The problem: affected vehicles equipped with the audio system and 11-inch touchscreen (RPO code IVA) as well as the eight-inch fully digital Driver Information Center (RPO code URO) options may contain software that can cause the instrument panel to intermittently black out during vehicle startup or while driving.
The hazards: if the instrument panel were to go black while driving, the driver’s attention may be unintentionally diverted, which could lead to an increased risk of an accident.
The fix: certified GM technicians will be instructed to inspect affected vehicles and reprogram the software as necessary. Notably, vehicles that received the updated software through GM’s previously launched service bulletin are not included in this recall.
Affected components: instrument panel.
Number of affected vehicles: According to GM, 17,306 units of the Buick Encore GX and 6,289 units of the Buick Envista are affected by the recall, in addition to 35,186 Chevy Trax units.
Owners should: General Motors will notify owners of affected vehicles and instruct them to make an appointment with their local GM dealer. Any owners that are unsure whether or not their vehicle is affected by this recall can visit my.gm.com/recalls and type in their VIN to see any open recalls or other actions that may be active on it. Owners can also reach out to Buick or the National Highway Traffic Safety Administration (NHTSA) directly with any questions or concerns they may have using the recall number and contact information included below.
- GM recall number: A232424320
- Buick Customer Service: 1-800-252-1112