General Motors unveiled the all-new 2023 Chevy Colorado and all-new 2023 GMC Canyon last year, pulling the sheets on a long list of updates, changes, and upgrades for the two midsize pickups. Critically, many 2023 Chevy Colorado and 2023 GMC Canyon owners have complained on social media recently about an issue that causes the batteries in their pickups to lose charge. Now, GM Authority has investigated the issue – this is what we found.
Apparently, this new issue affecting the battery in the 2023 Chevy Colorado and 2023 GMC Canyon has only appeared in the past few days, including this past weekend. The root cause of the issue is believed to be a failed software update that leaves the infotainment system hanging, thus draining the battery until it’s dead. Both pickups are equipped with over-the-air software update capabilities.
GM Authority reached out to Chevrolet for an explanation. A GM spokesperson said that General Motors was looking into the issue, but did not provide any further details.
At this point, it’s unclear if this issue affects only some trim levels of the 2023 Chevy Colorado and 2023 GMC Canyon, or all trim levels. It’s also unclear if the vehicle build date is a factor.
One social media user claiming to be a GM tech said that the issue is related to a radio software update failure that leaves the radio locked in recovery mode. This individual suggests going into the system settings, then the update preferences menu, and turning off both the “download updates in the background” and “download updates via Wi-Fi when available” options in order to prevent the radio software update from performing and, if it fails, draining the battery.
The 2023 Chevy Colorado and 2023 GMC Canyon represent the first model years for the latest third-generation of each respective pickup nameplate. Both pickups are also equipped with the GM Global B electronic architecture.