General Motors has released a Customer Satisfaction Program for select units of the Cadillac Lyriq over concerns of an incorrect refrigerant label.
GM Authority has learned that certain examples of the 2023 Cadillac Lyriq were delivered with the wrong refrigerant labeling. To help remedy this, The General has issued a program to replace the labeling with the correct refrigerant labels. Notably, it should take certified GM technicians roughly 0.2 hours to replace the label. Additionally, this Customer Service Program will be in effect until September 30th, 2025.
As a reminder, the 2023 Cadillac Lyriq was available in two distinct powertrain flavors, RWD and AWD. The Lyriq RWD featured a single motor mounted on the rear axle, while the setup was rated at 340 horsepower and 325 pound-feet of torque. Meanwhile, the 2023 Lyriq AWD was equipped with a pair of electric motors – one on each axle – and developed a maximum of 500 horsepower and 450 pound-feet of torque. Both models utilized GM Ultium battery tech and GM Ultium Drive motors for motivation.
It’s worth noting that the 2023 Lyriq RWD featured an EPA-estimated range of 312 miles, or 502 kilometers, on a full charge. Meanwhile, the 2023 Lyriq AWD was rated at 307 miles, or 494 kilometers, from a full charge.
In regard to structure, the Lyriq rides on the GM BEV3 platform, which underpins several other GM all-electric vehicles. Production of the 2024 Lyriq officially kicked off on March 20th, 2023 at the GM Spring Hill plant in Tennessee.
Speaking of the 2024 model year, the Lyriq introduced a new base trim – dubbed Tech – to the lineup. This new trim level is tagged with equipment group 1SA and slots in below the Luxury and Sport trims, thus serving as the entry-level model. Pricing starts at $58,590, which includes a destination freight charge of $1,395.
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Comments
0.2 hours for a label change? That is 12 minutes. As a customer it will take more time just to visit the Cadillac dealership. I recommend having that done during the next visits for routine checkups.
One minute label change plus 11 minutes of paperwork
Too bad that the author of this article doesn’t provide any details nor sample labeling .
Maybe GM could mail the label and trust the owner to stick it on.