GM Revises OnStar Plans On 2024 Buick And GMC Models15
GM is changing up the OnStar plans and features included with new Buick and GMC models. Going forward, most 2024 model-year Buick and GMC vehicles will now include the 3-year OnStar Remote Access Plan as standard, while the OnStar Premium Plan will be optional, but standard on select Avenir and Denali trim levels.
For those readers who may be unaware, most 2023 model-year Buick and GMC vehicles previously included three years of the OnStar and Connected Services Plan as standard (RPO code R9M). According to GM, the addition of this plan was intended to “enhance [the] customer’s ownership experience,” and included a separate, in-vehicle internet connection to power GM vehicle apps like the smartphone-based remote key fob, Alexa Built-In AI assistant, Spotify, Audiobooks, navigation, and more. The plan also included several OnStar Safety Services, such as Automatic Crash Response, Roadside Assistance, and Stolen Vehicle Assistance.
Now, for the 2024 model year, all Buick and GMC vehicles will instead receive three years of OnStar Remote Access (RPO code PRF) as standard, which is already the case for most 2023-model-year Chevy vehicles. The OnStar Remote Access plan (RPO code PRF) includes features like Remote Key Fob, Vehicle Locate, and Remote Personalization.
That said, the range-topping Buick Avenir and GMC Denali trim levels will continue to feature three years of the OnStar Premium Plan (RPO code R9M), which is the new name for the OnStar and Connected Services Plan (RPO code R9M). In addition, the Cadillac Escalade luxury SUV will also continue to equip the OnStar Premium Plan (previously called the OnStar and Connected Services Plan). As mentioned above, buyers of GM vehicles equipped with the OnStar Remote Access Plan can upgrade to the Premium Plan at extra cost as desired.
As an example, the 2024 Buick Encore GX Preferred and Sport Touring trims will include three years of OnStar Remote Access as standard, while the Buick Encore GX Avenir will include three years of the OnStar Premium Plan. Notably, this is already reflected in pricing information, as published by GM Authority previously.
After the initial three years of service, GM vehicle owners can extend their OnStar coverage plan with a variety of subscription options.
Finally, for fleet and business customers, GM offers the OnStar connected package for all 2024 model-year vehicles. It provides data for fleet managers to help monitor odometer readings, fuel level or state of charge, driver reimbursement reports for at-home charging and diagnostic vehicle trouble codes. This plan will debut on the 2024 Chevy Silverado EV.
Subscribe to GM Authority for more OnStar news, GM technology news, and around-the-clock GM news coverage.
- Sweepstakes Of The Month: Win a 2023 Corvette Z06 Convertible. Details here.
This was bull from the start..Customers that were aware got pissed..im looking at Acadia Denali..i will get Acadia and add packges to it. What about 2023 that show it hidden in sticker?
I hope whom ever thunk up this idea is sweeping floors over in the Pontiac showroom.
Now it’s just built into the price. Enjoy!
Well, this was just a topic in another article’s comments just today. Thanks for clearing this up.
One question however. I could maybe figure this out by going to the Buick site, but does this mean that the base MSRP of the exact trim 2024 will be $1,500 lower than the 2023?
No. The cheaper OnStar plan is still built into the price. Don’t think they are giving up so easily.
Maybe the customer will be paying for the premium service, but receiving the lesser service.
GM will simply raise the price another per cent for 2024- actually, probably 5 or more per cent, so when they give a $10,000. Insensitive, it won’t hurt them as badly.
Very confusing. Is this related to the $1500 On Star added to all GM vehicles for 2023? For some models it was already standard? Meaning you don’t see the $1500 but it was there in the MSRP.
Glad this finally came out for all to understand. A huge crock in the 1st place and many individuals were upset and feeling deceived. There’s also a good article on jalopnik.com which explains things even better.
You have to love, and laff when they make this statement. “According to GM, the addition of this plan was intended to enhance [the] customer’s ownership experience,”. If this was a true statement then On Star should have been included for free NOW THAT WOULD TRULY BE AN ENHANCEMENT OF CUSTOMERS OWNERSHIP EXPERIENCE. I think they realized they pissed off a bunch of customers.
the same bs in canada.
If you offer a good product you do not have to ram it down people’s throats. Car companies should not be allowed to force you to buy crap like Onstar. I do not own a cell phone, what the he-ll I am going to get for my $1500
So when my 2023 CANYON finally gets here, and yes I knew I was getting screwed with this, I will tabulate my “experience” and amortize that”experience”against the $1500 that it cost me, and I’ll just ask for a refund on the portion of the “experience” that I didn’t get… I do wonder if the “experience” was the brain child of the GM marketing manager who’s finally retiring..?
So here’s your chance GM/Buick to get it right and win your customers over. Do the RIGHT thing and refund the $1500 back to purchasers who didn’t want the OnStar package in the first place!
Does this change mean only starting in 2024 models? My question is if I purchase a 2023 GMC Terrain LT off the lot now does GM make you still purchase the Onstar Premium Plan or do they automatically lower the MSRP by $1,500 if I don’t want the 3 year Onstar?
The last time I had onstar it sucked, it got my wife lost out in the country in the night time and had her very upset. Google maps do a much better job for directions and the only thing onstar has going for it is the stolen car tracking and if you don’t report it stolen within an hour it’ll probably be stripped before it’s located.