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GM Releases Update For Incorrect 2024 GMC Sierra HD Trailering Labels

GM has issued a Customer Satisfaction Program for some units of the 2024 GMC Sierra HD that were produced with incorrect values printed on the trailering label, potentially providing owners with misleading information about maximum hauling capacity.

A number of useful values, including gross vehicle weight rating (GVWR), gross combined weight rating (GCWR), curb weight, and maximum payload, are printed on the 2024 GMC Sierra HD trailering label.

Side view of the 2024 GMC Sierra HD AT4X.

Owners of the 2024 GMC Sierra HD truck with incorrect values printed on the affixed trailering label could experience difficulties while attempting to tow a trailer. If the values are too low, the pickup might not be used up to its full potential, while if too high, the owner could accidentally overload the truck with an excessively heavy trailer.

If a dealer notes a 2024 GMC Sierra HD potentially affected by the customer satisfaction program, confirmation is available on the individual unit’s Investigate Vehicle History screen. The truck will be marked “Open” on this screen if affected, with the info accessible through the GM Global Warranty Management system.

Rear three quarters view of the 2024 Sierra HD.

In order to apply the fix offered by the customer satisfaction program to the GMC Sierra HD, the dealership should order a new label to replace the incorrect trailering label. The VIN of the individual vehicle must be included in the ordering notes so that it can be correctly printed on the label, or the order will automatically cancel.

The new, correct trailering label should only be affixed to the truck once the original label has been fully removed. It should not be placed atop the incorrect label. This correction is available free of charge to owners of affected 2024 Sierra HD pickup trucks through November 30th, 2025.

The GMC badge on the Sierra HD.

If a 2024 GMC Sierra HD owner has more questions or comments about this customer satisfaction program, they can reach GMC customer service at the toll-free number listed below, referring to the customer satisfaction program number as needed:

Contacts:

  • GM Customer Satisfaction Program number: N232404290
  • GMC Customer Service: 1-800-462-8782

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  1. How can i tell if i have the wrong Trailering Data sticker on my 2024 3500 HD?

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