GM brand Chevrolet took last place in the rankings of J.D. Power 2023 U.S. Electric Vehicle Experience (EVX) Home Charging Study, which measures customer satisfaction with permanently mounted Level 2 home electric vehicle charging stations.
Major market research and consumer intelligence firm J.D. Power published the results of the EVX Home Charging Study on March 16th, 2023, ranking Tesla as delivering the highest customer satisfaction in Level 2 home charging. The study is now in its third year.
The EVX study uses a 1,000-point scale to measure the customer satisfaction index. J.D. Power and its partner PlugShare gathered survey data from December 2022 through February 2023. The survey collected responses from 13,860 respondents.
All participants in the study own an electric vehicle or a plug-in hybrid electric vehicle (PHEV) from the 2017 through 2023 model years. J.D. Power says it used eight factors, including “fairness of retail price; cord length; size of charger; ease of winding/storing cable; cost of charging; charging speed; ease of use; and reliability” to evaluate EV owner satisfaction with home charger providers.
The average score for the study was 740 out of 1,000 points. Tesla scored about 6.8 percent higher than average at 790 points, taking first place. Three other home charger providers scored above average, including GRIZZL-E, Emporia, and ClipperCreek.
Chevy’s 683 points put it at the very bottom of the customer satisfaction rankings. Wallbox, Rivian, Siemens, ChargePoint, JuiceBox, Ford, and Electrify America all fell short of the average also, but still ranked ahead of the Bow Tie among home charger customers.
Chevy ranked low in another recent electric vehicle study by J.D. Power. The J.D. Power 2023 U.S. Electric Vehicle Experience (EVX) Ownership Study ranked the Chevy Bolt EV and Chevy Bolt EUV at 716 points and 711 points respectively, well below the 730 study average.
The EVX Home Charging study investigated EV owner attitudes to Level 1 charging (household current 120-volt plug-in) and Level 2 portable chargers. However, only permanently installed Level 2 chargers qualified a provider for inclusion in the customer satisfaction ranking.
J.D. Power derived several other findings from the study. Overall satisfaction among EV owners with permanent Level 2 chargers is falling sharply. General satisfaction with the chargers dropped 12 points compared to last year’s average score of 752. In the area of cost, satisfaction plunged by 30 points.
Only 51 percent of owners are knowledgeable about utility company programs related to their home chargers, though more knowledge would likely help them save money. 49 percent of owners said they were knowledgeable about these programs last year.
The study also shows customer satisfaction with a home charger increases if the EV owner schedules charge time, lives in the “East South Central” region or certain other regions of the U.S., or if they upgraded from a Level 1 to a Level 2 permanent charger.
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Comments
Another star for Mary.
picking up my little Bolt tomorrow
This is especially hard to understand since Chevrolet actually pays for the home installation of the level two charger
“ Chevrolet will cover standard installation of Level 2 charging outlet for eligible customers who purchase or lease a 2022 or 2023 Bolt EUV or Bolt EV * , helping even more people experience how easy it is to live electric. In collaboration with Qmerit, the offer gives customers access to faster charging right where they want it – at home – and with the new Dual Level Charge Cord standard on the 2022 and 2023 Bolt EUV … a standalone charging station is not required.”
Unless you don’t have a private home.
Brilliant observation…. But since this post Is about “home charging” your comment is not applicable at all to someone’s home charging experience that was surveyed
It’s not hard to understand. They listed the factors involved in the study right in this article.
This implies that the charger you’re given is a piece of crap.
Still waiting for my Bolt EUV to arrive but doesn’t the customer have to buy a charger of their choice and GM pays for the installation? If that is the case then how can Chevrolet be ranked on the hardware involved?
Still waiting for your Bolt to arrive? You mean that now discontinued and soon to be bricked museum piece? You might have missed the memo about the so called “Tesla killer’s” demise. If I were you, I’d cancel your order. This is the result of Mary “leading”.
We had the free 240 volt outlet installed in our vacation home and find the Charging aparatus very difficult to use. It takes a tremendous amount of effort to change out the 120 volt plug to the 240 volt plug. Then removing the plugs from either the 120 volt outlet or the 240 volt outlet is also very difficult. I suspect there are many femaile purchasers that cannot do either task. The Charger goes into the “overheat” condition (Blue to Yellow indicator light) quite often thereby delaying the charging time on the 240 volt charge.
GM engineers need to improve on the ease of use when changing from the 120 volt to 240 volt charge mode.
I have heard complaints about QMERIT,. Not sure what their problem is. Supposedly they are installing 50 amp circuits. So good for up to 40 amp charging long term.
If things are overheating at a measley 32 amps, the first place I would check is that home Depot Leviton receptacle installed, and replace it with a much better, but lower cost Hubbell brand GOOD receptacle.
The fact that attachment plugs are hard to move, to me, is a GOOD thing. No fires for me thank you.
Shouldn’t probably be switching a lot between 240v and 120v anyway. These aren’t really designed for that.
This survey is pointless to include Chevy in. That’s not a wall charger. That’s a travel EVSE that people are wall-mounting. All the other brands there are actual wall chargers, and most (if not all) have connected capabilities. Chevy shouldn’t be in that list.
That said, the travel charger I got with my Bolt EUV is fantastic. High quality, and has 110 and 240 options (the regular Bolt doesn’t include this). I’ve been really satisfied with it. And I give GM a ton of credit for paying for the bulk of my install. That was a huge selling point for me on the Bolt.
I have a ChargePoint HomeFlex, and have had plenty of issues with it (actually, none with the unit, all with the backend with their system having lots of setup and communication issues). But it got me a discount from my utility, so it was a good deal in the end.
A 2000 point scale and the best even Tesla can muster is less than 800?? So begins the problems with EV’s and charging systems. With the recent increases in electric rates and the assurance that they will go even higher, I hope these folks are ready for the sticker shock when they open that electric bill.
Ev charging costs at home are minimal unless you live in California. I spend about $20 per month charging at home and my power company rebates me $10 for charging off peak. Try driving an ICE vehicle 1000 miles a month for $10
My gas can works fine!
is it a Govt. designed gas can that takes forever for the gas to flow, or is it a 1950’s model that works perfectly?
I think there is much confusion here easily solved since GM only sells a few evs…
–
-No help for Hummer owners – it must be assumed they are sufficiently well healed.
– Bolt owners get a 40 ampere supposedly continuous duty receptacle installed, with a generous $1,000 and also the inspection fee covered.
– Lyriq owners supposedly get the same, with up to $1,500 allocated for this..
Here is the confusion: These offers are for a garage receptacle ONLY. BUT the BOLT EUV comes with a 32 ampere charging cord STANDARD, same as for the LYRIQ. Optional on the Bolt EV, where the standard 110 charging cord is what is supplied…
Now if you want anything BEYOND this – such as a 40, 48, 64, or 80 ampere wall box, you have to pay for the whole thing yourself….. Of course you can dicker with QMERIT that – rather than run wiring to a receptacle, just run wiring to the wall box.
But 99% of the people will be satisfied with the 40 amp receptacle and the 32 ampere charging cord that comes with most vehicles…. Nothing else really needs to be done. There are plenty of thermometers in the charging cord assembly to shut it down should anything anywhere near it overheats.
Just picked up my new Bolt EV 2LT. Whoop whoop
This has got to be a joke Tesla on the top for home charging they don’t even give you a charger at all how can you charge a Tesla with no charger unless you purchase one and they’re the leader in home charging give me a break!
I drive a Tesla Model Y and have a Tesla branded charger at home. Absolutely NO issues whatsoever. It just works. I question the 790 score…it should be 1000. I’ve never ever heard of a Tesla owner being displeased with their charging experience whatsoever.
Dave Roberts:
Tesla has greatly improved their act charging wise….. The 40 amp things 10 year old model S’s had were horrid and regularly melted…. Or the attachment plug got so hot that it started fires..
The new 32 amp Models S, X, 3, and Y charging cords (around $220 I think) have the adapter AWAY from the garage receptacle so that it adds no heat of its own…. Plus at 32 amperes, the current is even less…. Of course the car charges more slowly, unless you have a basic Model 3 which only comes with a 32 ampere facility anyway, so there is no need for anything bigger than a 32 amp code.
The Roadster I owned for a while had an optional $2000 70 amp charger wall box and a $1500 charging cord option which was also 40 amperes… But those things had a lifetime of about 6 months and people never used them after the warranty was up. I was told by Tesla I was the first one they knew of that used a 30 amp wall box which was NOT a tesla product to recharge their cars.
But the point is – GM in offering free 220 volt solutions is behind the times….
Tesla – with the roadster – did *NOT* offer any free 220 charging solutions, And now, still does not, but for a while they did..
Besides Tesla, Kia and Hundai do not offer ANYTHING with their EVs for free….. They just assume someone picks up a 110 charging cord from somewhere – if thats all the customer wants, or they will sell them one..
Its rather like buying an Electric Stove in the 1940s to 1950s…. The electric utility by me would at that time ‘convert’ your home to ‘220’ and install the stove for free…
Whereas nowadays, if you want an electric stove , dryer , or central air conditioner – you have to hire the electrician yourself, and, today, there are a precious few homes still around that are only 110.
So GM would be far far ahead to keep up with competitive marketing practices and instead of giving all these freebees that many at this point do not need, instead rather decrease the MSRP of the vehicle.
EUV charging has been fine. Every quote told me I had to upgrade the panel for another $3500 my electrician did it for $1500 didn’t upgrade the panel. Everything works fine I rarely have issues.
Most people would just need a breaker, a wire ran, and an outlet installed.
$3500 would be robbery, but wouldn’t surprise me.
Went to the local home show here and asked a ‘low priced’ electrician what a 200 amp service would cost.
I was told $3,200 for an overhead service and $4,800 for a 65 foot underground service where the customer pays for everything to the underground demarcation point. Larger electrics than this are quite rare but astronomic in price.
So a service upgrade and an electric car receptacle for $3,500 or the receptacle alone for $1,500 if a difficult far flung installation doesn’t seem bad at all to me.
But since this gma survey is about permanently installed wall boxes, I would assume they are talking about 2011-2019 volts and 17-19 Bolt EVs with wall boxes prior to gm offering the free installations.
Anyone else having a problem with Qmerit , their customer service is terrible, I need my hookup in the garage and me and my chevy salesman have getting nowhere
Anyone has a problem with the temperature showing on the screen ? Mine is always off 5 degrees , which is weird
Had Qmerit install a 60 amp breaker for my 50 amp garage charger for my Lyriq. Took about a week to schedule and install. GM paid the first $1500. Top notch electrician and process.
Bought our Chevy Bolt 2LT a month ago. Funnest car I’ve ever driven and very impressed with tech and options, especially for the price. Adaptive cruise and even heated stearing wheel that turns on automatically. These are features you’d expect on a car 3 times the price point! And having no issues with our installed level 2 outlet and charger that did not cost us a dime.