Car owners in China rate Chevy vehicles above average for reliability according to the J.D. Power 2023 China Vehicle Dependability Study, an annual survey of vehicle owners that used the responses of 37,973 individuals to derive this year’s automaker rankings.
The study shows the Chevrolet brand tied for fifth place with Buick and GAC Honda in the mass-market brands segment.
Chevy got a score of 175 in the dependability rankings, a measure of problems per 100 vehicles or PP100. This score represents significantly fewer problems with the Bow Tie’s vehicles than with the segment average, which registered 187 problems per hundred vehicles. The segment winner, FAW Toyota, has a PP100 score of 142.
Back in 2022, Chevy also ranked above average in the J.D. Power dependability study. At that time, consumers actually reported slightly less problems with the brand’s vehicles, with 171 problems per hundred vehicles compared to 175 problems in 2023.
The study divides vehicles into three segments, including luxury, mass-market, and Chinese domestic vehicles. While overlap exists between the three categories in PP100 scores, luxury brands generally had the least number of problems per hundred vehicles, mass-market brands had a middle-tier number of problems, and Chinese domestic brands had the most reported problems.
Chevy’s 175 problems per 100 vehicles puts it ahead of all domestic brands from China for dependability and the quality measures it indicates. The best Chinese domestic brand, WEY, had vehicles with 180 problems, while the average PP100 score for the segment was 202, or nearly 30 more problems per hundred than the Bow Tie.
The study drew from the experiences of vehicle owners living in 81 cities across China. All respondents were driving a vehicle bought new within the past 13 to 48 months, and were instructed to report problems they experienced in the most recent 6 months before participating in the survey. The study was fielded between January and June 2023.
The study collected information on problems with the “exterior; interior; driving experience; features/controls/displays (FCD); infotainment; climate; seats; powertrain; and driving assistance” of the respondents’ vehicles.
Looking at the automotive sector in China as a whole, the number of problems reported is basically unchanged since 2022.