In J.D. Power’s most recent U.S. Vehicle Dependability Study, Buick was ranked third overall, indicating that consumers felt that their Tri-Shield product was a dependable vehicle.
According to the J.D. Power 2024 U.S. Vehicle Dependability Study, Buick was given a score of 149 PP100 – or problems per 100 vehicles. This places the Tri-Shield brand between Toyota and Chevy, which each earned rankings of 147 PP100 and 174 PP100, respectively, while Lexus was ranked first overall with a PP100 score of 135.
It’s worth noting that the study average was a 190 PP100 score, with Chrysler ranking dead last with a PP100 score of 310.
“Historically, VDS model results mirror the results of the respective model year in the J.D. Power Initial Quality Study, so a deterioration of vehicle dependability is unusual,” J.D. Power Auto Benchmarking Senior Director Frank Hanley claimed in a prepared statement. “This can likely be attributed to the tumultuous time during which these vehicles were built, and owners are keeping their vehicles for much longer. In fact, the average age of vehicles on American roads today is approximately 12 years, which underscores the importance of building a vehicle designed to stand the test of time. Automakers must ensure new vehicle technology introduced today will still meet the customer’s needs years down the road.”
Notably, these results are an improvement from Buick’s 2023 results, where the Tri-Shield brand was ranked fourth overall with a PP100 score of 159.
There were several key findings in the study, including:
- Infotainment system woes continue to plague owners, as Android Auto and Apple CarPlay connectivity had a 6.3 PP100, while built-in voice recognition had a 6.1 PP100.
- Annoyance with driver assistance alerts grows over time, as driver assistance system alerts have increased between the 90-day ownership period and the three-year ownership period.
- Electrified vehicles more problematic than others, as EVs had 256 PP100 as compared to ICE-powered vehicles with a 187 PP100.
- Toyota Motor Corporation wins most segment awards with nine.
- The most improved brands are Porsche with a 33 PP100 improvement, Mercedes-Benz with a 22 PP100 improvement, and Toyota with a 21 PP100 improvement.