Some units of the 2023 GMC Canyon may be left with inoperative modules following a recent over-the-air software update, which could lead to a battery drain. Now, General Motors has released a new service update to address the inoperative modules issue.
The new service update is tagged with service update number N232425820. The service update was released this month, and only applies to 2023 model-year pickup trucks.
The issue may arise following a recent over-the-air software update for the 2023 GMC Canyon. After performing the software update, some vehicle modules could get stuck in boot mode, or otherwise may not properly communicate with related vehicle systems. As a result of this condition, the vehicle battery could be drained, which may make it impossible to start the vehicle.
To address this issue, GM is instructing dealers to reprogram any vehicle module or modules that are left in boot mode or are otherwise incommunicative. Affected modules may include the front view camera, video processing module, body control module, and transmission control module. The labor time required to reprogram the inoperative modules varies based on the vehicle equipment.
Notably, this isn’t the first time in which units of the 2023 GMC Canyon have exhibited some sort of battery drain issue related to a software update. GM Authority reported on a similar issue over the summer, which also affected units of the Chevy Colorado. A new bout of dead batteries was reported the following September, while GM released a fix for the issue later in December.
As a reminder, the 2023 GMC Canyon is the first model year of the latest third-generation pickup, and it is equipped with the GM Global B electronic architecture. The 2023 GMC Canyon offers one engine option, namely the turbocharged 2.7L I4 L3B gasoline engine, rated at 310 horsepower and 430 pound-feet of torque. The 2023 GMC Canyon rides on the 31XX-2 platform, with production taking place at the GM Wentzville plant in Missouri.
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Comments
If GM would admit and accept responsibility for Battery-Drain Issues across the board on all models during software updates
then credibility could be restored.
Are you suggesting that they aren’t accepting responsibility? They said it was caused by their update.
The real issue is that it happened in the first place, and that it wasn’t already fixed remotely.
Over the air updates sound great, but their version of it broke things they couldn’t remotely fix.
I called to schedule an appointment. All I could get was a automated message . I couldn’t get through to service. I then called the number on this email and was told to keep trying to get ahold of auto nation. Once again when I called auto nation service no one would answer. I decided then when I called the automated message system I asked for sales. The phone was answered on the first ring. I said I couldn’t get through to service. The salesman said that there service department was short on staff and that snowbirds were hear and needed service over warranty problems. He would transfer me. Once again no answer. My next try was to call the salesman I bought my 2023 Colorado Z71 from. He said he would walk back and talk to the service department.. Three hours later the service department returned my call and said if I wanted the warranty problem fixed he would set me up a date this month and I should drop off my truck and he would drive me home if I lived within 10 miles, and call when they could get to it. Need to find another auto nation store.
Why don’t you look for another GM dealer and maybe not autonation. You don’t have to take it to the dealer you bought it from, unless you have none close to you.
It’s everywhere, shortage of talented mechanics.
Suggest a timer interrupt to kill any process exceeding a time limit.
Further evidence that cars just dont need this much tech. My 18 denali has everything you need to drive without ever needing to update. Just wait until those massive screens with everything integrated start failing while going 75mph. A smart company would start making dumb cars now…
I’ve had nothing but issues since I got truck in June. From bad leaking windshield which just got fix before Christmas. Almost lost all bolts holding passenger side bed (critical safety issues). Dirt in paint. Infotainment system issues which is so going on and taking in for the forth time next Monday to see if they can figure out again. Both screens sometimes blank when starting. Courtesy lights take around 20 secs to turn on after hitting unlock on remote. HUD decides when it wants to work and hotspot bricked and not working after they did last update to truck. Told GM last time I’m taking it in and to buy it back or I’ll get rid of it so they can deal with another customer on it. And I’ll be switching to a 2024 Tacoma. Upset GM/UAW worker with this truck quality and build. And possibly losing a customers loyalty and future family and friends purchases
This was a problem on the C8 Corvette also.
I can’t believe all of these problems. I’ve had my 23 AT4 since June of 23 and have had zero issues. Maybe I got lucky ?!