Chevy Bolt EUV Recalled For Faulty Portable Charge Cord
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Some units of the 2022 Chevy Bolt EUV and 2023 Chevy Bolt EUV may have defective Webasto high-voltage portable charging cords that increase the risk of electrical shock under certain circumstances, prompting GM to issue Safety Recall N232407300 for these affected vehicles.
Notably, the Chevy Bolt EV is not involved in this recall.
The problem: some Webasto high-voltage portable charging cords provided in conjunction with 2022 and 2023 Chevy Bolt EUV units may have a defect in their software. The incorrect software in these Webasto charging cords may cause them to continue charging even if the ground connection is lost.
The hazards: if the software defect causes the portable charging cord to fail to cease charging if the ground connection is lost, the loss of ground connection for the cordset could expose the user to unprotected high voltage, increasing the possibility of the vehicle user being given what GM describes as “a very brief electrical shock.”
The fix: currently, no fix is possible, since no replacement part or remedy part is available to replace the Chevy Bolt EUV portable charging cord with the incorrect software. Once replacement charging cords with correct software that halts charging if the ground connection is lost are available, the fix will consist of the dealership replacing the defective charging cord with a correctly functional cordset.
The bulletin instructs dealerships to inspect potentially affected Bolt EUV units in dealership inventory to determine if the portable charging cord is defective. No parts are necessary for the inspection.
2022 and 2023 Bolt EUV units in inventory must be inspected before they are sold. If the vehicle passes inspection, it can be sold, dealer traded, or used for demonstration purposes as normal. Those Bolt EUV units in inventory that fail the inspection must be marked “Inspection Only – Vehicle Did Not Pass Inspection and Will Require Repair” and held until remedy parts become available. The whole vehicle must be held, and not just the charging cord.
The bulletin will be updated when a remedy part becomes available.
Affected components: Bolt EUV portable charging cord.
Affected vehicles:
- 2022 Chevy Bolt EUV
- 2023 Chevy Bolt EUV
Number of affected vehicles: a total of 9,423 vehicles are affected by the recall, or what GM estimates to be about 3 percent of vehicles produced that will fail the inspection and require part replacement.
Owners should: owners of potentially affected 2022 and 2023 Chevy Bolt EUV units can contact Chevrolet customer service at the toll-free telephone number listed below, referencing the GM recall number as needed, if they have further questions:
Contacts:
- GM recall number: N232407300
- Chevy customer service number: 1-800-222-1020
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The charge cord went bad on my Bolt EV and it was replaced by the dealer just this past week.
A shocking discovery!
But seriously, is there a way that owners can do the check? Will there be a TSB (Technical Service Bulletin) available to the public?
Had my 240 volt charger replaced couple months ago. It was purchased at the parts counter at our selling dealer in Jan 2023.
Little red light came up on the front of the unit. The paperwork says service or replace unit immediately. So dealer had a new one in stock se we exchanged units.
Disappointing for sure, dealer was great this stuff is so new to them they had to have meetings as to how to handle the faulty charger.
Technically, wouldn’t this just be a recall on the charge cord then? Not the car?
My cord has never left the storage box under the rear floor. I have it there just in case I were to be out somewhere and no charge stations around. But at about 7 miles of range per hour, it’s kind of like a band aid stuck on a small leak in the Hoover Dam.