GM To Reimburse GMC Yukon Buyers For Missing Illuminated Liftgate Sill Plate

For certain 2023 GMC Yukon and 2023 GMC Yukon XL buyers, General Motors has released a Customer Satisfaction Program after unintentionally charging them for an option that was never included.

Some 2023 Yukon and Yukon XL buyers were wrongfully charged for the LPO or dealer-installed illuminated liftgate sill plate (RPO code 5RU) option. Normally, this feature is optional on all trim levels across the lineup outside of the entry-level SLE trim, and costs an extra $495.

Illuminated liftgate sill plate (5RU)

As for the reason behind this Customer Satisfaction Program, the illuminated liftgate sill plate option became unavailable to order starting with early April 2023 production through the end of the 2023 model year. As such, General Motors will reimburse $495 for customers in the United States.

It’s worth noting that the reimbursement for Canadian customers amounts to $595. In addition, this program will be in effect until January 2026.

As a reminder, engine options for the GMC Yukon and Yukon XL consist of the naturally aspirated 5.3L V8 L84 gasoline engine, rated at 355 horsepower and 383 pound-feet of torque, the naturally aspirated 6.2L V8 L87 gasoline engine, rated at 420 horsepower and 460 pound-feet of torque, and the 3.0L I6 LM2 turbodiesel Duramax engine, rated at 277 horsepower and 460 pound-feet of torque.

All three powerplants are mated with the GM 10-speed automatic transmission, while both RWD and 4WD drivetrains are on offer.

In regard to structure, both the Yukon and Yukon XL ride on the GM T1 platform, which they share with the Chevy Tahoe, Chevy Suburban, Cadillac Escalade, and Cadillac Escalade ESV. Meanwhile, production of the 2024 model year officially kicked off in November 2023 at the GM Arlington plant in Texas.

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