As a general rule of thumb, modern vehicles are far safer and more reliable than vehicles of the past, thanks in large parts to high levels of innovation and optimization. However, this isn’t to say that newer vehicles are infallible, as the owner of a 2022 Chevy Suburban has had a rough going the past few months.
According to a report from Boston Globe, Corey Morris was driving home from a Christmas Eve party with his wife and kids when the Check Engine Light on his 2022 Suburban went off. Concerned and confused, Morris took his SUV to his local Chevrolet dealership, where he was informed that they couldn’t do anything until they heard back directly from General Motors. His vehicle is equipped with the 5.3L V8 L84 engine.
This is where things start to get frustrating. Since December 2022, Corey Morris has been given the runaround from his Chevy dealer and from The General itself. To date, the response has generally been the same: a fix has not yet been released for the issue Morris is currently experiencing, and that he should continue to check in to learn if anything has changed.
This has understandably been irritating for Morris, who will soon fail Massachusetts state inspections due to the Check Engine Light. However, shortly after Boston Globe released their report and contacted General Motors directly, the Detroit-based automaker finally reached out to Morris and informed him that he may need a new oil pump. That being said, Morris is wary that this will actually solve the mystery of the Check Engine Light.
“GM is aware of concerns raised by Mr. Morris about his Chevrolet Suburban, and our Customer Assistance team will continue to work with him directly to resolve the matter as quickly as possible,” a General Motors spokesperson wrote.
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Comments
oil pump? so its low on oil pressure? x to doubt that one.
and with the CEL on the vehicle is not drivable as you cannot renew the registration due to emissions if you need to do those. amazing. the fuel pump module keeps frying on these as well. im really curious how this gen will age.. they are starting to come up on 3/4 years old for the 21MY and they look to be aging worse than the previous ones. for example the tahoes most of all have that rear suspension sag (reverse rake). suburban does not suffer from it. trim pieces dont like the sun at all..
and now mystery things ala jeep. no bueno. mine is fine so far at 20k ish but it only sees roadtrips and still i get that weird shifting where you can feel almost like a bump. mothership said it was because it skips gears as needed.
So, GM slaps Mercedes-Benz prices on a Chevrolet Suburban and cannot fix a check engine light problem. If this vehicle cannot be fixed, then its subject to the Lemon Laws all states.
Absolutely! IF it’s real and IF left unchecked, the engine is in peril. I’ll bet the General could figure THAT out.
They probably down sized the Service Engineering Group during one of Mary’s cost savings purges so there’s no one left with any experience to figure out what the problem is.
Amen! GM unclasifieds always have looked at Service as an expense, not an asset. (just like a Dealer)
Never!
So this guy has been driving around for 7 months with low oil pressure. I would find a mad dog attorney to go after GM.
New vehicles are now so over engineered that even the manufacturers can’t fix them.
That’s not being over-engineered. That’s just stupidity. They retire the people that know what they are doing because they don’t want to pay the salaries, so they replace them with a bunch of wet-behind-the -ears kids that couldn’t find their butts with both hands. Then they expect the customer to pay for the training.
ACZ, You are exactly correct. Been there, retired from there. Count Mary, Clueless in Detroit
Me too.
I don’t disagree, they are way too complicated compared to when I started tinkering on them back in the 70’s. We could fix anything except an automatic transmission and AC right there in the barn shop with a decent set of Craftsman tools.
Typical GM Service Issues!
So one freaky one shows up out of the thousands produced. Do the right thing GM, give the guy a great deal on a new one and take the freak back for further analysis.
If you can’t fix it, buy them all back. For the asking price of these vehicles, there’s no room for error that the customer should have to eat.
So the dealership that gave the guy the run around is a Chevy dealer in Nashua NH. They are good place. There is a GMC dealer up the street that probably could have fixed this. Who knows the Burb owners had to call the Globe for help?
PIECE OF BLACK TAPE OVER THE CHECK ENGINE LIGHT ALWAYS WORKS.
That never works, especially if you live in an area that requires emissions inspection.
F___ Toyota. They are no better.
There are no field reps today. They are parts salesmen!
Intermittent check engine light on my 2020 XT5 for three years. Yep it failed emissions with a U0284 code. Finally resolved with replacement of front air shutter grill. So glad vehicle was still under warranty.
A good friend had this issue with a Jeep SUV. He filed a lemon law case. Jeep bought it back…..full price
Stealerships continually hire “mechanics” that have no diagnostic skills. If their computer doesn’t tell them what the problem is, it mustn’t be a problem.
I can’t agree with that. If the manufacturer can’t figure out the problem, what makes you think a technician can? They are only as good as the information that the manufacturer supplies.
” shortly after Boston Globe released their report and contacted General Motors directly, the Detroit-based automaker finally reached out to Morris and informed him that he may need a new oil pump.” So as usual, it takes the possibility of major bad publicity for GM to start talking. And this…. ““GM is aware of concerns raised by Mr. Morris about his Chevrolet Suburban, and our Customer Assistance team will continue to work with him directly to resolve the matter as quickly as possible,” a General Motors spokesperson wrote.” Yea, ok, so why does it take 7 months?. This is typical GM BS and everyone knows it. It is a check engine light. How hard can it be to figure out? GM designed to warning system, didn’t they? What kind of Fisher Price engineers is GM hiring?
I have had this same issue with my 2022 Chevy Suburban. I am working with Chevy Customer Care now and am waiting for their response as to whether or not they will buy the vehicle back. I have had issues with my vehicle since the day I purchased it. There were $1,600 worth of damages from the factory that had to be fixed. My sunroof also leaked and the sunroof pan had to be replaced. Lastly my dash lights would not come on when I turned my vehicle on. I had to turn it on and off several times and it wasn’t until I moved to another shopping center turned my vehicle off and back on that the reappeared. This is my first GM vehicle and I will never own another one.
A neighbor had a nice 2500 HD Silverado that had a chronic check engine light that the dealer couldn’t fix. It was out of warranty and drove him crazy, unfortunately he traded for a Ford. My Silverado has been flawless for 10 years.
Load up the parts cannon. Maybe you’ll get lucky. ps: Did anyone check that pesky ground strap?
All the GM executives read these posts while smoking big fat cigars while we wonder why we buy these technicalogical nightmares that we should be driving instead sits at dealer shop while we pay the note on it.
That is completely under your control. No one says you have to buy one of these electronic nightmares. Buy an older used vehicle. They are easier and cheaper to repair and if you play it smart and don’t over-buy, you won’t have to finance anything. Pay cash.