Here’s How To Reboot Your GM Vehicle’s Infotainment System
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It can be difficult to argue that technology doesn’t make our lives more seamless and connected. However, there are few things more infuriating that tech struggles, with vehicle infotainment systems being high on the list of annoyances. With this in mind, Consumer Reports has compiled a list of instructions on how to reset your GM infotainment system.
According to a report from CR, the automotive publication reached out to automakers for instructions on how to reset frozen infotainment systems. Afterwards, CR tested these procedures for confirmation.
It’s worth noting that not every vehicle sold by every automaker is covered in this report.
In total, GM provided instructions on four systems, which includes:
- Mylink/Intellilink (2014-2016)
- Press and hold the home and fast-forward buttons for at least 10 seconds.
- GM Infotainment (2017-2019)
- Press the Onstar call button, and immediately hang up.
- GM Infotainment without built-in Google (2019-2023)
- Turn the vehicle off, and then turn it back on.
- GM Infotainment with built-in Google (2022+ full-size trucks and SUVs, Cadillac Lyriq, 2023+ midsize trucks)
- While in “Park”, press and hold the phone hangup button on the steering wheel for 10 seconds.
Notably, there are certain circumstances where performing these procedures won’t fix an issue with the infotainment system. If this were to be the case, there are some additional measures that can be taken.
“I have seen a phone stop working after the phone performed a software update,” Consumer Reports’ mechanic and master technician Michael Crossen was quoted as saying. “In these cases, you have to wait for a car software update to be available in order to fix it. [In addition,] make sure you can accurately describe the issue, and take video or a picture when the system is failing, especially if the problem is intermittent.”
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why having it complicated ? it distract the attention on road
Then, pull over, shove it into park or neutral, then do the steps.
It only works when you’re in park.
Having the same problem with my Chevrolet 1500 infotainment system.
I had a control lock up when the car would not shut off in my 2022 Bolt. The solution was to take out key remote away far enough to disengaged the car sensor. Then the car control disengaged and was able shut it off.
So what about when you do the latest update and your entire dash cluster doesn’t work and remains blank? Dealership special updates? The technology on these trucks is a joke and shouldn’t be this complicated.
Mine did the same thing. I would love to hear any updates / fixes anyone has for this issue.
I agree totally. I bought a 2023 AT4 DURAMAX 3.0. It only has 6667 km. A couple days ago the radio screen YPDATE NOW. So I hit the button of the truck did a few things n came back. My gmc app on my phone said DIDNOT UPDATE PROPERLY. I started up my trk n the instrument cluster with all my gauges the screen was black. No controls on steering wheel worked either. It went to the dealer. The system won’t let them reprogram. They r puzzled. They r ordering me a new cluster n none can b found anywhere. Not IMPRESSED AT ALL.🤬🤬
The cluster will program…there are 2 types, programming and graphics programming. Both need to be done. When doing the graphics programming it looks like the program freezes but it is still running in the background. It takes about 40 minutes. Techs think that it gets stuck in a loop and abort the process.
40 minutes!? That is ridiculous. I’m never updating mine. Now if I can figure out where the onstar box is, it’s getting wrapped up in a faraday cage.
Mine did the same.
Francis, I have the same exact issue with my ’23 1500 3.0. The local dealer ordered a new display but doesn’t know if that’ll fix it. GMC customer service is involved and tells me there’s no ETA for a replacement display. Any new updates on your situation?
Is there a way to reset the cruise control on a 2021 trailblazer?
And how about the TPMS? Why they can’t include the “relearn function” for resetting after tire rotation, etc. in the vehicle software is totally baffling. I much prefer my Honda system to GM. I don’t need a display of inaccurate pressure readings when I can check them for myself with a good gauge.
GM had it for years, but seems to many people were to dumb to read the manual. It worked fine if you follow the directions. Now the best way is to simply put it into learn mode and use a relearn tool. They aren’t expensive to buy and once you have it you have it.
My 2021 2500 hd tpms is very accurate!
how about the CUE system? is it the same as the GM infotainment system? I have a 2018 Cadillac CTS?
2022 Silverado lTZ radio radio goes off then back on no fix but there is a service bulletin very annoying to say the least
How about the front turn light that quits working then the next day works fine with 4000 miles on it . Build a truck without gadgets that cost an arm and a leg to fix
My touch screen doesn’t work in the middle only closer to the edge on my 2015 Chevrolet Silverado crew cab with the intellilink/my link so I can’t finish setting the time and date, any fixes for that
You need to replace the screen itself
I have a 2024 buick encore gx that says “theft locked” on infotainment screen, and I can’t get it to go away. I only had it for 3 days when it happened. Dealership is waiting for a replacement part, but I want to fix it now if I can, this part has been ordered over a month ago!
I have a 2016 Colorado LT with the 3.6l motor and this method for resetting does not work on my truck. The electronics on this vehicle are an absolute Nightmare. I had a new ECM installed at 50,00 miles after several weeks of being at the dealership due to going into limp mode several times prior to this always in the morning on my way to work. Have ya ever driven 18 miles at 20 miles an hour?
GRRR
Having trouble with a 2023 Suburban with my USB drives. I have used these same USB’s in several of my other cars and they work perfectly. Now, in this new vehicle, costing $78000, cant get a USB to work/play music properly. Indexing is sometimes,
playing albums is impossible, and when using the artist plan by name, it keeps circulating forever and then start with some song out of nowhere. Pushing a forward button, makes the situation worse. What is Chevrolet and GM doing? Worthless piece of crap. Buy another brand of SUV!