The Chevy Bolt EV recently won the “Segment Model Loyalty Award” for 2022 in the Small Car division of the 27th annual Automotive Loyalty Awards presented by S&P Global Mobility.
The automotive research firm measures loyalty on the basis of existing new vehicle owners subsequently buying another vehicle “of the same make, model or manufacturer.” The 2023 Automotive Loyalty Awards use purchasing data from the calendar period of January 2022 to December 2022, not strictly by model year.
The Chevy Bolt EV won the loyalty award for its division for the second year in a row. It was a segment winner for the 2021 calendar year in the 26th annual Automotive Loyalty Awards last year in February 2022.
Four other Chevrolet models received a 2022 Segment Model Loyalty Award by S&P Global Mobility. These GM nameplates are listed below, along with the division in which they placed first for loyalty.
- Small Utility segment: Chevy Equinox
- Full-Size Utility segment: Chevy Tahoe
- Heavy-Duty Pickup segment: Chevy Silverado 2500 and 3500
- Luxury Sports Car segment: Chevy Corvette
The Chevy Bolt EV maintained customer loyalty despite a very challenging market landscape. The Awards press release notes loyalty levels have been dropping for three consecutive years. Low automotive sector inventory has cut sharply into customer retention over time as auto buyers have been forced to “shop around” between manufacturers to find an available vehicle matching their needs and budget.
In addition to multiple category wins from its Chevrolet brand, GM itself won the 2022 “Overall Loyalty to Manufacturer” award for the eighth year in a row. The General won the same award 19 times over the 27 years of the award’s existence, making it the annual customer loyalty winner more than 70 percent of the time.
The high loyalty levels propelling the Chevy Bolt EV to first place in its segment is even more notable in light of the model’s 2021 battery recall, associated stop-sale, and production stoppage that resulted when several Bolts caught fire.
As a reminder, the 2023 Chevy Bolt EV is equipped with a 65 kWh battery pack, which supplies energy to the front-mounted electric motor. Total output is rated at 200 horsepower and 266 pound-feet of torque, while under the skin, the Bolt rides on the GM BEV2 platform.
Production of the 2023 Chevy Bolt EV takes place at the GM Lake Orion plant in Michigan.
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Comments
It’s funny and eye-opening when you’re totally not into something, but there’s a whole world of others who might find golf appealing. FOOOORE!!!
It never ceases to amaze how you can be so well thought of in some respects and win awards for your product, and then turn the page or go to another site and the same product has a much lower rating. This is just crazy, I’ve seen reports, on this website of the Chevy Bolt literally being a POS that used to catch fire inexplicably and was told by Chevy to keep your Bolt parked outside and away from the garage or house, lest you lose everything when (and if) it were to catch fire, and because of it’s unsafe pretentions (which were taken care of with the newer Bolts batteries), but the damage to it’s reputations already out there for all potential buyers to review) and now, we see the Bolt as winning customer loyalty awards (?) , so what gives!
This is frustrating, I guess if you build a product that is at first a “non winner” and almost a dismal failure, you have to keep looking for someone who’ll give you an award for “something” that you can eventually brag about to future potential customers. So while I can read about how this product is mediocre at best, on this same site I can also read how this same product is an exceptional product! Oh well, ain’t nothing like show business folks! Get ’em while their hot! Sheesh.
GM put brand new batteries in every old Bolt for free. I think they’ve paid their dues. These are fine cars at incredible prices. I love mine.
GM has not put new batteries in “every old Bolt sold”. I believe they still have 100,000 or so Bolts that have not gotten new batteries, and I am the owner of one of them.
I have no idea how GM is figuring out who is getting their replacement battery, it was rumored that the oldest vehicles would be first. I’ve got a 2020 Bolt that I purchased in January of 21 and ( without me ever calling the dealer asking where my replacement was) my battery was replaced just before last Xmas.
Have you talked to your dealer?
J D Power be damned…it would seem.
For those reading these op/ed pieces considering buying an EV (for what ever reason), remember that most of them are just that; opinions and editorials, written generally by those with an ax to grind or financial skin in the game. Simply take note of the mountains of cash being invested by the transportation industry in research, development, production and marketing in the EV revolution. It’s considerable.People driving the industry are highly educated, well trained, smarter and experienced in their domain, more so than the sum of the intellectuals (including me) commenting on this article. Bottom line: analyze your transportation needs, do your own research on the subject then then drive an EV. Better yet, rent or borrow one. Happy motoring!
just cant tell you how impressed I am with my new Bolt Ev 2LT, picked it up friday, I know its rated at 259 mile range, but im blowing past that, right at 300