As GM Authority has been following, General Motors issued a stop-sale of the Chevy Blazer EV in order to develop a fix for software quality-related concerns. Recently, GM CEO Mary Barra provided an update on how the software correction was progressing.
During the GM Q4 2023 earnings presentation, Barra acknowledged that the software issue has disappointed a number of consumers, and that the company is in the process of making several improvements to enhance customer experience.
“Our software and services team is also in the process of resolving the stability issues some customers have experienced with the Chevrolet Blazer EV that impacted their screens and charging experience, and they are working with a huge sense of urgency to lift the stop-sales soon,” GM CEO Mary Barra was quoting as stating. “We disappointed these customers, and we know it. We are determined to get the software right, and we will. We have made several organizational and process improvements that will help us deliver the best possible customer experience going forward.”
Interestingly, these software quality issues are reportedly not safety-related, nor related to the Ultium platform or Google built-in operating system. Thus far, no timeline has been released on when sales of the all-electric crossover will resume.
“Among several important organizational realignments, we established a software quality division within the software and services team that has been performing a retrospective on the Blazer EV and has improved the current software development and test processes across the enterprise,” Barra continued. “Outcomes of this activity are getting applied to all programs going forward, and they include improved standardization of the software development and release process, increased focus on test automation at the vehicle level, and additional quality gates and metrics for software at the vehicle level.”
As a reminder, production of the 2024 Chevy Blazer EV kicked off in June 2023 at the GM Ramos Arizpe plant in Mexico, while production of the 2025 model year is currently scheduled to commence in June 2024.