GM recently announced that it will invest more than $100 million into its Customer Care Aftersales (CCA) Davison Road Processing Center.
Locating in Burton, Michigan, this investment will be spread out over the course of three years, and is intended to modernize warehouse operations through the implementation of numerous enhanced technologies. In addition, these upgrades will focus on increasing workplace safety.
“We are proactively investing in our workforce by reimagining the parts fulfillment environment,” GM global vice president of CCA John Roth was quoted as saying. “These technologies will help to reduce physically demanding work on our employees and minimize ergonomic stressors, while also increasing storage capacity and order fulfillment speed. Our goal is to create the right environment for our team so they may continue ensuring customers receive the right part, at the right place, at the right time and meet this increased demand.”
There are three primary technologies that are scheduled to be implemented in the coming years, including:
- Automated Storage and Retrieval System (ASRS)
- This system will store up to 46,000 pallets of processed parts for rapid shipment to other distribution centers around the country.
- Automated Mini-Load System
- This system has the capacity to store up to 146,000 parts for rapid shipment to other distributions around the country.
- Conveyance, Sortation and Palletization System
- This system will consist of 3.5 miles of total conveyance that will move parts along to various stationary employee workstations.
It’s worth noting that these systems are currently scheduled to begin installation in November 2023, and will be operational by April 2025.
For reference, the Davison Road Processing Center is the main CCA artery for GM Genuine and ACDelco distribution, and currently packages 756,000 parts every day. Opened back in 2019, the current facility replaced a smaller facility, and employs roughly 1,460 workers.