Some 2017-2018 Buick Encore Crossovers Need A Turbocharger Replacement
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Certain units of the 2017 Buick Encore and 2018 Buick Encore may be equipped with a turbocharger that will fail in operation, causing several potential problems and requiring replacement with a new turbocharger unit to restore correct functioning of the vehicle.
If the turbocharger unit in affected Buick Encore crossovers fails, rough engine operation and partial loss of power may result. The failure will also cause the “Check Engine” indicator to light up and will generate a diagnostic trouble code that can be read with the correct equipment.
GM has issued Special Coverage bulletin N232395330 for 2017 and 2018 Buick Encore vehicles, providing 10 years or 120,000 miles of warranty coverage from the date the crossover was put in operation. This special coverage applies only to this specific problem.
Customers who already paid for repairs are conditionally eligible for reimbursement of normal and expected expenses, as detailed in the bulletin. Claims for reimbursement must be submitted through the appropriate service provider, and are solely a customer satisfaction measure GM is providing to affected Buick Encore owners.
For 2017 and 2018 Buick Encore crossovers not repaired before February 2024, replacement of the defective turbocharger is offered free of charge. This free replacement is available only until the end of the period covered by the Special Coverage described above. The Investigate Vehicle History screen for the affected Encore will be marked under Applicable Warranties if the vehicle is included in the special coverage.
Replacement of the turbocharger will require a new turbocharger assembly as well as an array of seals, gaskets, and clamps. Dealerships should not order the needed parts as shelf stock because supply of the necessary components may be limited. They should only be ordered to replace the part in a known affected vehicle.
The specific engine involved is the turbocharged 1.4L I4 LUV gasoline engine, equipped as the base engine in the 2017 and 2018 Encore model years and developing 138 horsepower at 4,900 rpm and 148 pound-feet of torque at 1,850 rpm.
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Got a 2018 with 65K. Turbo just failed. It is about 2 weeks over the 5 year, 70,000 mile power train warranty which would have allowed rental car reimbursement. The Turbo is on back order so rental car is getting expensive. The good news is this is covered under the Special 10 year, 120K warranty. It would be nice to have a lead-time on the repair. Any idea how long it normally takes to get the parts and repair?
The turbocharger failed on my 2017 Encore. I met the criteria for it to be repaired free of charge , HOWEVER, the part was on backorder for almost 90 days. With that being said, GM would only pay the first 10 days of a car rental and I am stuck with a $4000 rental car bill that they are refusing to pay. It was their junk part, a known problem, and they couldn’t get the part for almost 90 days. Seems pretty sketchy to me.
I bought a 2016 Encore 2 years ago from with 100,000 miles on it. It has since been in the shop many times for various issues. At 133,000 the turbo charger needs replaced. Sounds like I should be grateful it lasted this long! Thank God I bought an extended warranty. Total cost : $3500. My part $500 for “1 time use components (pipes).”