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GM Releases Fix For 2024 Chevy Silverado Roof Panel Split

General Motors has released a Customer Satisfaction Program for certain units of the 2024 Chevy Silverado 1500 and the Silverado HD over an issue with a split roof panel on the passenger side.

Select 2024 Silverado 1500 and Silverado HD trucks may have a condition where the roof panel on the passenger’s side may split, thus requiring immediate attention. Certified GM technicians are to inspect the passenger-side roof panel and MIG weld the split panel as necessary.

It’s worth noting that The General has implemented a stop delivery order for affected Silverado 1500 and Silverado HD units. Not until the service procedure has been performed will the vehicle be released from stop delivery and be delivered to the customer.

Photo of Customer Satisfaction Program for 2024 Chevy Silverado 1500.

General Motors estimates that there is a total of 3,067 units covered under this Customer Satisfaction Program, which also includes some 2024 GMC Sierra 1500 and Sierra HD pickups. Notably, it should take GM techs roughly 10 hours to complete this procedure.

As a reminder, the 2024 Chevy Silverado 1500 is offered with a wide variety of engine options, including the TurboMax turbocharged 2.7L I4 L3B gasoline engine, rated at 310 horsepower and 430 pound-feet of torque, the naturally aspirated 5.3L V8 L84 gasoline engine, rated at 355 horsepower and 383 pound-feet of torque, the naturally aspirated 6.2L V8 L87 gasoline engine, rated at 420 horsepower and 460 pound-feet of torque, and the 3.0L I6 LZ0 turbodiesel Duramax engine, rated at 305 horsepower and 495 pound-feet of torque.

Meanwhile, the 2024 Chevy Silverado HD can be equipped with either the 6.6L V8 L8T gasoline engine that develops 401 horsepower and 464 pound-feet of torque, or the optional 6.6L V8 L5P turbo-diesel Duramax.

In regard to structure, the Silverado rides on the GM T1 platform – which it shares with the GMC Sierra – while production of the 2024 model year kicked off in July 2023. The light-duty Silverado is manufactured at the GM Fort Wayne plant in Indiana, the GM Oshawa plant in Canada, and the GM Silao plant in Mexico, while the Silverado HD is built at the GM Flint plant in Michigan and at the Oshawa facility as well.

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Comments

  1. NOT GOOD. Glad I bought a 2023.

    Reply
    1. Inexcusable!

      The very idea that the roof is made from several pieces is just shoddy engineering. The roof should be a single stamping.

      I held off buying a 24′ because I think the prices are outrageous. Had I bought one I would be driving through the dealership front window!

      Reply
      1. Not the only year gm has put out junk putting them out since Barra took over like evs just gm garbage i own 1 my last 4 cyl if you want a moped engine buy 1 next will be a 3 cyl in a 3500 pickup

        Reply
  2. Look like a missed weld(s) and or sealer in the joint.

    I wonder how it performs on the roof crush test, FMVSS216.

    Reply
    1. Metal occasionally splits when being stamped, rarely does it happen after leaving the body shop, the causes vary greatly, usually roof panels have 12 hours from the pressroom to the paint shop and any splits would be caught there. Apparently this day the press room was feeding straight to bodyshop. Every GM press room I have worked in make it a point of pride to not send bad metal out, the checks are very robust, fortunately this is not in anyway structural. All roof strength is in pillars and crossbeams

      Reply
      1. 35 years in a stamping plant. Could be the process, could be a bad roll of steel. Strange it happened after assembly. Something seems missing from the “story”. The pics are confusing at best, but that mig weld looks like a DISASTER ! The metal can easily break around a faulty weld.

        Reply
        1. Or too thin of metal prior to stamping. Or brittle, etc, etc.

          Reply
  3. Maybe this is why my 2500 which was ordered in March is not built yet.

    Reply
    1. This is a 2-3 day event in their stamping room, the correction likely took a few hours once it was discovered, in fact normal die repair process may have corrected it before the splits started showing, it is more common than most people would understand, but rarely happens after the car has been thru paint-6 ovens raise the body to various temps from 150-450f and usually triggers any metal if it is close to splitting.

      Reply
  4. What happened to quality control at gm? So many problems in production. Lets build it and let the dealer deal with the problems.
    Welding the roof has to damage the paint and depending on who’s doing the welding, well that’s a another problem. Especially overhead welding. How much damage can be to the interior?
    THIS IS A MAJOR QC PROBLEM or no QC at all. WAKE UP MARY!!!!!!

    Reply
    1. Another Mary hater, regardless how far the issue is from her control. Barking at the wrong tree mister “thepastofus”

      Reply
    2. Nothing like buying a used repaired vehicle at a new vehicle price. No wonder people prefer Imports these days.

      Reply
  5. Another failed move by Barra, It is time for her to go and she can take her engineering staff along with her. If we wanted
    to buy a used $62k vehicle we’d go to pick a part. Sad they let this uninspected vehicle to be on sale at the dealership. It’s a major pain in the backside to deal with more crap in this nightmarish era in the USA. Inspect your material GM before you assemble it, not after you sell it.

    Reply
    1. Hard to impossible to find good experienced engineers in the automotive industry. Hard to impossible to find good experienced CEO’s in the automotive industry. So remarks like “fire them all” are just pointing back to the person posting them.

      Reply
      1. I know a bit about the auto manufacturing process. These parts should never have been allowed into production, just like the failed hydraulic rollers which have made some very unhappy GM owners.
        Cheap isn’t always up to a satisfied customer. Product testing is key prior to production is key. Component country of origin is key.

        Reply
  6. Junk just like the ev

    Reply
  7. Wonder if it split before or after the F-3 Hurricane car wash blow dryer ?

    Reply
  8. I don’t see how this is a 10 hour repair. Basically removing enough of the interior to get to problem. Remove any contamination from the metal. Weld the metal back together without igniting the interior on fire. Coating the metal with anti rust paint. Then repainting the exterior to match original color. The work can’t be done by robots. It’s probably 22 to 25 man hours at a minimum.

    Reply
    1. GM ALWAYS pays the warranty workers about half of what the job is worth. I worked at a Chevrolet dealership for 37 years, and the only way to break even on warranty pay is to do the same job over and over which gets damned boring, not to mention makes for a much lower paycheck.
      Some Techs shortcut the job, which often means the same job will come back to the same Tech to redo for free, not to mention the unhappy customer.
      I had a great following at the dealership, mainly because I made sure that the customer would be satisfied.

      Reply
  9. Maybe they could use lighter gauge metal. lol

    Reply
  10. I have no faith that anyone in dealer service crew can weld the roof correctly without damaging paint and interior. This repair is way beyond dealer service capabilities. They need a better, more believable plan to correct.

    Reply
    1. exactly, this is not just replacing a switch, knob or a sensor. This is a big deal, as these trucks VIN # will be blacklisted for life by those that have the VIN range for all future trade ins and your truck will be devalued because of it, way more than a truck that was not affected.

      Reply
  11. it would be nice to know what VIN numbers this affects. Anyone who has access to that info?

    Reply
  12. Is this fix for all 3 plants that make the Silverado? I find it hard to believe the press’s in mexico would affect the stamping press’s in canada or the states, and vice versa. This has to be VINS that only start out with a 1. 2 or 3. Can’t be all of them.

    Reply
  13. Think I’d prefer use of structural adhesive rather than welding and repainting.

    Reply
  14. I’ve done some looking into this. Seems the stop shipment order on affected trucks was placed back on Oct. 16th. So if your truck was produced after that date, you should be good, because GM knew about it at this time.

    Reply
  15. Looks like gmauthority doesn’t care for criticism. I pointed out that they were 2 days late to report on this and my earlier post is gone. Oh well…

    The dealers have the VINs. I ordered a 3500HD PRO in August that was built in late November, and is currently somewhere between the factory and the dealer, who assures me that my truck is not one of the problem ones. Which is good, because I would refuse delivery. No way they can match paint, let alone do a proper weld job. What a sad state of affairs. I guess that high strength steel has limitations.

    Reply
  16. Is the repaint on the repair guaranteed to last as long as the factory paint job? That is of concern.

    Reply
  17. I think I’d rather go at it with a tube of JB Weld than have that nasty weld job done in the photo.

    Reply
  18. Was this caused by the strike?

    Reply
  19. Well there’s an angle.

    Reply
  20. only a professional welder can perform that task and dealers don’t have welders in there shop

    Reply
  21. as a owner of a body shop the seams need to be braze with low heat to prevent warping and not mig weld, that will cause the bead to make a high spot and have to be grind down and fill with filler, brazing will flow into the crack without making a high spot, not a easy job

    Reply
  22. Drill the ends of the split. J B Weld top and bottom. After J B Weld has cured cover with silicone. Take this over removing head liner and removing the rear glass to get the head liner out. Weld and repaint no thank you.

    Reply
  23. Why not use Elmer’s Glue … or better yet,Duck Tape …

    How cheaply can they get out from under their lousy quality!

    Reply
  24. JB weld will NOT hold if placed between points A & B when A & B FLEX!!! JB weld drys RIGID!
    Nice try Skippy!

    Reply
  25. I’m hoping mine is ok. It’s been thru the car wash several times with no water intrusion.

    Reply
  26. That is an awful fix. Welding that burns the paint off and the heat burn on the metal makes the steel rust immediately. Plus those wrenches are not certified welders can they certify that it wont leak? How can that be an acceptable fix?

    Reply
  27. Not the only year gm has put out junk putting them out since Barra took over like evs just gm garbage i own 1 my last 4 cyl if you want a moped engine buy 1 next will be a 3 cyl in a 3500 pickup

    Reply

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