Here’s What’s Going On With 2023 Colorado, Canyon Shipments: Video
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The 2023 Chevy Colorado and 2023 GMC Canyon introduce brand-new third generations for both nameplates, with the latter dropping cover in August of 2022, and the former dropping cover in July of 2022. Since then, a multitude of customers have placed orders for the new midsize pickup trucks, and are currently awaiting delivery. However, many have been waiting weeks, sometimes months, leading them to ask – what’s going on with 2023 Chevy Colorado and 2023 GMC Canyon shipments?
2023 Chevy Colorado
2023 GMC Canyon
We here at GM Authority have been inundated by hundreds of queries asking that very question.
“My 2023 Colorado was built five weeks ago,” says GM Authority reader Jim B. “Any idea on average delivery to dealer after built?”
“That looks fun and all, but will GM ever ship them?” asks GM Authority reader Nick R. in response to our off-road AT4X video. “Mine’s been built but not shipped for almost seven weeks now.”
“Thousands of 2023 Colorados and Canyons are still sitting at the Wentzville factory, with no explanation why,” states GM Authority reader Bobby B. “A tent has been seen built in the factory, which has previously been used when built vehicles needed to be repaired.”
Clearly, many customers are confused and a bit frustrated. After all, the start of regular production (SORP) began at the GM Wentvzille facility this past January, so what gives?
To find out, we reached out to General Motors directly.
“Production of GM’s midsize pickup trucks is well underway and we are shipping to dealers every day,” says the Director of Chevy Truck Communications, Shad Balch, in an email with GM Authority. “During launch, it is a common practice for us to temporarily build and hold vehicles to ensure quality before shipping to dealers. We know our customers are excited to get their new trucks. We are working to deliver them as quickly as possible.”
Unfortunately, existing GM processes and systems don’t quite cut it when it comes to communicating important information (like estimated vehicle delivery time) to customers. In fact, we think that GM vehicle tracking has been and continues to be a major problem, and could undergo a serious rethink and overhaul. To that end, even a general window of time when a vehicle will arrive at a dealer would go a long way toward helping customers plan for the purchase.
On the other hand, it’s worth noting that shipping a vehicle is a complex process that’s as resource as it is time intensive. From train cars to semi trucks and trailers, along with qualified personnel to operate all safely and securely, transporting trucks with curb weights in the several thousand pound range is far from the same as transporting smartphones, tablets, or laptops. To that end, GM is competing for these limited resources with other companies, both in and outside of the automotive industry, so some patience is certainly called for.
For the time being, it looks as though customers waiting for their new 2023 Chevy Colorado or 2023 GMC Canyon will have to continue to wait as GM ramps up deliveries. We’ll keep an eye on things to see how they develop, but in the meantime, subscribe to GM Authority for more Chevy Colorado news, GMC Canyon news, Chevy news, GMC news, GM business news, and around-the-clock GM news coverage.
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Gm is not accepting the order I placed for a AT4X back in April. Deal thinks I won’t get it until next year.
I have tried to find a red Colorado Z71 or Canyon Denali without a sunroof with side steps and it is not a possible find. GM in their usual state of confusion and customer ignorance hasn’t a clue what they could sell if they forgot about their stupid EVs and built what the public actually wanted. If you don’t want a black of white truck you are out of luck.
I have one without sun roof, side steps, medal gray that I will sell for $65,000. It has 3K miles.
I started a search back in April for a Glacial Blue Metallic 4X4 LT and the closest one “In Transit” was being shipped to at an out-of-state dealership 1-1/2 hours away. Fortunately, I was able to network with an exceptional sales person who basically put my name on this truck and provided shipping updates on a regular basis. I was beginning to think that this 2023 would become a 2024 by the time I’d see it. Much to my delight, I was notified last week that it was on it’s way to Oregon, arrived at the dealership this Monday and I drove it home Thursday. It would have been great to have had it a few months ago, but I’m feeling it was worth the wait.
Agree GM has failed totally with the delivery and information area, this is a total win for Toyota. My Canyon was ordered in January it was built in March and still a no show and listed as “ in transit” So disappointing. I also am considering canceling my order and ordering a new 24 I-max Tocoma
I ordered my AT4 in December and it was built on Feb 6th. Mine does not even show up as “In Transit” and the dealer can only confirm it was built. I have been ordering and buying GMC trucks for 40 years but my loyalty is waning quickly.
I am so frustrated that I looked at the new Toyota but they are not even giving a date for the new truck. It appears that the small truck market is exploding and the big four are not prepared for it.
Like everyone else who ordered a 2023 Colorado/Canyon built in Wentzville, Mo. I was frustrated even before I heard about the hale storm that damaged over 5000 trucks there. I got my deposit back and looked around Austin and found a Trail Boss
that had more options that what I had originally ordered and bought it on the spot. The GM Midsize build plan is the Bud Light of truck sales.
I am one of the lucky people who got the truck they ordered. I ordered in early February and got it May 16. Dealer said they didn’t know it was coming, just arrived on a truck by itself. 2 issues so far, onstar lost connection for several days meaning no navigation. I called them and we couldn’t resolve the issue at that time but it worked the next day. Second issue was a dead battery, 3.8 volts a day after driving. Dealership couldn’t find any problems and pretty much blamed me for the problem. I wanted a new battery but they said no. Please post if anyone else has any of these issues.
Same scenario with battery. Looks like there a bug with their latest software update (see the GM authority article).
Battery was dead. Dealer came to pick up the truck on Saturday (I am away for a week) and are sorting it with GMC now.
Looks like the update keeps the infotainment system in a constant on state even with car system down. Send the dealer the article…it wasn’t you.
did they replace the battery?
If the Batt got to 3.8 volts it is junk and must be replaced. Tell you want a new Batt or a new truck their choice
thanks for the replies, where can I find the article?
I found the article
Dealer has agreed to replace battery although GMC did not. They also said another person’s canyon had to be towed in due to dead battery.
I took truck to dealer for new battery, they insisted on updating firmware. Connection to GM server could not be completed and caused display to go out. They are working with GMC techs but I had to leave truck with them. I wonder if draining battery caused connection problem or if truck chip isn’t ready for general use.
Interesting. I haven’t checked the On-Star as I haven’t needed nav, but cannot get Bluetooth to recognize my phone after no problems for the first 15 or 16 days! Have appointment with local dealer Wednesday. Thinks it may be a software issue… will keep you updated.
I have to wonder how GM can stay in business being so bad in delivering trucks to the dealership and not being transparent of why nobody’s orders are being filled
Other companies don’t have this problem. We may be seeing the beginning of the end of GMC, time will tell.
I was away this week. They delivered my truck as soon as I landed yesterday.
They updated the firmware and replaced battery.
Bugs happen. Frustrating, of course. But it’s the nature of the beast. They aren’t writing code for the space station or commercial aircraft. It’s to be expected. Every single auto manufacturer face the exact same thing. Ram, Toyota, Ford…everyone I know who has trucks (many friends with vehicles after all) have had some sort of issue be it mechanical or, in this case, software related. We tend to get myopic when it happens to us though.
If they had said ‘can’t replicate it’ then I’d be a bit miffed. But they owned it and fixed the issue expeditiously. I was more dissatisfied with the round about via roadside assistance than the truck to be honest…holy confusion batman.
We will see how it unfolds of course. I really like this truck (bugs withstanding).
The days of old when you could open the hood of your truck to see what was wrong are long gone. Now it is take it to the dealer or call a tow truck. As far as the bugs go, when we switched to a computer-based system they go with the territory. If an issue isn’t a big one, the fix may be years in coming if ever. My Sirius radio works most of the time but occasionally it just says “Loading” and will never come on unless I stop the engine and switch off the system. Same with the loud pop I get with the first use of a turn signal after start-up. The dealer’s suggestion is to turn down the radio volume and then activate the turn signal each time I start the truck. It works but it is so stupid that I can’t believe I just paid $45,000 for this Frankenstein truck.
Dead battery yesterday on my 2023 Canyon AT4. I charged it up from 6.5 volts to 12 and took it to dealer. Second time in 5 months, no confidence in truck. Heads up display doesn’t work sometimes, dealer is clueless.
Of course, the dealers are clueless. They are seeing all of this for the first time too. It will take actual solving of the issues by GM as they appear for them to be able to fix them. I knew this was going to be an issue but figured I could handle it.
This article is from April, toward the beginning of the year. In June we put down the money to order a 2023 Chevy Colorado from a local dealership. We have been patiently waiting but at this time, September 27, 2023, we have only been informed that the vehicle was moved from the manufacturing facility to the railyard and is ready to ship. Actually we were told that two weeks ago. When do we stop waiting, what do we sacrifice (I certainly hope no one says our hard earned money), how to we get the product we ordered.
I understand that shipping a vehicle is no small feet, however we could have driven to MO to pick this up instead of sitting around waiting on answers that just are not sufficient to answer the questions.
Is anyone having problems charging their phones with cordless charger? I have an I phone 15 and it doesn’t work.
Hey everybody just cancel your orders and get your deposits back!! Then see what happens.
Took 6 months to get mine and I am not impressed, only get 9 mpg when towing, phone charger does not work. I will be trading for a 2024 Tacoma I-Max when they come in