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GM Authority

What Is GM Mobile Service Plus?

Getting your vehicle serviced can be a real hassle, but luckily, GM customers have a few options at their disposal to streamline the experience. That includes GM Mobile Service Plus, which essentially enables GM customers to have their vehicle serviced at their home or work. In addition, the service provides the option to have team members pick the vehicle up and deliver it when the service is complete. Now, GM Authority is taking a closer look at GM Mobile Service Plus.

A technician services a GM vehicle as part of GM Mobile Service Plus.

Customers who sign up for GM Mobile Service Plus will have access to a team of factory-trained technicians who arrive at the customer’s home or workplace in a fully equipped van to service the vehicle as needed. Services offered include vehicle diagnostics, software programming, tire services, oil changes, fluid checks, brake service, battery swaps, wipers, filters, and more. Additionally, the service offers software updates and programming, as well as select recall services.

What’s more, customers can elect to have the service team pick up their vehicle from a location of the customer’s choosing, transporting it to the dealership for required services. If available, the service team will provide a loaner vehicle to use while the customer’s vehicle is being serviced. Another option allows customers to drop off their vehicle at a participating dealership and collect a loaner vehicle onsite.

Mobile Service Plus is tagged with RPO code R9V or R9W and was initially launched for select 2024 model-year GM electric vehicles. The service has since expanded to include most incoming 2025 model-year GM vehicles. GM Mobile Service Plus is currently a required option for those GM vehicle customers located in California, but the service is expected to expand to several other eligible states across the U.S. by 2025.

Pricing for the service is set at $599 for Chevy, GMC, and Buick vehicles, and $799 for Cadillac vehicles.

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Jonathan is an automotive journalist based out of Southern California. He loves anything and everything on four wheels.

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Comments

  1. “GM Mobile Service Plus is currently a required option for those GM vehicle customers located in California”

    LOL, what???

    Reply
    1. I am puzzled by this too. Why is this required in California? What law in this dystopian state is forcing this to be mandatory?

      Reply
      1. Perhaps the same law makers that mandate solar panels on all new residential constructions.

        Reply
      2. It’s required to be offered as an option; it’s not required to purchase it.

        Reply
  2. Same price as going to dealer? Convenient for me? great! no one driving my new Corvette on a joyride ? even better. The chaos at every Chevy dealer is to be avoided. They are good are mangling fleet service trucks and commuter cars and family sedans, not so good at specialty high end trucks and sports cars. Give me reliable, professional onsite service and I might be in.

    Reply
  3. $599 for how long? As long as I own the vehicle? Yearly? Does that include parts and labor?

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  4. According to window sticker it’s for 3 years and includes no parts or labor.

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  5. Yet another example of upper GM “monetizing.”…That’s management speak for “money grab.”. My 2¢.

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    1. It’s an optional payment for additional services. Hardly monetizing. It’s not like charging for say Super Cruise after paying $2,700 for the hardware, or what Tesla is apparently doing, charging $1,500 to unlock additional mileage built into the battery.

      Reply
  6. I had a 2018 Ford Edge, and received mobile service at my house at no cost to me. They performed a recall service. The dealership offered me the option to have it done at my house. I can’t believe GM is charging for it!

    Reply
  7. So $2K extra for forcing “Mobile Service” and Onstar weather you want it or not. Not enough that actual options one wants are overpriced, but now you pay for options you don’t want.

    Reply
    1. They will come in any kind of “weather.”

      Reply
  8. Not worth $599 if it only covers the first three years. If I’d had this for my 2019 Colorado it would have probably covered the one time the vehicle has been to the dealer–for a reprogramming recall.

    Interesting the Cadillac price is higher. The only reason I can think of for that is Cadillac owners likely have higher income/wealth and thus their demand curve is different than the other brands. Hopefully GM has another explanation because I doubt that one is satisfactory to many Cadillac owners.

    Reply

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