mobile-menu-icon
GM Authority

GMC Ranks Low In J.D. Power 2024 U.S. Vehicle Dependability Study

In J.D. Power’s most recent U.S. Vehicle Dependability Study, GMC was ranked eighteenth overall, indicating that consumers felt that as though their Big Red product was not a vehicle they could depend on.

According to the J.D. Power 2024 U.S. Vehicle Dependability Study, GMC was given a score of 206 PP100 – or problems per 100 vehicles. This places Big Red between Ram and Honda, which each earned rankings of 201 PP100 and 206 PP100, respectively, while Lexus was ranked first overall with a PP100 score of 135.

It’s worth noting that the study’s average score was a 190 PP100, with Chrysler ranking dead last with a PP100 score of 310. However, in regard to individual nameplates, the Sierra 1500 and Sierra HD were both listed as dependable vehicles for their respective segment.

“Historically, VDS model results mirror the results of the respective model year in the J.D. Power Initial Quality Study, so a deterioration of vehicle dependability is unusual,” J.D. Power Auto Benchmarking Senior Director Frank Hanley claimed in a prepared statement. “This can likely be attributed to the tumultuous time during which these vehicles were built, and owners are keeping their vehicles for much longer. In fact, the average age of vehicles on American roads today is approximately 12 years, which underscores the importance of building a vehicle designed to stand the test of time. Automakers must ensure new vehicle technology introduced today will still meet the customer’s needs years down the road.”

Notably, these rankings are actually worse than GMC’s 2023 results, where Big Red was ranked fourteenth overall with a PP100 score of 175.

Front-three-quarter view of GMC Acadia.

There were several key findings in the study, including:

  • Infotainment system woes continue to plague owners, as Android Auto and Apple CarPlay connectivity had a 6.3 PP100, while built-in voice recognition had a 6.1 PP100.
  • Annoyance with driver assistance alerts grows over time, as driver assistance system-related problems have increased between the 90-day ownership period and the three-year ownership period.
  • Electrified vehicles more are problematic than others, as EVs had 256 PP100 as compared to ICE-powered vehicles with a 187 PP100.
  • Toyota Motor Corporation wins most segment awards with nine.
  • The most improved brands are Porsche with a 33 PP100 improvement, Mercedes-Benz with a 22 PP100 improvement, and Toyota with a 21 PP100 improvement.

Subscribe to GM Authority for more GMC news and around-the-clock GM news coverage.

As a typical Florida Man, Trey is a certified GM nutjob who's obsessed with anything and everything Corvette-related.

Subscribe to GM Authority

For around-the-clock GM news coverage

We'll send you one email per day with the latest GM news. It's totally free.

Comments

  1. laughs in reliable chevy badge :)))

    no supercruise no 400 way tailgate etc

    Reply
  2. Their avoidance of preventing v8 engine failures definitely don’t help. 2023 Zr2 6.2, 4300miles… engine replacement due to lifter and cam failure. Not even the first oil change! Maybe they need to hurry up their ev revolution since they can no longer do the one thing they were ever good at….

    Reply
    1. Towards the bottom the article states that EV’s have more problems than than ICE vehicles.

      Reply
      1. They will never admit it .

        Reply
    2. why wasnt it your first oil change is the question.

      you do the first one at like 2500 and then 3500 each other with full syn if you want these to have ANY chance of lasting long term. DI engines destroy oil, they absolutely do. this isnt your port injected pushrod that caresses oil. these things annihilate it. the in car monitor should be completely ignored.

      tldr ive had no personal lifter failures across 3 of these but i see it in others all the time.

      Reply
      1. So if I don’t change my oil on your recommended and unnecessary timetable of 2500 miles then 3500 each after my DI truck won’t last? So you know more than the engineers that design and build these things? Got it… My ’14 is pushing 130k of not easy miles, just change oil around 20% so between 5-6k miles and first oil change at 20% as well. No need for an early break in oil change, these engines are so different from back in the day the early change and break in is not needed with the builds.

        Lifter failures are so far and few between, think low single digit percentage outside of the defects they had. If it was anything even pushing 5% they’d be doing a recall, but they aren’t so that bit of info right there tells you how rare these failures are.

        Reply
    3. Lifter failure is not very common. I hardly hear about it loud here in Qatar.

      Reply
  3. My GMCs have been very reliable with a lot less problems than people I know with Toyotas . Most of my friends with toyos say they are JUNK! This JD Power is BS anyway . if a presidential election can be rigged as in 2020 its not hard to rig these #s . Toyo has the most $ right now as they didnt fall for the EV crap and have non DEI leadership and they are spreading it around .

    Reply
    1. toyota is junk. i had a camry in the 2000s that had a ton of issues, and a rough idle that could not be resolved (i fixed everything else then sold that thing after 1 year)

      just now i was helping somebody do drivers ed practice and they had a corolla. guess what.. CVs done and intermittent rough idle enough to shake the car. 70k miles mom still making payments on it……..

      never change toyota never change!

      Reply
      1. I had a rental Toyota Camry for 6 months when some Karen ran a stop sign and took out my Charger 2 years ago. The Camry was absolutely MISERABLE to drive. Cheap AF interior, felt cheap, and the driving experience was like putting wheels on a cardboard refrigerator box. I don’t know how people do it.

        Reply
        1. i think its literally just in their head. they have been conditioned to believe toyota is just better even when they drive it and know it isnt.. its a mental block.

          Reply
          1. It’s a variation on the theme of “precision German engineering” so many buy into. German engineering is – in FACT – 347 parts to do a 67 part job. It is putting the cam chain array on the BACK of the engine (Audi). It is removal of multiple parts to change a cabin air filter (Mercedes).

            Same with Toyota. They built remarkably good cars in the late 1960s and then on upwards. Then they had fiascos like the sludging V6 engines; they blamed the sludge issue on the owners now doing 3K mile oil changes and tried to get out of honoring their warranty. The driving experience in most Toyotas I have driven can best be described as “Ambien with tires”.

            But, people talk themselves into things and won’t let go. They take their Toyotas to the dealer for yet another repair, and convince themselves that their neighbors with their Dodges and Chevys must be at the repair shop even more often than they are even when that is not true. Same with German car owners.

            Reply
            1. I agree 100% with you here.

              Reply
  4. JD Power is based on feedback/perception/feelings and not actual data regarding reliability. These numbers can be skewed for a myriad of reasons. The reliability of opinions is not reliable.

    Reply
  5. Absolutely zero excuse for this nonsense especially at the fantasy land prices being charged for these rigs.They have been making active fuel management type engines for years and here we are with bad engines. Also Infotainment electronics should be improving over time not getting worse. It just goes to show where GM and other companies are saving money and pinching pennies to help fund the triple zero scam.

    Reply
    1. Toyota has plenty of bad engines as well. I would consider the Titan V8 to be better than the V6 TT in the Tundra at the moment.

      Reply
  6. Now that’s professional Grade.

    Reply
  7. Nowhere near as bad as ford. And ford has a hard time admitting that anything is wrong. case in point… the 10 speed transmission that ford puts in its f150 that is pure junk.

    Reply
  8. My 2014 GMC 5.3 pickup has 80,000 miles on it with absolutely no problems. My 2017 corvette 6.2 has 20,000 miles on it with only a cracked rim. I am not saying the survey is flawed just that I have had a lifetime of good luck with GM products and will continue to buy until I don’t.

    Reply
  9. Crazy how low Honda keeps scoring vs their perceived reputation for reliability.

    Reply
    1. Agree. They’ve been living off their past glory for many years now. Today’s reality is very different.

      Reply
  10. My closest friend is an “A” mechanic at a NJ GMC/Buick dealership. He began working at a Chevrolet dealer in 1969- right out of high school. At the ripe old age of 72, he’s so good that the owner won’t let him go. The “grunt jobs” (not given to the young techs who’s faces are in their phones all day) he faces day in and day out are a combination of product and poor maintenance. Most of the “pretty boy ” full tilt Sierras , 1500 and H.D., are leased these days because they’re all running well north of 70K. What contractor needs a loaded work truck with leather ? Here in lies the rub and dirty details- GM WANTS to produce more of the high profit trucks than the barebones W/T. Contractors and every day folks don’t want these for obvious reasons-especially now that they come standard with a 4cyl. Here is a message to the GM folks who read these comments. His dealership gets $160 an hour for labor. He’s on ” piece work” which to the uninformed means a tech gets a certain number of hours to do the job and not a dime more. The “book” way underestimates the time needed to get the job done. It’s no wonder jobs at dealerships go begging for new techs. The vo-techs have very few” competents” that they’re recommending. I know this first hand because I had a career in high school education. Every parent thinks they’re kid should go to college so the pool of talent is at it’s worse levels, ever.

    Reply
  11. Everything is in decline at GM since Barra took over.

    Reply

Leave a comment

Cancel