It can be difficult to argue that technology doesn’t make our lives more seamless and connected. However, there are few things more infuriating that tech struggles, with vehicle infotainment systems being high on the list of annoyances. With this in mind, Consumer Reports has compiled a list of instructions on how to reset your GM infotainment system.
According to a report from CR, the automotive publication reached out to automakers for instructions on how to reset frozen infotainment systems. Afterwards, CR tested these procedures for confirmation.
It’s worth noting that not every vehicle sold by every automaker is covered in this report.
In total, GM provided instructions on four systems, which includes:
- Mylink/Intellilink (2014-2016)
- Press and hold the home and fast-forward buttons for at least 10 seconds.
- GM Infotainment (2017-2019)
- Press the Onstar call button, and immediately hang up.
- GM Infotainment without built-in Google (2019-2023)
- Turn the vehicle off, and then turn it back on.
- GM Infotainment with built-in Google (2022+ full-size trucks and SUVs, Cadillac Lyriq, 2023+ midsize trucks)
- While in “Park”, press and hold the phone hangup button on the steering wheel for 10 seconds.
Notably, there are certain circumstances where performing these procedures won’t fix an issue with the infotainment system. If this were to be the case, there are some additional measures that can be taken.
“I have seen a phone stop working after the phone performed a software update,” Consumer Reports’ mechanic and master technician Michael Crossen was quoted as saying. “In these cases, you have to wait for a car software update to be available in order to fix it. [In addition,] make sure you can accurately describe the issue, and take video or a picture when the system is failing, especially if the problem is intermittent.”
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Comments
why having it complicated ? it distract the attention on road
Then, pull over, shove it into park or neutral, then do the steps.
so every time it goes out and you are on a 10 hour trip on the interstate, we would have to pull over to have the sound come back on? That’s ridiculous. I paid a lot for this vehicle and I want everything to work as it should. We shouldn’t have to stop and put into park to have the sound come back on.
I don’t know of any car that can drive 10 hours straight on an interstate without stopping. So at the very least, you would have to stop and get gas at least twice in that 10-hour period.
Why is reuters news on my system all of a sudden? How friggin irritating is that?
Mine does the same. Any cures out there?
I feel the same! Way too much money to put up with a computer issue.
No sound from the radio drives me nuts. I am disappointed in the entertainment system.
It only works when you’re in park.
Having the same problem with my Chevrolet 1500 infotainment system.
I feel the same! Way too much money to put up with a computer issue.
No sound from the radio drives me nuts. I am disappointed in the entertainment system.
I had a control lock up when the car would not shut off in my 2022 Bolt. The solution was to take out key remote away far enough to disengaged the car sensor. Then the car control disengaged and was able shut it off.
So what about when you do the latest update and your entire dash cluster doesn’t work and remains blank? Dealership special updates? The technology on these trucks is a joke and shouldn’t be this complicated.
Mine did the same thing. I would love to hear any updates / fixes anyone has for this issue.
Mine has sound but screen only updates approximately every 3 minutes.
I agree totally. I bought a 2023 AT4 DURAMAX 3.0. It only has 6667 km. A couple days ago the radio screen YPDATE NOW. So I hit the button of the truck did a few things n came back. My gmc app on my phone said DIDNOT UPDATE PROPERLY. I started up my trk n the instrument cluster with all my gauges the screen was black. No controls on steering wheel worked either. It went to the dealer. The system won’t let them reprogram. They r puzzled. They r ordering me a new cluster n none can b found anywhere. Not IMPRESSED AT ALL.🤬🤬
The cluster will program…there are 2 types, programming and graphics programming. Both need to be done. When doing the graphics programming it looks like the program freezes but it is still running in the background. It takes about 40 minutes. Techs think that it gets stuck in a loop and abort the process.
40 minutes!? That is ridiculous. I’m never updating mine. Now if I can figure out where the onstar box is, it’s getting wrapped up in a faraday cage.
Mine did the same.
Francis, I have the same exact issue with my ’23 1500 3.0. The local dealer ordered a new display but doesn’t know if that’ll fix it. GMC customer service is involved and tells me there’s no ETA for a replacement display. Any new updates on your situation?
Is there a way to reset the cruise control on a 2021 trailblazer?
And how about the TPMS? Why they can’t include the “relearn function” for resetting after tire rotation, etc. in the vehicle software is totally baffling. I much prefer my Honda system to GM. I don’t need a display of inaccurate pressure readings when I can check them for myself with a good gauge.
GM had it for years, but seems to many people were to dumb to read the manual. It worked fine if you follow the directions. Now the best way is to simply put it into learn mode and use a relearn tool. They aren’t expensive to buy and once you have it you have it.
Ok, ill give it a try. I’ve been having to pull the fuse and put it back in, located on the passenger side of the truck. I’m done with GM. I have a 2015 Sierra, transmission failure at 137,000 , AC condenser failure at 73,000 , 3 sets of rotors. My wife’s2013 Genesis coupe has had zero issues with just over 110,000 miles
My 2021 2500 hd tpms is very accurate!
how about the CUE system? is it the same as the GM infotainment system? I have a 2018 Cadillac CTS?
2022 Silverado lTZ radio radio goes off then back on no fix but there is a service bulletin very annoying to say the least
How about the front turn light that quits working then the next day works fine with 4000 miles on it . Build a truck without gadgets that cost an arm and a leg to fix
My touch screen doesn’t work in the middle only closer to the edge on my 2015 Chevrolet Silverado crew cab with the intellilink/my link so I can’t finish setting the time and date, any fixes for that
You need to replace the screen itself
Do you know that part number?
I have a 2024 buick encore gx that says “theft locked” on infotainment screen, and I can’t get it to go away. I only had it for 3 days when it happened. Dealership is waiting for a replacement part, but I want to fix it now if I can, this part has been ordered over a month ago!
Same thing for my 2022 Hummer EV. Been to the dealership 3 times. I see there are some modules you can purchase online that claim to remove the theft locked. It should not be this difficult to remove for owners with 2 keys, or a simple procedure at the dealership….
I have a 2016 Colorado LT with the 3.6l motor and this method for resetting does not work on my truck. The electronics on this vehicle are an absolute Nightmare. I had a new ECM installed at 50,00 miles after several weeks of being at the dealership due to going into limp mode several times prior to this always in the morning on my way to work. Have ya ever driven 18 miles at 20 miles an hour?
GRRR
Having trouble with a 2023 Suburban with my USB drives. I have used these same USB’s in several of my other cars and they work perfectly. Now, in this new vehicle, costing $78000, cant get a USB to work/play music properly. Indexing is sometimes,
playing albums is impossible, and when using the artist plan by name, it keeps circulating forever and then start with some song out of nowhere. Pushing a forward button, makes the situation worse. What is Chevrolet and GM doing? Worthless piece of crap. Buy another brand of SUV!
Used the same USB In 2 Avalanches and 2 Silverados.My 2022 Silverado will not read windows format (wma). I had to convert all my music to MP3. Now it works. I think GM prefers Google over Microsoft now.
I purchased a new GMC Canyon Denali 09/15/23. Haven’t even owned the vehicle a month yet. Infotainment screen is a nightmare. 1st week, black screen, frozen app screen, flickering screen along with instrument cluster going from bright to dim and back several times. Tried reset procedures, didn’t work. Only after stopping and locking vehicle up for several hours did the system reset itself.
After 1st week, no problems encountered. (1) update OTA was installed successfully. Took vehicle to dealer for full diagnostic check. Dealer did a manual update (different than OTA?). Dealer advised me not to accept anymore OTA updates (for now) due to onboard computer could get fried. Any updates should be done by dealership until further notice.
Everything seemed ok until this morning. While driving on freeway at 2:30am, Infotainment screen started flickering again. until screen again went black and also shut down my headlights (big safety issue). After stopping, I tried resetting. Took (3) times and system came back up. Now wondering when will this happen again. I could get stuck with the biggest lemon I have ever invested in. How many thousands or more is this issue affecting. Both years past and present – ‘”Too many!”.
I am having same issues and the dealer is telling me that GM’s fix is to provide the customer reset instructions to keep in vehicle so that the system can be reset every time this occurs.. This is very much unacceptable.
I’m still waiting on my part to fix the “theft locked” infotainment system in my 2024 Buick Encore. The dealership says that the part had to come “straight off the assembly line.” They then proceeded to tell me that there’s a strike going on, so it might take a while. I wish they’d take the part out of another car on the lot and stick it in mine, it’s not even 2024 yet, and my new car is already screwing up?! Can’t wait for another few years or so, I just about want to trade it in already. I can’t listen to music, answer calls, or check the damn TIME! I’ve been packing a Bluetooth speaker around like an ass clown, just so I can have something to listen to- driving in silence gives me serious anxiety.
Same with my hummer. The infotainment controls everything. Settings on the truck for everything in the truck.
We are just starting a 14 hour drive home to my sick Mother with “Audio Off” and NO INFO , radio , Music , calls , etc in a new Envoy , Not Happy .
My 2024 Traverse Infotainment system occasionally stops working. It usually happens when an audio is interrupted by a phone call ending, or a GPS instruction has just finished. Turning car off then back on usually gets it back. But I have found that the issue with mine shows that the radio has changed from USB to Chevrolet. Changing the source back to USB gets my tunes back. Not a cure, but I don’t have to pull over and turn vehicle off and back on. Just sounded like a similar issue.
I have a 2014 Chevy Silverado lt crewcab.
On the touchscreen there is a gps compass,
When I touch the compass for the gps, only
The compass comes up..🤷🏻♂️ where my gps?
2023 Tahoe Z71. Car is six months old. Google Maps freezes after a few hours of driving. Message on display reads “Searching for GPS”. Hardware is apparently not an issue because My Chevrolet app can find the car’s exact location immediately. Used the Park and Press Phone Hangup button for ten seconds method. System reboots and Navigation returns within a few seconds. Don’t like it but much better than having the dealer tear into it. I do believe this is most likely a Google Maps communications software or firmware issue. Maybe they’ll fix it someday? This is the only issue with this car.
But the idiots at GM install a motor stop you have to override every time you start it. Idiots.
I have a 2024 1500 Sierra and it is not equipped with the “phone hangup button”. Is there a way to reboot the screen in vehicles without this button?
well I just spent next to $1500 for a used radio, screen speech processor or something for a 2017 buick regal sports touring, and still have two bad usb connectors in center consol, car only has 80,000 miles on it.
My 2022 Silverado 2500HD with just 5500 miles, the remotes are completely dead after shutting off and leaving the vehicle for 30 minutes or more. The remote starts working normally if I press the lock/unlock button the door handle. Same with both remotes. Remotes work fine when leaving the vehicle. Just started doing this.
Prior to this, the dealer had the truck for three weeks, the radio volume bar on the DIC would not disappear and it would freeze all the other information. The dealer said he could not duplicate and that problem seems to stopped. The truck is possessed.
2023 Traverse park assist doesn’t work dash notes park assist blocked. I didn’t know what it even was or how it worked. Dealer (last time he is selling me a vehicle) said a bumper sensor was scratched (says my fault) charged over $150 for troubleshooting. Park assist works in extreme cold weather, always blocked when temp is comfortable.