General Motors has released a Customer Satisfaction Program for select units of the Chevy Equinox for an issue regarding incorrect information printed in the owner’s manual.
Certain 2023 Equinox and 2024 Equinox models equipped with the new-for-2023 e-boost braking system (RPO code JE0) may have a condition where the owner’s manual provides incorrect instructions for when the vehicle is being Dinghy or Dolly towed. Affected vehicles are to be inspected and provided with the correct owner’s manual.
For reference, this electro-hydraulic braking system was introduced on the 2023 Equinox as standard equipment across the model range. Similar to the system found in the Cadillac XT4, an e-boost braking setup utilizes an electronic actuator that eliminates the need to pull vacuum from the engine / manifold, thus making it more efficient. In addition, a system designed in this way is easier to adapt into plug-in hybrid models.
As a reminder, the Chevy Equinox features a sole powertrain combination, consisting of the turbocharged 1.5L I4 LSD gasoline engine, rated at 175 horsepower and 203 pound-feet of torque, mated to the GM six-speed automatic transmission.
In regard to structure, the Bow Tie crossover rides on the GM D2 platform, while production of the 2024 Equinox kicked off in May 2023 at the GM Ramos Arizpe plant in Mexico and the GM San Luis Potosí plant in Mexico. Notably, the Equinox hasn’t been produced at the GM CAMI plant in Canada since April 2022, as that facility now exclusively manufactures BrightDrop vans.