S. Seat Quality and Satisfaction Study, standing out as best-in-class in the “Mass Market Midsize / Large SUV” category. The survey results are based on feedback gathered from nearly 100,000 consumers, who provided the feedback via a survey. Chevrolet was well-represented in the study, grabbing a total of six top-three finishes.
J.D. Power’s study measured seat quality based on the number of problems and complaints reported by vehicle owners. In the study, a lower score is better, indicating fewer issues and higher customer satisfaction. The 2024 survey drew on responses from 99,144 purchasers and lessees of new model-year vehicles, capturing their experiences after 90 days of ownership. The study period ran between July of 2023 to May of 2024, a timeframe that interestingly spans the availability of both the second-gen Traverse Limited and the all-new, third-generation Traverse, given deliveries of the third-gen Traverse began in April of the 2024 calendar year. However, given the 90-day ownership requirement, the study likely only focused on the second-generation Traverse.
The results were particularly impressive for the Traverse, which recorded just 6.3 problems per 100 vehicles, the lowest score in its class. This performance outpaced the Nissan Murano, which ranked second with 6.6 problems per 100 vehicles, and the Ford Explorer, which followed in third place with 7.2 problems per 100 vehicles.
The Traverse’s seats are manufactured by Bridgewater Interiors, LLC, while, Tach-S Co., Ltd. produces the seats for the Murano, and Lear Corporation produces the seats for the Ford Explorer.
Other notable top-finishers in the study include the Chevy Camaro, the Chevy Equinox, the Chevy Trax, the Chevy Silverado 1500, and the Chevy Silverado HD.
According to J.D. Power, seat comfort and headrest design are two of the top areas where customers typically encounter issues, with the headrest being a recurring problem for five consecutive years in the study.
As a reminder, the second-generation 2024 Traverse Limited features the naturally aspirated 3.6L V6 LFY gasoline engine, rated at 310 horsepower and 266 pound-feet of torque. The second-gen Traverse rides on the GM C1 platform, and was produced at the GM Lansing Delta Township plant in Michigan.
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Comments
The most comfortable vehicle seats I had was in a 1991 Chevy Astro van. Back in the day, before NASCAR went modern, Dale Earnhardt Sr. had a van seat in his race car.
As an owner of a 2023 high country, I have to say, Yes, its a very nice place to be. That V6, its effortless and absolutely smooth acceleration, is butter.. on toast.. while sitting on mothers lap…
Yup, that 3.6 V-6 is a great engine, too bad MaryJoe is killing it.
They didn’t need a study for this. I sat in the third row of both this and the Enclave cousin. For a 5’8” person, they feel nearly as comfortable and roomy as sitting in a minivan. The only other large 3-row crossover that came close to feeling as comfortable as the Traverse/Enclave cousins are the Palisade/Telluride cousins and these two models, good luck getting a hand on one of these. To me, the Traverse and Enclave are the best 3-row CUVs you can get that feels nearly as spacious as a minivan without the soccer mom image.
I agree with most everything you say except the image. They have and are the soccer mom image, that is what CUV’s are known for. I never understand the image part of buying a vehicle, especially one need for a purpose like hauling a family. You are 40 with kids, you aren’t cool and a minivan or CUV both do nothing to improving ones lack of street cred in suburbia. Buy what works best for you and your family. The sliding doors are 1000 times easier to use with kids, especially infants and older kids who don’t have to worry about swinging a door in to another car.
A minivan was designed around a car seat when designers were tasked for designing a vehicle for one sitting in the middle of a room. A large CUV was adapted from an SUV to be more spacious and ride better and try to get closer to a minivan, still with tons of tradeoffs.
Agree, my daily driver is a Silverado, I’m not driving the wife’s Equinox to work regularly. I will drive my 3009 Pontiac G-6 though. MaryJoe doesn’t build vehicles for men anymore except for Pickups. I’ve been looking at a Bronco, I sure wish GM would build something to compete with the Bronco and Wrangler.
They have a Colorado-based TrailBlazer SUV that is Body on Frame overseas…as a competitor to the Toyota 4runner/Fortuner….
TMI, did you get a chance to look at all the ongoing consumer-reported problems on the new 2024 Chevy Traverse? (Transmission, 3rd Row, Quality issues, 4-cylinder struggle…)
I love my 2024 Buick Avitar!!!!!!!!!!!!!!!!!!!!
I love my 2024 traverse lt but still have the issue with 3rd row seat headrests not folding down. GM DOC: PIT 6184A.
When is GM/Chevy going to fix this issue.
Did they fix the Transmission issues, and Reliability issues yet?