GM has issued a product recall for certain units of the Chevy Traverse crossover due to an issue with the driver’s air bag inflator, which may explode during deployment as the result of a manufacturing defect.
The problem: affected vehicles may be equipped with a driver’s air bag inflator that could explode during deployment.
The hazards: if an airbag explodes during deployment, it could send metal shrapnel into the cabin, which may strike the driver or occupants, resulting in serious injury or possibly even death.
The fix: in order to fix this issue, certified GM technicians are instructed to replace the front-driver airbag module. The remedy components do not contain an inflator that was manufactured during the same time period as the potentially faulty components. The airbag replacement will be performed free of charge for the vehicle owner.
Affected components: front driver’s side airbag module.
Affected vehicles: 2014 through 2017 Chevy Traverse.
Number of affected vehicles: it’s estimated that there are 457,316 units of the 2014 – 2017 Chevy Traverse affected by this recall. Vehicles were produced between March of 2014 and March of 2017. Several other GM crossovers are also affected, including the Buick Enclave and GMC Acadia. Stay tuned for more information regarding the recalls affecting these other models.
Owners should: GM will notify owners of affected vehicles with letters mailed by June 26th, 2023, and instruct owners to make an appointment with their local dealer. Owners who are unsure as to whether or not their vehicle is affected by this recall can visit my.gm.com/recalls and type in their Vehicle Identification Number (VIN) to view any open recalls or other actions that may be active on it. Owners can also reach out directly to Chevrolet or the National Highway Traffic Safety Administration (NHTSA) with any questions or concerns they may have regarding this recall, using the phone numbers and recall numbers provided in the section below.
Contacts:
- GM recall number: N232404980
- Chevrolet Customer Service: 1-800-222-1020
- NHTSA Vehicle Safety Hotline: 1-888-327-4236
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Comments
This time it is a U.S. manufacturer of air bags and they don’t accept the NHTSA recall mandate.
So, is there an actual fix for this problem? When I look at the recall for the Traverse I was looking to buy it says
GM Program # N232404980
Status Incomplete. Remedy not available
I am going to try and call a dealer tomorrow
All Cheverolet dealers in the 50-mile radius of Dayton Ohio say either they do not have the module to replace the defective one or that GM engineers have no solution. What is being done about this situation? It has been 9 months since the problem was identified.
We have been trying to get this rectified since we received this notice. CHEVY HAS NO INVENTORY! I think it is time for me to file a lawsuit for negligence. After a year, you still have no inventory? How is this possible! Someone died!!!!!
Took my car in because it’s part of the recall and says “service airbag” . Our local dealership says there is no remedy and nothing they can do.
I received my recall letter a year ago in May. I have called a few dealerships repeatedly to have this fixed and I’m told GM has not come up with a solution to fix it. Someone passed away from this issue when their air bag went off. It’s worrisome to drive a car around hoping nothing happens so the airbag doesn’t deploy and shoot metal particles at you. When will this be resolved??
Just wanted to add my voice. I’m frustrated as all heck!! Over year and still no planned resolution. I complained to my Buick Service Manager and Buick Customer Assistance . Nothing : “ No additional directives at this tine”. That was the official response that I received. So frustrated and seriously concerned.
We are ready to start to get LOUD about this issue. After a year of having no remedy available NHTSA told me that GM has not submitted any kind of schedule or plan to them for when it may be resolved. NHTSA said manufacturers often provide this but in this case GM has not. In another words, theres no plan…or atleast not one NHTSA would support as acceptable. I also asked General Motors who is manufacturing the repair and they said they have no idea. In another words, again…there is no plan and no urgency. They are okay seeing people killed if it makes them a buck. Customers clearly dont matter to this company. If you want customer service, dont buy GM.