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Cadillac Ranks Below Average In J.D. Power 2023 China Vehicle Dependability Study

The reliability of Cadillac brand vehicles is deemed to be below average by Chinese consumers according to the results of the J.D. Power 2023 China Vehicle Dependability Study or VDS, released at the end of October 2023.

Cadillac came in behind Porsche, BMW, Land Rover, Volvo, Mercedes-Benz, and the segment average among premium vehicles in the VDS, but still outperformed Audi, Lexus, Lincoln, and Fujian Benz.

Cadillac below average in the J.D. Power 2023 VDS.Cadillac scored 162 problems per 100 vehicles (PP100), the metric used by J.D. Power to assess dependability of vehicle brands and models in the Chinese market. A lower number of problems, and thus a lower PP100 score, is preferable.

The segment average for Premium Vehicles was 156 PP100, while the PP100 score for segment winner Porsche was 137. Last year, Cadillac vehicles had 163 problems per 100 vehicles. While this is one problem more than this year, indicating a slight improvement for 2023, the segment average was 163 PP100 in the 2022 VDS. Porsche was the segment winner last year, too, with 136 problems per 100 vehicles.

The Cadillac CT5 lineup in China.

While Cadillac ranked somewhat below average in 2023 among premium brands, it still had significantly less problems than mass-market brands, where the segment average was 187 PP100. Only two mass-market brands, FAW Toyota and Changan Ford, beat the premium segment average score of 156 problems, illustrating that premium vehicles still offer better quality than mass-market cars.

The study also notes some individual Cadillac brands performed better than the brand average. The Cadillac CT4 was in first place in the Compact Premium Car segment, tied with the Mercedes-Benz A-Class, while the Cadillac XT4 was in third place among Premium Compact SUVs.

The study used data from 37,973 respondents across 81 Chinese cities. The respondents were all vehicle owners with vehicles they had purchased new between 13 and 48 months ago, reporting on the number of problems they experienced in the past 6 months.

The VDS “covers 177 specific problems grouped into nine major vehicle categories: exterior; interior; driving experience; features/controls/displays (FCD); infotainment; climate; seats; powertrain; and driving assistance,” according to the report.

Its findings show that overall the number of automotive problems is unchanged since 2022 when averaged across all automakers.

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Comments

  1. Oh man, if CHINA is calling your product garbage, you really messed up. Keep running it into the ground Mary!

    GM’s new slogan should be; “We put a chick in it and made it lame”.

    Reply
    1. Exactly. An endorsement of crap from Chinese consumers is as bad as it gets.

      Reply
  2. Hopefully Cadillac will show the world including China just how good they are go racing in F1 in 2025/26? If GM drop a slightly detuned more bombproof reliable loosely based version of linked to components used from the F1 power plant that would make a great halo car, It was done with Ford/Lotus DFA Cosworths in the late 60s right through out 70’s Ford’s engines totally dominated F1.

    Surprised to see Land Rover sitting so high and Lexus sitting so low l take these results with a pinch of salt, in general they normally sit rock bottom of most countries dependability outside of China, nearly all most of the mass producers sit above Land Rover. Maybe Cadillac marketing could help out a little bit, sometimes owners perception are changed by geo-political news state controlled Chinese media bad sentiment against the the US, Tesla boss seems to get on well with XI maybe Barra should up her presence a bit more build up a friendly relationship befriend XI like Musk has if she is serious about doing China. That said a geo-political storm situation could blow up in Taiwan to Israel overnight both Musk & Barra would both lose everything overnight, most of the worlds EV 2030 net zero dreams would come to an abrupt halt as China is so heavily involved processing most of worlds raw materials into batteries very cheaply that helps to keep the price of expensive EV’s down a lot, China also has been buying most of the worlds big rare earth mines, and already owns a lot itself in China, the world struggle with wind turbines a lot of the materials used in making them come from or are processed in China. That’s why the Toyota boss is going more down the hydrogen ICE car route there is an abundance of hydrogen in the sea around Japan more into tidal wave power and deep sea turbine energy, Japan don’t want to be to dependant on nuclear or the Chinese for it’s automotive future.

    You only have to see how geo-political situations can change, wreck automakers investments overseas, just look what happened to every automakers overseas investment in Russia when Putin invaded the Ukraine it all ended up getting flushed down the drains of Moscow. Honda, Nissan Toyota normally do very well in most markets are not loved by the Chinese people, Chinese state run media with disputes over Islands & sea, has not helped the Japanese automakers chances of doing well.

    A load of European Union taxes and tariffs have just hit the Chinese car industry, it’s a hot topic in China, l expect some tit-for-tat retaliation Chinese state run media will no doubt whip up anti-EU sentiment in China Audi, BMW & Mercedes dependability ratings will fall a bit next year when massive taxes and tariffs are aimed at them bump up EU new car spare part prices by XI. and owners are put on a state media shame guilt trip.

    Reply

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