GM likely intends to use chatbot ChatGPT as a significant convenience technology throughout its vehicle lineup in the near future, Scott Miller, The General’s vice president, said to Reuters in an interview.
GM’s growing partnership with Microsoft, Inc. gives it access to ChatGPT for its own products. The two companies have been working together on driverless vehicle technology since 2021. At that time, Microsoft invested in GM’s autonomous robotaxi service Cruise. Microsoft futher pledged to make its cloud and edge computing platform, Azure, available to the new company and its Cruise Origin robotaxi design.
ChatGPT interacts “in a conversational way” with users, according to OpenAI, the company which created it. The chatbot not only answers questions, but learns from its mistakes and improves its answers over time. The text-based AI generates detailed answers from user prompts and may have wide applications in multiple fields. It was first released in November 2022.
GM VP Scott Miller told Reuters that ChatGPT will be used as GM vehicle technology to answer questions about using vehicle features or look up other information normally found in an owner’s manual. It will also program garage door codes and can work with calendar schedules.
A GM representative added that the automaker’s use of ChatGPT “is not just about one single capability like the evolution of voice commands,” but will help with many “emerging technologies.” The representative did not mention any specific uses beyond those suggested by Miller.
Microsoft began developing a range of vehicle-related technologies in recent years. These include battery performance control systems, driving automation, and infotainment systems among others. It has also made investments in other companies developing similar tech.
Microsoft invested in OpenAI, the company which developed and currently owns the ChatGPT chatbot, in 2019 – in the amount of $1 billion – and 2021. It announced a third round of investments in OpenAI on January 23rd, 2023. While Microsoft did not disclose the amount it plans to invest, some sources claim it will put as much as $10 billion into OpenAI. The total investment will be made over a “multiyear” period.
Microsoft’s investment in OpenAI gives it access to ChatGPT, which it says will be integrated into all its products. GM’s partnership with Microsoft makes ChatGPT available in turn for use in its vehicles.