GM has released a recall in Canada for select vehicles across its four core North American brands – along with BrightDrop – for an issue surrounding lighting control software.
The problem: affected BrightDrop, Buick, Cadillac, Chevy, and GMC vehicles may have a condition where the lower beam headlamps don’t illuminate as it becomes dark outside if the multi-function switch is in the “Off” or “Parking Lamp” position. This may also cause the daytime running lights to turn off while the vehicle is moving, thus not meeting Canadian regulations.
The hazards: if the headlights were to fail to illuminate, visibility could be reduced, which could lead to an increased risk of a crash or serious injury.
The fix: certified GM technicians will be instructed to inspect affected vehicles and update the body control module (BCM) software, as needed.
Affected components: headlamps and daytime running lights.
Affected vehicles:
- 2024 BrightDrop Zevo 400
- 2023 – 2024 BrightDrop Zevo 600
- 2021 – 2024 Buick Envision
- 2020 – 2024 Cadillac CT4
- 2020 – 2024 Cadillac CT5
- 2021 – 2024 Cadillac Escalade
- 2021 – 2024 Cadillac Escalade ESV
- 2023 – 2024 Cadillac Lyriq
- 2024 Cadillac XT4
- 2024 Chevy Blazer EV
- 2023 Chevy Colorado
- 2020 – 2024 Chevy Corvette
- 2021 – 2024 Chevy Silverado
- 2024 Chevy Silverado EV
- 2024 Chevy Silverado HD
- 2021 – 2024 Chevy Suburban
- 2021 – 2024 Chevy Tahoe
- 2023 GMC Canyon
- 2024 GMC Hummer EV Pickup
- 2024 GMC Hummer EV SUV
- 2021 – 2024 GMC Sierra
- 2024 GMC Sierra HD
- 2021 – 2024 GMC Yukon
- 2021 – 2024 GMC Yukon XL
Number of affected vehicles: General Motors has stated that there are 273,255 vehicles affected by this recall.
Owners should: General Motors will notify owners of affected vehicles by mail and instruct them to make an appointment with their local GM dealer. Any Canadian owners that are unsure whether or not their vehicle is affected by this recall can visit my.gm.ca/gm/en/recalls and type in their VIN to see any open recalls or other actions that may be active on it. Owners can also reach out to BrightDrop, Buick, Cadillac, Chevy, GMC, or Transport Canada directly with any questions or concerns they may have using the recall number and contact information included below.
Contacts:
- GM recall number: N232431050
- Transport Canada Recall Number: 2024-060
- GM Canada Customer Service: 1-800-263-3777
- Transport Canada Customer Service : 1-866-995-9737
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Comments
Did they lay off all of their software/IT engineers?? Seems like every week some new software issue with GM vehicles.
When will the remedy be available?
I’d also like to know when the remedy will be available as I cannot pickup my ct4 till it is resolved.
Sad that I bought my car two weeks ago and can’t even have it – making a car payment for a car I don’t have is frustrating.
Does Buick/GMC have a fix? When will it be available?
I’ve paid down payment for my new Lyriq and can’t pick it up for two weeks! Thanks to my dealer, they’ve provided me with a loaner but it is rear wheel drive car in Canada in winter))) Is there any ETA on this?
Still no remedy. It has been 22 days for them to work on it. No replys. How long do these recalls take to fix?
i talked to my dealer, they said Gm still doesnt have a fix and when they do it will be by serial number, they will do batches of serial numbers. They expect it to be at least 2 weeks to maybe a month. Beautiful hey. my new car is waiting at the dealership and i cant get it.
A month still from now?
My dealer indicated that some fix batches have now started to roll out …unfortunately did not include my vehicle yet…has anyone received similar news from their dealer?
this is so annoying. my car has been built since September 6 (some type of constraint or broken item they were waiting for) that finally got resolved and now this…
The only reason I bought a GM product is I wanted a corvette lol. That being said, with the ongoing delays in the roll out of the recall fix and lack of transparency in terms of time lines, it seems nothing has changed in terms of GM’s product reliability and especially customer service since their bail out.
Maybe this needs to be told to the media. So many vehicles recalled.
Has anyone been told by their dealership that the first batch of fixes has now started to be rolled out?
No update yet. I have a 2023 Buick waiting for the recall.
As per my comment dated March 6, it’s not the dealership it’s GM that sucks. As nothing has changed since the government bailout, might not be so lucky next time.
Nothing. My dealership still has no news.
Good news. I was notified by my dealership today that the recall on my Buick has a remedy and is available for pick up tomorrow. Good luck to everyone else.
Congrats!!
I was called and said it will be fixed today and can pick it up tomorrow.
My 2024 Corvette Z06 was built on Dec 19, 2023 and dealer has informed me that GM has the car “On Hold” until this issue can be resolved. I have been waiting 3.5 years (since deposit placed) for the car so what is another month……LOL here in the Great White North
I see we’re in similar situations. I have a 2023 stingray that was built sept 6 and has been in “shipping delays” since early October…. Was suppose to deliver Feb until this recall came into effect. I’m almost 2 years since my original deposit.
We are 1 month and 3 days in since buying our 2021 Tahoe , traded them in our car and now 2 payments in… if any of you are in Alberta you can make a complain to AMVIC. The Alberta motor vehicle industry council. Doesn’t make much sense that the other vehicles on the road haven’t even been notified of the headlight issue and yet they are withholding something we own.
I purchased a Cadillac Lyriq 2024 Feb 21 but can’t take it home due to the recall. Just sitting out back was it for pick up. Just waiting for an update
The only reason I bought a GM product is that I wanted a corvette lol. That being said, with the ongoing delays in the roll out of the recall fix and lack of transparency in terms of time lines, it seems nothing has changed in terms of GM’s product reliability and especially customer service since the company’s government bailout.
Scheduled to pick up my New 2023 Chevrolet Colerado ZR2. Today March 7 2024.
2 hrs before my pickup time I get a call telling me about this garbage and that they won’t be able to release the truck. The dealership is clueless on when GM will get this software update done. I was told it “should be by the end of the month”. But that info comes from a car salesmen that will say anything with no accountability. So now I’m driving my old car with thier dealership plate because my insurance is already with the new truck. Told them I’ll drive my car and they can pay off the lein still until I get my truck.
I work at a GM dealership in service & it isn’t garbage, it’s the truth. Recalls are done through warranty & we cannot submit a claim with no remedy. There is no actual notice of remedy at this moment. We have heard rumors that one will be rolling out this month but we always hear that with recalls and it could be longer. We are not legally allowed to deliver the vehicles with open recalls so your dealership is following protocall. Your anger with them is unreasonable.
My comment about ” garbage “ is the fact that salespeople sold a truck knowing its under a stop sale and a recall. The manager of the store apologized and noted that they should’ve known and should’ve notified me long before a scheduled pickup on the delivery day. That’s the garbage I am referring to. March 11th still no remedy. All the news is about tailgate recalls.
Been waiting since feb 5 for my colorado wt 2023, and brace yourself because colorado also have a safety recall since feb 22 for the AEB ( recall n°A232424660) so with all the recall going on at GM i guess we are going to wait for a bit.
Referring to my comments of March 6. It’s not the dealership its GM that sucks. I reiterate that as nothing has changed in terms of product reliability and customer service since the government bailout, they might not be so lucky second time.
Any updates on a remedy?
anyone heard back from their dealership in terms of having received an update from GM on the possible timing of a fix rollout for the lighting recall?
For what type of vehicle? They have a fix for a bunch of them right now. It seems that corvette, colerado, canyon, etc are still wating on a fix. My dealer hasn’t heard anything. Still saying by the end of the month for my Colerado. 2023.
Is there a fix for the Cadillac Lydia 2024 yet?
My dealer just texted me to let me know the recall has a fix for the Canyon, so hopefully you’re gonna get similar news soon about the Colorado.
Nice! Sure hope colorado are next
I called the dealership and there is still nothing on the 2023 colerado. Hopefully soon.
If anyone hears anything keep is all posted please. This is really the only place to get updates unfortunately.
To update my previous comment, my dealer performed the recall, but a half hour before I was supposed to pick it up on Monday they called me to tell me they actually still couldn’t release it because although the recall was done, the recall wasn’t released, whatever the heck that means…
My dealership called me today to tell me he got word he will have the update for my Colorado Desert Boss by next Monday or Tuesday March 25-26th …
Hopefully soon for the Colerados. My ZR2 is sitting there with my plates on it. Waiting for me to pick it up as well.
What dealer?
Every dealer I have spoke with still has no clue. No updates in thier system.
LOL your guy has an inside line to GM’s software development department or something then.
Because as of March 25th there is no fix yet when you run any Vin # for a 23 Colorado or Canyon. The main service rep for the dealerships in my region has no updates or news on this release yet, or when they are releasing it. I don’t hold out hope based on what a salesman tells us. Too many rumors. GMs priority was getting the 2024s all fixed and the corvettes done before everything else.
Salesmen speak. Yea we are looking into it. Hopefully this week sometime. Latest by the end of the month. They say the same thing to all the customers that call up.
did you get it fixed?
Found the following message on a corvette forum. Posted March 5th.
Not sure on where the info comes from but the guy seems to have contact with some inside info regarding this.
Some good news on the recall
GM is well on there way to finding a solution for all of the vehicles named in the recall. So far a solution has been found for Traverse, the GMC Yukon XL, Cadillac Escalade, Escalade ESV, GMC Sierra HD, Silverado HD, GMC Sierra, Chevrolet Silverado, Chevrolet Suburban, Tahoe and GMC Yukon. Priority has been given to the higher volume vehicles. Up next will be the Cadillac CT4 and CT5, Buick Envision and Corvette. GMC Hummer and the Cadillac Lyriq will be last as there’s only a few of them compared to Corvettes.
Later this week and next the dealers will be hearing about these updates through the Global Connect system. Since a solution has been found to over 50% of the product line already
I spoke with the dealership on Saturday. They said that there is a remedy for the Lyriq and it should be rolling out this week finger 🤞🏾
When you run a vin number for any 2024 it shows incomplete remedy not available.
Dealerships keep telling people there is a fix “hopefully“ coming. The only way to know is run your vin number in the gm recall information website.
Same thing is happening with the 2023 GMC Canyon and 2023 Chevrolet colorado. Status. Incomplete. Remedy not available.
Hopefully is available now, I just checked mine 2023 AT4 Canyon. It says : “Incomplete”. It doesn’t said “Remedy not available” anymore!!
Yea I saw that same status for the Colerado moved to incomplete status.
I called my dealership service manager already. They are emailing gm. They don’t have the email from gm telling them what to do yet they said it’s a clear as mud at this point.
I just spoke with the dealer and he says that even though my unit also only now says incomplete, that it still cannot be released…wth. He says the release was for some units, not all, and apparently mine (2023 Canyon AT4) didn’t make the cut.
Bought my truck February 5, I had it for 2 days, I had to brought it back to dealer ASAP ! I’ve not got my hand back on it, since ! I’m starting to loosing my mind !
Incomplete is listed for all of them when you run the vin #s of the Canyons and Colerados. The dealerships don’t have the update to perform the service I guess. No reason for them to make up excuses or reasons why. GM just needs to do thier job and send out the update to the dealerships. I’ll update here as soon as I hear anything.
Well three hours after my dealer telling me that they can’t release it yet, he texted me to let me know that this time it will in fact be ready for tomorrow pickup! Here’s hoping this third time its actually true
And me too literally just found out. Truck is ready. Shows no open recalls on the vin. Picking it up in 1 hr.
Have been waiting to pick up my 2024 lyriq and waiting. They keep saying it’s this week and it’s this week ! Nothing
What dealer said this?
Look like the remedy is now available. My AT4 canyon 2023 says : incomplete
My vehicle is ready for pickup (Lyriq 2024). It went on Monday for the software update.
Dealer just called me and the update for my 2023 Colorado is currently getting fixed. Finally!
Update March 27/24 2023 GMC Colorado’s and Canyons should all be good now fix has been released. I picked up my ZR2 yesterday as well as a couple others from here.
I picked up my Lyriq last Wednesday
Am I the only one here that believes this recall is bogus? It makes sense to me that the Off position is bypassing the Daytime Running Lights and low beams sensors and keeping them off. Auto still works, but DOT has problem with Off being Off?
I may just want the choice.
C
its been 4 months and still not updates for the CT4 this is ridiculous how can vehicles not be released from lots for 4 months because of this issue this is so stupid.
In other words, US spec lighting software was deployed in Canada.