Several units of the 2023 GMC Acadia were shipped with an undersized air conditioning compressor, according to a new GM Customer Satisfaction Program announcement which also details a fix for the issue.
The affected units of the 2023 GMC Acadia are all equipped with the turbocharged 2.0L I4 LSY gasoline engine developing 228 horsepower and 258 pound-feet of torque and rear-seat air conditioning (RPO code C69).
Before applying the fix, dealership service personnel should check to see if the 2023 GMC Acadia is marked as “Open” on its Investigate Vehicle History screen. This screen is accessible through the GM Global Warranty Management system. Verifying involvement of a specific vehicle is recommended because only 5 units in total were built with the incorrect, undersized A/C compressor.
GM has also provided the Vehicle Identification Numbers or VINs for the affected GMC Acadia units in the customer satisfaction program documents. The remedy for this condition requires several parts, including a new A/C compressor, an A/C compressor tube seal, an A/C evaporator tube seal, and PAG oil.
The fix for this A/C compressor issue requires an estimated time of slightly less than three hours for completion. The program will remain in effect until February 28th, 2026. All involved units of the GMC Acadia are located in the USA.
Owners of an affected GMC Acadia who need additional information or have questions about the issue can contact GMC customer service at the toll-free telephone below, referring to the Customer Satisfaction Program number as needed:
Contacts:
- GM Customer Satisfaction Program number: N232413380
- GMC Customer Service: 1-888-988-7267
As a reminder, the 2023 GMC Acadia is the seventh and final model year of the crossover’s second generation, with the third generation launching with the 2024 GMC Acadia.
The 2023 Acadia has one other available powerplant, the naturally aspirated 3.6L V6 LGX gasoline engine providing 310 horsepower and 271 pound-feet of torque. A third engine option the atmospheric 2.5L I4 LCV gasoline engine rated at 193 horsepower and 188 pound-feet of torque, was deleted in 2022.
The GMC Acadia is supported by the regular wheelbase, narrow track version of the GM C1 platform under the body panels. Production of the 2023 crossover takes place at the GM Spring Hill plant in Tennessee, while the next-gen Acadia rolls off the assembly line at the GM Lansing Delta Township plant.
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Comments
The hits just keep on coming. The daily news from gm authority is scary. Mary and Biden need to go, one can’t run a company well and the other can’t run this country well. I am looking for change!
More QC problems.
well still better than having your roof crack and the solution being drill and weld and spray paint over it………………………..
putting the wrong AC compressor is just a negligible unavoidable mistake at this point for GM.
hey mary msrp barra, raise prices more. that will fix it
If only 5 units are effected and they have the VIN’s of those 5 units, that means they know exactly where they are. Why not just contact those owners directly and fix the problem??
I believe that on the assembly line they knew it was the wrong part but installed them anyway to avoid stopping the line for a handful of units. I get that but they should have been fixed before they left the factory.
It would be interesting to find out how they managed to do that.
Compared to my old Trailblazer it feels like my new Blazer has a completely undersized AC system. I know that’s just how modern vehicles are with all the efficiency standard BS, but comparing it to probably the best AC system ever made (there was actually a marketing push about the Trailblazer having an AC system that could cool a small house) it feels terrible. My Trailblazer would literally blow ice cold within 15 seconds and have the whole cabin cool in a minute or 2. Now I am waiting that minute or 2 just to start getting some cool air. I would gladly trade the 1/4 mile less per gallon and a couple hundred bucks for a beefed up AC system in the Blazer.
At some point they really need to realize that the trade offs we have to make in modern cars for efficiency just isn’t worth the comfort, reliability, and convenience we loose. I love my old Trailblazer. If I could have found one that was super low mileage and like new condition I would have just bought another one instead of the Blazer. Don’t get me wrong I love the Blazer, especially the styling and creature comforts. I just don’t like the trade offs. Even though I paid nearly $40k for it I still didn’t get that initial happiness that I got when I paid $9700 for a 4 year old Trailblazer with 77k miles
DEI and Unions have created a world of incompetence