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GM Releases Fix For Cadillac Lyriq Twisted Air Conditioning Hose Issue

GM has released a service update describing the fix now available for certain 2023 Cadillac Lyriq and 2024 Cadillac Lyriq units affected by a twisted air conditioning hose.

The twisted air conditioning hose problem affects only a few hundred Cadillac Lyriq units from the 2023 and 2024 model years.

Side view of the Cadillac Lyriq.

GM dealer service personnel are instructed to inspect both Cadillac Lyriq units currently in dealer inventory and EVs which are brought back to the dealership by their owners for servicing or other reasons. The mechanics can verify that a specific Lyriq is involved by checking to see if it is marked “Open” on the GM Global Warranty Management system’s Investigate Vehicle History screen.

Further inspection should then be carried out to see if the hose is twisted. GM does not indicate in the service bulletin if any noticeable A/C problems will result from a twisted hose. If the vehicle is confirmed as having twisted air conditioning hoses, the service personnel should reposition the hoses so they are no longer twisted.

Rear three quarters view of the Lyriq.

GM notes that only 396 Cadillac Lyriq units in total are affected by this problem. Some units may require replacement of the air conditioning evaporator hose seal as well. However, The General believes only four (4) vehicles in total will need a new seal. Since the seals are in extremely limited supply, the dealer should verify that the seal is damaged before ordering a new replacement component.

Only Cadillac dealerships with EV Readiness Requirements certification are authorized to carry out the fix, and must use correctly trained technicians to do so. Dealers in Canada need to meet several other requirements before completing the field action.

The fix is available free of charge for a specific Cadillac Lyriq until the vehicle’s New Vehicle Limited Warranty ends.

The illuminated Cadillac badge on the Lyriq grille.

Owners of potentially affected 2023 or 2024 Cadillac Lyriq units can contact Cadillac customer service at the toll-free number below, referring to the service update number if necessary:

Contacts: 

  • GM service update: N232413240
  • Cadillac Customer Service: 1-800-458-8006

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Comments

  1. Oh man, you definitely don’t want your hose twisted.

    Reply
  2. i have Debut edition Lyriq. Worst new car we’ve had in 40 years, including several Cadillacs. if this is what GM will produce as EVs, they will not do well.

    Reply
    1. I HATE stupid comments like this for us prospective buyers in waiting! It’s like a hit and run car accident. Words have weight. We all seen what this idiot did. Now let me suggest what he / she should have done.
      1) Sure state your opinion!
      2) BUT BACK UP WHAT YOU STATE!
      3) Tell us innocent virgins waiting in line for our car what the hell issues you had and are having!
      4) But you did not do that why? Are you a plant from the competition?
      5) Germo please go spread your germs elsewhere until you stop your cruel kill downs of others hopes and dreams with zero context.
      6) Most would shrug off your empty headed comment but I will bring you on point bud.
      7) You’re hit and run anon comments are an injustice to all who read it.
      8) Remember Game of thrones when Cersei was paraded naked in the streets while they all chanted SHAME< SHAME< SHAME? Yeah that's what I see for you.

      Reply
      1. LOL – too many issues to list. Just posted as a warning for anyone interested to check carefully. My last Cad was a Platinum Escalade, no Problems. I also have my 4th Vette, no problems.
        That’s all I will say in response to an idiotic comment

        Reply
  3. Twisted , These workers want to raise their benefits and pay ,and they can’t perform the work right. INCOMPETENCE at its best

    Reply

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