Several units of the 2023 GMC Acadia were shipped with an undersized air conditioning compressor, according to a new GM Customer Satisfaction Program announcement which also details a fix for the issue.
The affected units of the 2023 GMC Acadia are all equipped with the turbocharged 2.0L I4 LSY gasoline engine developing 228 horsepower and 258 pound-feet of torque and rear-seat air conditioning (RPO code C69).
Before applying the fix, dealership service personnel should check to see if the 2023 GMC Acadia is marked as “Open” on its Investigate Vehicle History screen. This screen is accessible through the GM Global Warranty Management system. Verifying involvement of a specific vehicle is recommended because only 5 units in total were built with the incorrect, undersized A/C compressor.
GM has also provided the Vehicle Identification Numbers or VINs for the affected GMC Acadia units in the customer satisfaction program documents. The remedy for this condition requires several parts, including a new A/C compressor, an A/C compressor tube seal, an A/C evaporator tube seal, and PAG oil.
The fix for this A/C compressor issue requires an estimated time of slightly less than three hours for completion. The program will remain in effect until February 28th, 2026. All involved units of the GMC Acadia are located in the USA.
Owners of an affected GMC Acadia who need additional information or have questions about the issue can contact GMC customer service at the toll-free telephone below, referring to the Customer Satisfaction Program number as needed:
- GM Customer Satisfaction Program number: N232413380
- GMC Customer Service: 1-888-988-7267
As a reminder, the 2023 GMC Acadia is the seventh and final model year of the crossover’s second generation, with the third generation launching with the 2024 GMC Acadia.
The 2023 Acadia has one other available powerplant, the naturally aspirated 3.6L V6 LGX gasoline engine providing 310 horsepower and 271 pound-feet of torque. A third engine option the atmospheric 2.5L I4 LCV gasoline engine rated at 193 horsepower and 188 pound-feet of torque, was deleted in 2022.
The GMC Acadia is supported by the regular wheelbase, narrow track version of the GM C1 platform under the body panels. Production of the 2023 crossover takes place at the GM Spring Hill plant in Tennessee, while the next-gen Acadia rolls off the assembly line at the GM Lansing Delta Township plant.