GM has instructed its U.S. dealerships to inspect select vehicles across its four North American brands for burn marks and/or smoke smells in the front-seat area.
According to Engineering Information document PIE0773, General Motors has noted that owners of some vehicles noticed a smoke smell around the front-row seating area, while some techs have found melted burn marks around the height adjuster motor under the seats. Due to this, The General is directing its certified GM technicians to determine the root cause of this condition.
It’s worth noting that this is not a service bulletin, service update or recall, and only implicates dealers located in the United States.
There are a number of GM products involved in this “investigation,” including:
- 2022-2024 Buick Enclave
- 2022-2024 Cadillac XT4
- 2022-2024 Cadillac XT5
- 2022-2024 Cadillac XT6
- 2022-2024 Chevy Blazer
- 2022-2023 Chevy Cruze
- 2022-2024 Chevy Equinox
- 2022-2024 Chevy Malibu
- 2022-2024 Chevy Traverse
- 2022-2023 GMC Acadia
- 2022-2024 GMC Terrain
When one of the vehicles listed above comes into the dealership with reports of a smoke smell or burn marks, GM techs have been instructed to visually inspect the vehicle without altering the vehicle or taking anything apart, as well as ask the owner questions on the nature of the two aforementioned symptoms. This is done to discover what may be creating the problem, and provide GM engineers with the necessary information to develop and validate a field fix
If a smoke smell or burn marks are found, techs have been told to open a Product Assistance Claim (or PAC) case. After this, they will contact the engineer listed and provide the VIN of the affected vehicle and PAC number.
Notably, it should take GM techs roughly 30 min to complete their inspections.