GM has issued a customer satisfaction program for the 2022 Chevy Tahoe and 2022 Chevy Suburban for a retrofit of the heated steering wheel (RPO code KI3) feature. This feature may be non-functional in units of the two nameplates built between December 6th, 2021 and March 27th, 2022 inclusive.
Some 2022 Chevy Tahoe and Suburban vehicles were built without the heated steering wheel they were supposed to be equipped with. GM was unable to install the heated wheel because of a lack of necessary components following the COVID-19 pandemic and microchip shortage, resulting in the constraint.
For both the 2022 Chevy Tahoe and the 2022 Chevy Suburban, the heated steering wheel was normally included and only available with the Luxury Package (RPO code WPL) on the LT, RST and Z71 trim levels. It was equipped as standard on the Premier and High Country trims, but not offered at all on the LS.
Affected units with a missing heated steering wheel were indicated as such with the RPO code 00G on their window sticker.
Several other Chevy vehicles received limited heated steering wheel availability at the same time, including the Chevy Blazer, Chevy Colorado, Chevy Equinox, Chevy Silverado 1500, Chevy Silverado HD, Chevy Trailblazer, and Chevy Traverse.
Some of these will also be eligible for a retrofit, while for other models, the heated steering wheel deletion will not be retrofitted and buyers received a credit or price reduction ranging between $150 and $500.
GM has instructed dealerships to retrofit a functional heated steering wheel to affected 2022 Chevy Tahoe and Suburban units, replacing the non-functional steering wheel installed at the factory during production. The retrofit is carried out at no cost to the Tahoe or Suburban owner and takes approximately 30 minutes.
The retrofit program is in effect until March 31st, 2026.
Dealerships notified purchasers of affected 2022 Chevy Tahoe or Chevy Suburban units at the time of purchase about the non-functional heated steering wheel feature and the future availability of a retrofit.
Owners of affected 2022 Chevy Tahoe or 2022 Chevy Suburban units who have questions or concerns about the retrofit, or want more information, can call the Chevrolet customer service number, referencing the GM customer satisfaction program number below.
Contacts:
- GM Customer Satisfaction Program number: N222371151
- Chevrolet Customer Service: 1-800-333-4223
As a reminder, both the 2022 Chevy Tahoe and 2022 Chevy Suburban are available with three powerplant options, including the naturally aspirated 5.3L V8 L84 gasoline engine, rated at 355 horsepower and 383 pound-feet of torque, the naturally aspirated 6.2L V8 L87 gasoline engine developing 420 horsepower and 460 pound-feet of torque, and finally, the 3.0L I6 LM2 turbodiesel Duramax, producing 277 horsepower and 460 pound-feet of torque.
The Chevy Tahoe and Suburban ride on the GM T1 platform, and both SUVs are produced at the GM Arlington plant in Texas.
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