As GM Authority has been following, General Motors issued a stop-sale of the Chevy Blazer EV in order to develop a fix for software quality-related concerns. Recently, GM CEO Mary Barra provided an update on how the software correction was progressing.
During the GM Q4 2023 earnings presentation, Barra acknowledged that the software issue has disappointed a number of consumers, and that the company is in the process of making several improvements to enhance customer experience.
“Our software and services team is also in the process of resolving the stability issues some customers have experienced with the Chevrolet Blazer EV that impacted their screens and charging experience, and they are working with a huge sense of urgency to lift the stop-sales soon,” GM CEO Mary Barra was quoting as stating. “We disappointed these customers, and we know it. We are determined to get the software right, and we will. We have made several organizational and process improvements that will help us deliver the best possible customer experience going forward.”
Interestingly, these software quality issues are reportedly not safety-related, nor related to the Ultium platform or Google built-in operating system. Thus far, no timeline has been released on when sales of the all-electric crossover will resume.
“Among several important organizational realignments, we established a software quality division within the software and services team that has been performing a retrospective on the Blazer EV and has improved the current software development and test processes across the enterprise,” Barra continued. “Outcomes of this activity are getting applied to all programs going forward, and they include improved standardization of the software development and release process, increased focus on test automation at the vehicle level, and additional quality gates and metrics for software at the vehicle level.”
As a reminder, production of the 2024 Chevy Blazer EV kicked off in June 2023 at the GM Ramos Arizpe plant in Mexico, while production of the 2025 model year is currently scheduled to commence in June 2024.
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Comments
How about installing good ol’ solution 3.6?
Finally figured out how to turn the oven on, you dummies.
“Working Hard”??
IMHO, Folks aren’t interested in the storms you encounter, but did you bring in the ship?
these software quality issues are reportedly not safety-relate? I personally own the EV and my mirrors sometimes closes inwards randomly when driving, That isn’t a safety issue? This is just one of the many issues I am having. This was the worst purchase I ever made. This vehicle has so much problems it isn’t worth the price.
Whining? If you spent the amount of money I did on this vehicle you would of been complain as well. Especially having issues with it two days from when I first purchased it.
GM needs to sort out these issues as a red alert priority! How they relate with customers in fixing these software issues can have long term consequences, for good and bad. The Blazer EV is a extremely important vehicle for GM and they cannot afford to mess this up based on software glitches.
@Evo69
I completely agree with you.
GM cannot afford to have ANY issues when they release the Nox EV
If this system is anything like the Honda prologue which I am somewhat familiar with my question is there’s too many systems on the vehicles communication networks according to the manuals there’s approximately up to 100 devices running off a bus system and the system generates about 2 terabytes of information per day now no matter what some of that data is going to be corrupted trouble is why do you need so much to run a vehicle they need to simplify things not make them so complicated that no device will be reliable over time depending on vibration heat cooling effects etc etc on a car’s interior.
@Krystalcane
I wonder if this is the reason that Honda Group walked away from future GM collaborations on BEV’s
My understanding is that GM walked away.
GM saw a better business case of updating BEV2 (Bolt) to use Ultium then develop an whole new low cost EV platform with Honda.
Once again I will ask who at GM will have to answer about this colossal S-Show with the ramp of their Ultium BEV’s
Hey Mary, you still going to outsell Tesla by 2025?
And I am NOT ever one to call for anyone’s job (my history on this site would show this to be true) but this is completely unacceptable. The entire future of the Company hinges on them being able to shift to BEV’s while making profits.
They are still saying hitting 1 million per year EV production in North America by end of 2025.
200,000-300,000 this year.
GM reintroducing the Bolt EV in 2025 or as a 2025 model year, building out massive expansion at the Orion plant where they built the OG Bolt.
Tesla did about 600,000 in North America last year and are not expecting much growth in 2024.
The supposed low cost Tesla model not coming until late 2025, so per Elon time maybe mid 2026?
GM has a shot at it.
I’m wondering if Honda is going to have the same problem with the prologue since it’s coming out of the same factory plant as the Blazer and it’s a very similar platform. The fact that Honda uses the same diagnostic equipment and service manuals etc as general motors tells me this is going to be a problem
The Honda isn’t coming out until mid-late 2024, so should be fixed before release.
You know if they just built a simple electric vehicle that didn’t need to be communicating with the home base every 2 seconds here’s the interesting factoid I found out today about the Honda prologue this vehicle generates two terabytes of data while driving per day on an average day that is too terabytes what the hell do they need that much information for
My guess is the second-generation Ultium will be perfect, but gm will cancel it when it decides steam engines are the future.
My interest in the Blazer EV ready to make a purchase just before they paused it on the market went to a new Ford F150 Lightning EV.
If they want new customers to put faith in their tainted products, they had better treat the current guinea pigs with respect.
Like it or not GM is becoming a software company. EV’s actually consist of several imbedded systems. Each of which is much more demanding than anything on your phone or PC. These are realtime systems. The article posted here shows that GM is going through some growing pains. Establishing a reliable and efficient software development process is no small task. Some of the latest popular software development paradigms (e.g. agile) allow teams to get the product out the door quickly and allow them to believe they’re doing a great job. But in the long run that may be far from true. An exhausting testing program is absolutely necessary and should be running 24/7.
Keep in mind: software is never bug free and it is never finished. I hope that GM will make the software update process easy and that owners will accept that updates will be coming fairly regularly.
That’s good because they have been known as a health and retirement company the past 20 years.
Glad I have a Mustang ICE. But I was happy before this fiasco.
Not sure this is a valid question, but has anyone heard of these kinds of issues with the Buick Electra E4 and E5? Yes, I know it’s China, but is it not the same / similar platform? And weren’t they released first?
I think I’ll wait 10-15 years until the volunteer lab rats workout the bugs on their time and dollars. In the meantime I’ll muddle thru with my ’21 AWD Nox LT with trouble free embedded navigation, 450-500 mile range and 4 mins for a full “recharge” …. out the door for an outrageous $32,500 .
Ok Boomer.
I’ll enjoy my $6 dollar “fill-ups”, and 3 second plugging in at home, and a “full tank” every morning, pre-heating the car in my garage without deadly fumes, the quiet smooth ride and quick acceleration of instant torque. Never having to stand in bad weather huffing fumes at a gas station ever again.
Thank you, now I understand what happened to you, re: huffing fumes.
I agree. I like being able to prewarm the car without any concerns about toxic fumes in the garage or getting into the house. No oil leaks on the driveway or garage floor. No antifreeze leaks etc. I had a gas loaner once when my first EV was getting a minor repair and I could not believe how nasty the fumes from exhaust and gas were when I filled the car up to reurn it.
So, you guys are OK with those firefighters who came to Factory Zero breathing deadly gases? And those factory employees who were there from the outset? You really believe that your piddly experience in wide open air at a gas station, which you spent your entire driving life “surviving” BEFORE EV compares? Ludicrous. SHAME.
so ridiculous. There is no doubt that exhaust and exposure to gas and oil etc are contributors to cancer . Ever seen a tanker fire, a refinerery fire and oil spill.. talk about toxic to people and the environment. get a clue
So are they building these vehicles now and just parking them like they did with the build shy fiasco, cars baking in the weather for months on end. Most be getting near a month already since the no sale decree
I own a Blazer EV. Knock on wood, I have had zero issues so far. I am definitely anxious about the possibility of developing an issue so I am concerned that a fix has not been developed yet. This is an important issue to resolve and the sooner the better.
If they’re just now establishing a software quality division current and future owners are doomed. This step should have been taken 3 years ago. Now GM is eliminating Car Play support? Stupid arrogance knows no bounds.
Since we’re on the subject of GM they need to have a 5-year 100,000 mi bumper-to-bumper on all EVs! The powertrain used to be the only concern most people have unfortunately now with all the electronics in these vehicles which is extremely expensive to adjust and purchase $36,000 mi or 3 years is not nearly enough time!!! Just a hook up a scanner to your car can cost over $200 so beware insist on a longer warranty on their dime!