Chevy Colorado, GMC Canyon Owners Experience New Bout Of Dead Batteries
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Back in July, GM Authority reported that some owners of the 2023 Chevy Colorado and 2023 GMC Canyon pickup trucks were complaining that the battery in their vehicles were inexplicably losing charge. Now, a similar issue has been reported by owners. It’s unclear at this time what may be causing the issue.
For those readers who may have missed it, GM Authority reported over the summer on a series of social media posts made by owners of the 2023 Chevy Colorado and 2023 GMC Canyon pickups complaining that the batteries in their vehicles had inexplicably lost charge. The issue appeared somewhat suddenly, and was originally believed to be the result of a failed over-the-air software update that left the vehicle infotainment system hanging. With the infotainment system stuck in limbo, the vehicle battery would be drained until it was no longer holding any charge, leading to a no-crank condition.
A similar issue also affected the all-electric Cadillac Lyriq crossover. A report was later released outlining how GM technicians could diagnose possible over-the-air update concerns.
Now, some Chevy Colorado and GMC Canyon owners are reporting similar issues related to discharged batteries. A significant number of these owners woke up to discover that the battery in their pickup was dead, and to make matters worse, many experienced the same issue back in July.
Despite the similarities, it’s currently unclear if this issue is related to over-the-air software updates. GM Authority has reached out to GM for an explanation, but has yet to receive a reply.
Affected owners must have their vehicle towed to the dealership, or alternatively, they can try changing the battery themselves. However, it is not recommended that affected customers jump-start their vehicle if the battery has been completely drained.
The 2023 Chevy Colorado and 2023 GMC Canyon introduce the latest third generation for each model’s respective nameplate, and both are equipped with the GM Global B electronic architecture.
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I turned off all automatic updates on my 2023 Colorado back in July and never had a problem until yesterday (9-15-23) morning to go to work and completely dead battery. AAA jump started it and I drove it straight to the dealership. So turning off the automatic updates isn’t the problem. So bummed out…
Battery completely dead this morning (9/16/23) on my 2023 Canyon AT4. No obvious explanation – but this comment thread is very helpful. Jumped it successfully with a portable system. All kinds of warning lights and alerts upon first start. Most have cleared although yellow check engine icon remains lit. Hoping that clears, too, based on earlier comments. I appreciate this blog and active readership with all the comments. Good to know I’m not alone!
I am so sorry for all of the above that are having problems with the canyon in Colorado further on down the authority GM is focusing on red seatbelts. Wow. I ordered my Canyon 7 1/2 months ago and it’s still not here. May be a good thing.
Maybe they should focus on the thousands of vehicles that are sitting out in Wentzville or Troy Missouri they have not been delivered yet and people are waiting. I can’t believe we have waited over 3/4 of a year to get a new vehicle. GM has missed a mark on this. And if anyone gives me a thumbs down, tell me I’m wrong and tell me why.
I have reached out to General Motors leader ship several times and they will not respond so much for customer service. Customers mean nothing to them.
Just think about all those trucks sitting around and now all have dead batteries and to a point where they replacing.
My 2023 Canyon AT4 was dead again this morning (9/16/2023). This also happened during the first round back in July. My truck is back at the dealership again.
The auto updates were shut off. So, to all the “smart people” in this thread commenting on shutting off auto updates, please just stop commenting. My battery this morning was DEAD dead. Put a charger on it and it wouldn’t even take a charge. I got some radio and lights, but could never turn it over. Mary Barra needs to fix this personally.
Spot on – this issue has nothing to do with turning off updates, as this only turns off updates for the Android-based infotainment system. GM can still push updates for anything else, regardless of this setting, which is where the hang up is coming. This is straight from the Service Manager at my dealership.
Keep buying junk, and companies will keep putting out junk. Supply and demand.
All car companies are so quick to load every vehicle up with the latest rech without it being tested, and we just accept it. Hoe about a standard 10 year 100k B to B warranty??
It happened to me Friday the 15th too. ’23 Colorado Trail Boss. This seems like it happened to everyone with a 2023 on Friday. So there has to be some correlation with that?
-I also had my battery die in July as a result of the OTA updates
-My OTA updates have been turned off since July
-Noco boost powered mine back on and the check engine went away after a few hours
-Has to be related to something that was done on the 15th.
Dead battery for me back in July with my ‘21 Colorado. They replaced the battery after many tests and it was starting to show the new one was half drained as well when I had it checked recently.
My updates on the background are turned off, and my battery was dead also. 23 Colorado trail boss. This is the second time this has happened to me as well . I can’t wait to hear what they say the issue is now …
What is GM doing about this, 4th time for me but has been fine since the July incident but as soon as I read it has happened again low and behold I came out this morning to a dead battery. Calling my dealer in the morning and going to demand answers or I will consider lemon law. Bad when you’re afraid to take a brand new truck on a trip. The part that makes Me mad is GM acts like this isn’t even happing, believe me it’s real
I had the same issue yesterday 9/16/2023 with my 2023 Chevrolet Colorado Trailboss. Tried my keyfob to open my car door, nothing. Had to use the physical key to get in and get my jumper cables. Used my jumper cables, but that didn’t work after trying a couple times it finally started. Brought it to my local Chevrolet Dealership and they will look into it on Monday 9/18 or Tuesday 9/19. Very frustrating. First time it happened to me was back in July. Now this for a 2nd time…
Update: I’m picking up my truck today and here’s what my Chevy Dealership found along with their comments.
“C/S KEYS ARE NOT RESPONDING TO VEHICLE HAD TO USE PHYSICAL KEY TO UNLOCK VEHICLE, JUMP STARTED MULTIPLE TIMES UNTIL VEHICLE TURNED ON. CHECK ENGINE LIGHT ON WHEN VEHICLE TURNED ON AND BATTERY VOLTAGE WAS 13.8
CONFIRMED CEL ON ARRIVAL, LOW VOLTAGE BATTERY CODES IN MULTIPLE MODULES. TESTED BATTERY WITH GR8. DISCHARGED BATTERY. CHARGED FOR ABOUT AN HOUR AND LOAD TESTED. BATTERY PASSED. LET VEHICLE GO TO SLEEP OVERNIGHT AND CHECKED PARASITIC DRAW. 12mA DRAW, OK. 50mA IS MAXIMUM. CHECKED CHARGING SYSTEM, CHARGES AT 13.3 ON STARTUP THEN GOES TO 14.3V. OK. FOUND BULLETIN ##PIT6018G RELATING. RADIO MAY BE STAYING ON TRYING TO UPDATE ITSELF.”
A troll is gonna troll…
Trolls can’t help it.
Do you want some kind of reward for being a Tacoma owner? Why are you here?
I’m glad you relish in the misfortune of others to vindicate your pathetic life. You’re sad really.
I feel bad for you that you have to resort to the tactics you do to feel better.
I can go on all night beating you up… just keep replying.
Also… if you need help on any of the big words here… let me know… I taught 5th grade… should be above your (not you’re) level… so I should be able to teach even you.
Also… whoops (fitting considering it’s what your (not you’re) parents said when you were born)…
IF WE COULD SOLVE THIS PROBLEM… DON’T YOU THINK WE WOULD?
So, back to your misuse of “their” earlier…
If you taught robotics to surgeons but don’t have a firm grasp of the English language… what hospital do your doctors with robots work at?
I’ll be sure to choose a different hospital for my next surgery.
Again I ask… why are you, a vaunted Tacoma owner, trolling in the muck with us peasant GM owners?
Seriously… why are you here?
Can you answer that question?
Why is an elitist Tacoma owner wallowing in the muck with inconsequential GM owners?
Who has the problem here?
Without stooping to the level that at which you function, yeah, I guess that’s all I have.
Congratulations… you have out-trolled a troll.
More orange wedges and participation trophies for you.
Again… why are you here?
Isn’t “their” a Tacoma forum you can be in…
A big circle-jerk with all your buddies celebrating how smart you all are for being Taco owners?
Tacos are overrated anyway… burritos are way better.
I haven’t read all the comments, but has anyone tried hooking up a battery tender on their Colorado/Canyon when parked? I understand, you shouldn’t have to do that, but it may at least keep it going until GM figures out a permanent fix.
I keep Battery Tender Juniors on everything I have that I don’t daily drive….they work wonders.
I tried a battery charger on mine yesterday and the battery was so drained, it didn’t take a charge. Even my dealership service department acknowledged that this completely dead battery issue is a reality
be sure to replace battery, lead acid batteries don’t like to be discharged and do not recover.
Same Friday kid went out to start his new truck wasn’t even a full week of owning and dead now at dealer till Monday sounds like GM needs to hand out a ton of extended warranty’s just to keep people happy Now he has zero confidence in this truck too bad great little truck
Happened to me on the 15th of September. Dead battery, read 4v, called AAA, wouldn’t take a battery pack, wouldn’t take a jump, the guy had to connect a fresh battery and then connect mine up to get it to stay running and charge. Black screens. Black digital cluster, black infotainment. No idea how much gas I have. The brakes kept going in and out. Black screens, Nothing. I’m a first time GM and first time buyer. I have buyers remorse and I want a full refund on this truck. what a joke. Im beyond pissed and the dealers have NO CLUE what is going on and they tried to fix it. I took a chance and I’m paying for it in all senses of the word, and I can’t even drive it safely! Luckily I kept my Toyota Camry 97. Tried and true with no OTA. I wanted this to be great, I did, but I don’t want it anymore, maybe I’ll make a video of me crushing it as a statement and donate the scrap metal cost to a charity, GM I hope you’re reading this. Worst investment I’ve ever made.
I’m wondering what is going on with GM management. These problems have existed on several of their models for quite a while now.
Ms. Barra I’ve always considered to be a ‘Dim Bulb’, seeing as I’ve never heard her say anything not told to her by a ChatBot. Is Mark Reuss mentally challenged also?
May I suggest that if you haven’t done so already you check and see if your State has a “lemon law” in effect and that you pursue using it to your advantage ?
Is it a coincidence that the day Space X releases 22 star link satellites that all the OTA updates get hung up? probably not………?
happened to me also. Just got it back from the dealership and they are unaware of any other vehicles affected. I know more than they do.