Chevy brand vehicles ranked near the bottom of the mass-market segment in the J.D. Power 2023 Mexico Vehicle Dependability Study, which ranks automakers based on the problems per 100 vehicles (PP100) reported by study respondents.
Chevy vehicles got a PP100 score of 258 problems in the analysis, while the segment average was 216 problems per 100 vehicles, 42 less issues than vehicle owners in Mexico experienced when driving Bow Tie offerings.
Honda, Kia, Nissan, and Renault all outperformed Chevy in the study while still scoring below average. Eight automakers ranked above average in the study, with Ford taking top place with 137 PP100 and Suzuki and Toyota tied for second place with a PP100 score of 175.
Despite the Bow Tie’s weak performance compared to other brands, the Chevy Spark took first place in Entry Subcompact Vehicle segment for 2023. However, this ranking has little overall meaning considering that the nameplate has been discontinued.
Chevy also ranked poorly in the 2022 Dependability Study, ranking in fifth place below the mass-market average. However, owners reported 19 more problems per 100 vehicles in 2022 than they did in 2023 (277 PP100 versus 258 PP100), so the figures suggest a positive trend in Chevy dependability even if there is still ample room for improvement.
The study indicated that infotainment systems are among the most frequent problem areas in the vehicles driven by survey participants. While Boomer and Gen X drivers appear indifferent to infotainment quality, this factor seems to be very important with Millennial and Gen Z consumers, who registered numerous complaints about these systems.
Gerardo Gomez, the senior director and country manager at J.D. Power de Mexico, said the study results pointing to infotainment issues are “a critical opportunity for automakers to make progress in this area.” He noted that “these two generations will make up a greater share of vehicle buyers in the future” and that both Millennials and Gen Z have high expectations regarding infotainment.
The 2023 study builds its conclusions on data from 6,440 interviews with new vehicle owners in Mexico who drive vehicles from the 2020 through 2022 model years. The information was gathered from October 2022 to July 2023.