General Motors has released a Customer Satisfaction Program for select units of the 2016 Buick Envision due to an issue with audio loss in vehicles equipped with OnStar.
According to The General, affected vehicles may have a condition where there is a loss of OnStar audio after an over-the-air update. Dealers are to reprogram the telematics communication control module, while the entire fix should take roughly half-an-hour for certified GM technicians to complete.
An important distinction to note that this is only a Customer Service Program, and hasn’t been labeled as a Service Bulletin or Recall. Furthermore, this program will be in effect until September 30th, 2023, and is tagged with CSP number N232398360.
As a reminder, the 2016 Buick Envision was the first model year of the Tri-Shield’s first-generation compact crossover, although China first received the Envision back in the 2014 model year. In fact, the 2016 Envision was the first Chinese-built GM vehicle to be sold in North America.
Under the hood, the 2016 Envision was available with either the naturally aspirated 2.5L I4 LCV gasoline engine, rated at 197 horsepower or 192 pound-feet of torque, or the turbocharged 2.0L I4 LTG gasoline engine, rated at 252 horsepower and 260 pound-feet of torque. At the North American launch, the Envision was offered exclusively with the GM six-speed automatic transmission and an AWD drivetrain configuration. However, a FWD configuration was made available for the subsequent 2017 model year.
Notably, the Chinese market could also choose the turbocharged 1.5L I4 LFV gasoline engine, rated at 169 horsepower and 184 pound-feet of torque.