The General started a new customer satisfaction program supplying two keyfobs to 2022 Chevy Silverado 1500 owners who ordered the two additional keyfobs option (RPO code 5H1) at the time of purchase for a total of four, but did not receive the extra keys.
GM is instructing dealerships to provide the two additional keyfobs to owners of 2022 Chevy Silverado 1500 trucks affected by the condition. This applies to all current owners and not just original purchasers.
The two additional keyfobs (5H1) option for the 2022 Chevy Silverado 1500 was only available for fleet customers to order when the refreshed 2022 model-year pickup was released. The extra keyfobs were an option on the Work Truck (WT), Custom, Custom Trail Boss, and LT trim levels when the new 2022 Chevy Silverado debuted. The item was made unavailable partway through the 2022 calendar year.
The two keyfobs option tagged with RPO code 5H1 returned to availability later in the model year. GM continued to offer the item as an option for the 2023 Chevy Silverado 1500. However, it was only available on the Work Truck (WT), Custom, and Custom Trail Boss trims for the 2023 model year, and not the LT trim level.
The two additional keyfobs option is expected to be available again for fleet customers only on the 2024 Chevy Silverado 1500. The LT trim level will have the option available again, along with the Work Truck (WT), Custom, and Custom Trail Boss trims.
The current customer satisfaction program addresses some units of the refreshed 2022 Chevy Silverado 1500 that arrived mid-model year. It does not apply to the pre-refresh 2022 Chevy Silverado 1500 Limited.
Dealerships only delivered 186 vehicles without the two additional keyfobs, according to GM’s customer satisfaction program. The constraint fell not only on 2022 Chevy Silverado 1500 trucks, but also on 2022 GMC Sierra 1500 units.
The customer satisfaction program is available through June 30th, 2025. While the additional keyfobs are supplied to qualifying Chevy Silverado owners at no extra cost, the customer is charged for programming the keyfob, as is always the case.
GM says dealerships shouldn’t order the keyfobs as shelf stock since only a handful of Chevy Silverado units were affected by the constraint to begin with. Whether or not an individual Chevy Silverado unit is affected can be determined by checking to see if it is marked “Open” on the Investigate History screen in the GM Global Warranty Management system.
- 2022 Chevy Silverado 1500
- 2022 GMC Sierra 1500
Owners of affected 2022 Chevy Silverado 1500 units can contact Chevy directly if they have additional questions or comments about the customer satisfaction program.
Questions can be directed to the Chevrolet customer service telephone line at 1-800-222-1020, referring to GM customer satisfaction program number N232398030.