Here’s What’s Going On With 2023 Colorado, Canyon Shipments: Video
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The 2023 Chevy Colorado and 2023 GMC Canyon introduce brand-new third generations for both nameplates, with the latter dropping cover in August of 2022, and the former dropping cover in July of 2022. Since then, a multitude of customers have placed orders for the new midsize pickup trucks, and are currently awaiting delivery. However, many have been waiting weeks, sometimes months, leading them to ask – what’s going on with 2023 Chevy Colorado and 2023 GMC Canyon shipments?
2023 Chevy Colorado
2023 GMC Canyon
We here at GM Authority have been inundated by hundreds of queries asking that very question.
“My 2023 Colorado was built five weeks ago,” says GM Authority reader Jim B. “Any idea on average delivery to dealer after built?”
“That looks fun and all, but will GM ever ship them?” asks GM Authority reader Nick R. in response to our off-road AT4X video. “Mine’s been built but not shipped for almost seven weeks now.”
“Thousands of 2023 Colorados and Canyons are still sitting at the Wentzville factory, with no explanation why,” states GM Authority reader Bobby B. “A tent has been seen built in the factory, which has previously been used when built vehicles needed to be repaired.”
Clearly, many customers are confused and a bit frustrated. After all, the start of regular production (SORP) began at the GM Wentvzille facility this past January, so what gives?
To find out, we reached out to General Motors directly.
“Production of GM’s midsize pickup trucks is well underway and we are shipping to dealers every day,” says the Director of Chevy Truck Communications, Shad Balch, in an email with GM Authority. “During launch, it is a common practice for us to temporarily build and hold vehicles to ensure quality before shipping to dealers. We know our customers are excited to get their new trucks. We are working to deliver them as quickly as possible.”
Unfortunately, existing GM processes and systems don’t quite cut it when it comes to communicating important information (like estimated vehicle delivery time) to customers. In fact, we think that GM vehicle tracking has been and continues to be a major problem, and could undergo a serious rethink and overhaul. To that end, even a general window of time when a vehicle will arrive at a dealer would go a long way toward helping customers plan for the purchase.
On the other hand, it’s worth noting that shipping a vehicle is a complex process that’s as resource as it is time intensive. From train cars to semi trucks and trailers, along with qualified personnel to operate all safely and securely, transporting trucks with curb weights in the several thousand pound range is far from the same as transporting smartphones, tablets, or laptops. To that end, GM is competing for these limited resources with other companies, both in and outside of the automotive industry, so some patience is certainly called for.
For the time being, it looks as though customers waiting for their new 2023 Chevy Colorado or 2023 GMC Canyon will have to continue to wait as GM ramps up deliveries. We’ll keep an eye on things to see how they develop, but in the meantime, subscribe to GM Authority for more Chevy Colorado news, GMC Canyon news, Chevy news, GMC news, GM business news, and around-the-clock GM news coverage.
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Article doesn’t actually answer any questions.
Does it not answer ANY questions, or does it not answer YOUR questions?
Clearly GM are shipping the trucks, dispelling notions or rumors that no shipping is taking place.
They are not shipping any 4wd units, so no Denali Canyons. Only 2wd Elevations
This is just a fluff piece to cover for GM. I just read another article saying there are 20,000 Colorados and Canyons setting in Wentzville waiting on chips. They closed the plant for 2 weeks the end of March and will again the end of May because of no chips.
Please pass on the reference that suggests 20,000 units sitting in Wentzvile awaiting chips. GM has said nothing credible to date, so I’m curious for anything that makes sense. The story of 3200 hails damaged units made sense, and so does this.
I sold my Silverado and my C7 when I put a down payment on a already-built Colorado in mid-March. I’m tired of borrowing cars and rather disgusted to think my next new vehicle has been sitting in the weather for 3 months. Thanks.
Yeah, ocnblu, the article doesn’t actually say what’s going on. What is the big tent for? Why couldn’t the shipping channels used for the prior version of the colorado be used for the current one? Why can’t GM communicate any information on individual trucks? Thx to the author for acknowledging our pain. However, the corporate speak from GM is nonsense as I have ordered several vehicles (new models, even) from other companies that allowed tracking at every stage of production and delivery. This will be my first and last GM vehicle, assuming I ever receive it before having to buy something else.
Yeah, I don’t buy the whole shipping issues excuse. If this were a brand new company & shipping out vehicles for the first time ever I would understand taking more time to iron out the kinks. But this is a multi billion dollar company that’s been building & shipping vehicles for decades. They’ve had plenty of time & money to perfect the process. It just doesn’t make any sense.
Thank you to GM Authority, Mr. Lopez and Mr. Luft for looking into and reporting on this. This is great journalism and there isn’t enough of it these days.
I completely agree with Mr. Luft’s position that GM has to get better at keeping order holders informed of the progress and general shipping/delivery timeframe. I’m in a situation where I need to give my current vehicle to a relative by the end of May. My plan was to have my current vehicle and my new Canyon for a couple of months before giving up my current one… but at this point, I’m going to be lucky to even have a ride by then. Here’s to hoping I get it the Canyon AT4 sooner rather than later.
GM had same issue last year. Our 22 Colorado was built 3/31/22 and arrived at dealership 6/25. No one knew what caused the delay
I ordered my 2023 Glacier Blue Metallic Colorado January 17, 10 days before production began with a $1,000 deposit to my dealer. May 18 I finally received the “build #” with the hope that we were getting closer… late June, dealer still had no updates! Went to the beach 4 hours away, saw a GBM Colorado – it had almost everything I “ordered” plus a few other items! BOUGHT IT July 7… they still “owe” me some “supplier delayed” items, but I have my truck! Now, waiting for my local dealer to return my deposit! We’ll see how long that takes plus the the “owed items”. Good luck everyone!!
While I appreciate the reporting, I find it strange that GM haven’t shared more details in their response… like how many they are shipping a day or what the shipment sequence is. It’s almost like they’re hiding something… but who knows?
I certainly enjoy all of the updates and pay particular attention to the 2023 Colorado. Just read Sunday’s update on shipments (or, lack thereof) and see that several buyers know their truck has been built… I ordered mine January 17, production started January 24, so 3 months have passed. HOW do I find out if it’s in production?
Thanks…
Bob
Alex, here’s the problem. I am certainly no expert on production and delivery of motor vehicles. However, this seems to be unprecedented. I do not ever recall a situation where thousands of vehicles are sitting at a production plant without being shipped. No, it is no easy task to do so, but look at other vehicles, whether GM, Ford etc. that seem to have no delivery problems, how is that any different from what is going on with these two trucks?
I don’t agree with you on that- my Silverado was shipped from Mexico to San Francisco and sat there for 6 weeks before it was delivered to San Diego. Lucky for me, it was delivered to me at the end of February at 2.99% interest.
This happened in 2021 and 2022 as well. There were tens of thousands of built trucks sitting in overflow lots waiting for “chips”.
Corporate speak by the GM guy and pointless assumptions by GM Authority guy. What did we learn from the article and video? Nothing concrete for sure. I’d rather them say “we have delivery truck and driver shortages ” or “had a problem with (fill in the blank) during production “. But we got nothing. 2024 Toyota Tacoma not too far away.
Rabble rabble rabble from shallo hal? I learned that they are shipping the trucks and to just be patient.
Since you brought up Tacoma, it first needs to be announced and then it needs to be put into production. The first units probably won’t ship until the very end of this year, and I don’t have much hope that they’ll be able to fill the orders any faster than GM can with the Colorado or Canyon. And something tells me that the the Tacoma as a product will be a let down compared to what GM has to offer.
They are not shipping any 4wd units, so no Denali Canyons. Only 2wd Elevations, so its not a shipping company issue, its a product issue, hence the big tent!
Jorge Jorge….All you know is that they are shipping….tell us WHY they are delayed and WHY thousands are sitting on the factory lot. You don’t know. My point is that GM stands to lose paying customers when they walk away from their orders. And Toyota spanks GM on mid-size truck sales over and over again. If Toyota can deliver a truck by year end (we both are speculating here) it would be worth the wait at this point.
But Hal, is it not also speculation on your part that people will walk away from orders? From everything I have seen, people really want the Colorado and canyon, and they are willing to wait.
Is it not also speculation on your part that something is delayed? It seems the issue is logistics as Alex explained, and shipping these in big numbers is no easy task.
I have a feeling that the new gm models will end up being much better than the new taco. When gm tries, it typically makes much better vehicles than Toyota… and GM really tried with these.
Toyota sells a good amount of Tacos, sure… but with one gen, gm caught up by about 40%. How much longer will it be until gm does another 40% leap? Not long me thinks.
Not only is there a shipping issue and whatever is going on in that tent, but the first round of ZR2s and the AT4Xs were scheduled to start production on 4/10 and they still haven’t built one yet and no reason why. What gives?
Well, I would have to think they’ve got so many damn vehicles sitting on the lot they don’t have room to start a production of another model. What a joke I mean they have had almost a year since they unveiled this thing and it still is going on they still have no idea.
Jorge. It is not speculation that they are delayed. Months from build date and no delivery with tons sitting on the lots is delayed. I know of 2 people that asked for their deposit back. I hope they are better because I ordered a Denali. Been built since early February. Nobody knows where it is. Toyota see the new GM models and will respond accordingly. I hope you are right on the GM models.
What a joke of a video. We already know most of this and we really didn’t get any answers other than gm and the shippers eh, can’t quite seem to get it together.
Got my at4 3 weeks ago. Absolutely love it!!!
This video doesn’t explain much except trucks aren’t the size of smartphones and are more difficult to ship. DUH! He states shipping vehicles, which by the way is a $1,495 destination freight charge, is a big deal. Really? What the heck is he talking about. Car manufacturers have been shipping vehicles for over a hundred years. Pretty sure they know how by now. Or in the case of GM, should know by now.Wake up and smell the coffee Alex. GM blew this rollout,, period. Holding trucks to ensure the quality for their customers? My Colorado must have a ton of “Quality issues” for them to be holding it for 5 weeks after production and still no word on delivery. And, I live 40 miles from the plant. If I didn’t have 4 months invested in waiting, I would get my $!,000 deposit back and wait to see what the ‘24 Ranger and ‘24 Toyota look like. Betting they know how to ship vehicles in a timely fashion. Oh and if you’re listening GM, thanks for being so transparent about this debacle and all the helpful communication to your Colorado/Canyon customers. Sure puts my mind as ease.
I agree. The lack of communication has been unbelievable. I truly am dumbfounded by this and the sad part is when you get with your dealer they’re pissed off they don’t give you any information. You call GM directly they give you no information and they treat you like you’re bothering them I mean holy smokes whatever happened to customer service it’s gone and it’s just not with car dealers. It’s everywhere ever since Covid and no poor service is acceptable because of Covid wow
Went down and got my deposit back 2023 colorado I ordered what a waste of time with GM. What a bunch of pysco babble with delays and shipping.
Let them all get on dealer lots and sit forever now. Gonna by a skateboard now bye bye Gm.
“During launch, it is a common practice for us to temporarily build and hold vehicles to ensure quality before shipping to dealers” holding some makes sense, but holding thousands and thousands? seems like a puff answer from GM. None of this explains the lack of communication to dealers and customers.
Exactly Jim.
The key information lacking in the article is lacking is WHY the delay, which might be something other than typical logistics. If there is a serious quality issue with thousands of trucks, we as customers with orders are entitled to know what that issue is and when it will be resolved. I am 100% sure Chevy knows why the trucks are sitting there, and they refuse to communicate because they don’t want to lose orders. If they have multiple issues with thousands of trucks, I would want to know that too.
I submitted my order on day 1 when the book opened, and my truck was one of the first made. Many months later I am having to rent a truck and I still don’t have a single piece of news from GM. I get that some are shipping, but that is no help to me personally. In the mean time I am having an extended test drive of the competition and this experience has made me angry and very, very unlikely to ever deal with GM again. Best of luck to everyone.
This response is exactly what 98% of those who have ordered a truck are feeling. Well said! I have been a GM guy my whole life, I absolutely love GM…but this is frustrating. I ordered my truck in December. My patience might last 30 more days….but it will be difficult.
The problem is gm has finally realized the transmission is junk. There will be a recall and the 10 spd will be going into all future trucks. I’ll wait for the 10 spd and a long bed.
It seems GM lost one of the only things that make it relevant on the market today: the ability of producing and shipping cars in high volumes. Even when they produce nice engineering machines like the Hummer, the Lyriq and the Colorado…
Thank you for posting this article. Sure, I’m just as anxious as everyone else. And it’s easy to poke holes in anything they say (which is exactly why they don’t say much).
I’m patient. Truck will get here when it gets here. I’d rather they take their time and do it right than screw the pooch rushing it. A bit more information would be useful if course (I can lock in a decent rate but not knowing when it will be here doesn’t allow me to). Time will tell if my patience will pay off.
GM could use a bit of a lesson on PR though. Of all things I see ‘wrong’, that’s the biggest. Logistic delays are normal these days…I get it (I have to move product from the UK to the US…it really is a nightmare so they get some leeway there). Scaling that up to moving 1000’s of trucks is hard…but it’s not hard to keep customers in the loop. Just tell the truth. We aren’t kids 🙂
I’ll be patient though. Can’t control any of their processes after all.
I am one of the fortunate ones. My 2023 Canyon Denali was delivered 4/25/2023. I have less than 100 miles on it, but my initial driving impression is that it is much improved over the second generation trucks, of which I have owned two. For all of those that are frustrated waiting for your truck, it will be worth the wait.
The AT4 I ordered in mid-December was built on 2/6/2023. I have received a couple of emails stating that there is no update. Read on this forum that they could not ship due to lack of EPA certification. Read on another forum that there are quality issues that need to be resolved. I go to the GMC website and see that many Canyons are listed as “In Transit” but mine is not listed under my dealer. I talked to my salesman and he can only confirm that they do not have a ship date. I logon to mygmc and ask the chatbot about my order status. It states that the truck is built but I need to talk to my dealer about shipping status. Patience is a virtue but only to the point that one is not being deliberately deceived.
Do sold orders appear in gm’s inventory page as “in transit”? Or are they “invisible” due to being sold units?
On this and other forums several people have stated that they could see their order on the GMC website listed under their dealer. I am not sure this applies to all orders as it may depend on how the dealer enters it. Good question, I am going to check with the dealer tomorrow.
yeah, it’s still visible regardless of it already being sold or not. We get ton’s of inquires online about pre-sold vehicles that are “in-transit”. They just pop up on the website regardless.
Dear Shad,
Nice corporate BS response. Please get your act together. You’ve never had this problem in the past.
You clearly haven’t been in the new car market for the past 3 years. The shipping industry has huge shortages of truck drivers.
Bill R. When did you order your Denali and what notifications did you get from the factory and/or dealer?
Thank you.
I ordered mine Danali March 15
Only word been built
Dealer doesn’t know what is going on either
But was told about hail on Mother’s Day
Checking on it
May be 2 -3 more weeks