GM has issued an updated product recall for certain units of the Chevy Traverse crossover related to an issue with the driver’s airbag inflator. GM initially released the recall in May of the 2023 calendar year, stating at the time that further action was expected in February of 2024. GM issued a stop-delivery order on affected units in dealer inventory on May 10th, 2023.
As GM Authority covered last year, the initial Chevy Traverse product recall addressed units that may have been equipped with a driver’s side airbag inflator containing a manufacturing defect. This defect could cause the airbag inflator to rupture during deployment, and as a result, send metal shrapnel into the cabin. If metal shrapnel enters the cabin, it could result in serious injury or possibly even death.
To fix this issue, GM stipulates that a certified GM technician should replace the driver airbag module. The recall affects the 2014 through 2017 model years for the Chevy Traverse crossover, with an estimated 457,316 units affected. Vehicles were produced between March of 2014 and March of 2017. Several other GM crossovers were affected by the recall, including the Buick Enclave and GMC Acadia. The recall is tagged with Safety Recall number N232404980.
In the recent safety recall update, GM states that once the service procedure outlined by the bulletin has been performed, the affected vehicle will be released from the stop-delivery order and can be delivered to the customer. GM indicates that this is a phased launch, and that some vehicles will be marked as “Open,” while remaining vehicles will be marked as incomplete.
GM will perform a search for sold equipment affected by this recall and notify the purchaser by first-class mail. That includes vehicles repaired by a body shop, independent repair shop, or third-party repair or distribution business, which GM will contact to obtain information on the vehicle owner for the purpose of notification.
Customers seeking additional information can visit my.gm.com/recalls and type in their Vehicle Identification Number, or VIN, to view any open recalls or other actions on their vehicle. Customers can also reach out to Chevrolet of the National Highway Traffic Safety Administration (NHTSA) with questions or concerns using the contact information listed below:
- GM recall number: N232404980
- Chevrolet Customer Service: 1-800-222-1020
- NHTSA Vehicle Safety Hotline: 1-888-327-4236