Chevy Bolt EV, Bolt EUV Rank Low In J.D. Power 2023 U.S. EV Experience Ownership Study
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The Chevy Bolt EV and Chevy Bolt EUV ranked significantly below the segment average in the J.D. Power 2023 U.S. Electric Vehicle Experience (EVX) Ownership Study.
J.D. Power, a leading market research and consumer intelligence firm, which covers the automotive sector among several other significant markets, published the study’s results on February 28th, 2023. The study uses data collected from August to December 2022.
The EVX study measures the satisfaction of EV owners with their electric vehicle during their first year of owning a particular model. It uses information gathered from 7,073 respondents collected both by J.D. Power and by EV research firm PlugShare to assign points based on customer satisfaction out of a theoretical maximum total of 1,000 points. Higher scores indicate higher average satisfaction with a specific model.
10 different factors contribute to the final score of the EVX study. These include “accuracy of stated battery range; availability of public charging stations; battery range; cost of ownership; driving enjoyment; ease of charging at home; interior and exterior styling; safety and technology features; service experience; and vehicle quality and reliability” according to the press release.
The Mini Cooper SE produced by BMW was the top model in the Mass Market Battery Electric Vehicle segment, scoring 782 out of 1,000 points. This put it solidly ahead of the 730-point segment average. The Chevy Bolt EV scored 716 points and the Chevy Bolt EUV registered 711 points, behind every other model in the EVX study except the Nissan Leaf, which garnered just 698 points.
The performance of the Chevy Bolt EV and Chevy Bolt EUV in the EVX study almost certainly results from the 2021 recall of at least 140,000 individual vehicles prompted by defective batteries. A lawsuit was filed in December 2021 against GM and its South Korean battery manufacturing partner LG Energy Solution alleging reduced resale value for affected Bolts, along with loss of usefulness because of fire risk. A similar class-action lawsuit followed in April 2022 in Canada.
Following the recall, GM started issuing Chevrolet Certified Battery Update window clings to Chevy Bolt EV and EUV owners to prove their vehicle had received the necessary updated software or replacement battery. GM began sending the clings in January 2022. Each cling includes a QR code enabling electronic verification by garages, dealerships, and other interested parties.
GM had replaced over 27,000 Chevy Bolt EV and EUV batteries by May 2022. Most of the replacements were carried out on Bolts from the 2017 through 2019 model years, with less than a thousand batteries replaced in 2020 and later model years, including 2022 Chevy Bolt EVs and 2022 Chevy Bolt EUVs.
After a halt caused by the huge recall, GM production of the Chevy Bolt EV and EUV restarted in April 2022, with manufacture taking place at the GM Lake Orion plant in Michigan. Production of the 2023 Chevy Bolt EV and the 2023 Chevy Bolt EUV was pushed back somewhat, but finally started on Tuesday, July 26th, 2022.
More recently, a recall was issued in December 2022 for 2017 through 2023 model year Chevy Bolt EVs for potential fires following a crash, caused by gases emitted by front seat belt pretensioners. The Chevy Bolt EUV is not affected. The recall affects at least 111,242 Chevy Bolt EVs from the U.S. and 19,898 from Canada. Regardless, GM plans to produce 70,000 units of the Bolt EV and Bolt EUV in 2023.
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Outwardly, it is a friendly little dork of a car. But evil lurks in a place where its heart would be. I love our earth, but would never buy EV.
Wondering why you are here then. Love our Bolt. One of the best vehicles we have ever owned. Nothing to do with saving the earth, its a fun car and I have no gas bill. Electric bill is a pittance compared to gas
So you disagree with this (and other) surveys and other data compiled? I suppose there are always a few lucky ones who cannot see the downsides.
Not just him, this study is BS. Bolt owners are loyal, https://gmauthority.com/blog/2023/03/chevy-bolt-ev-wins-2022-automotive-loyalty-award/amp/
Another one of the few lucky ones here. Love our Bolt and our Tesla Model Y. Power them off our solar panels, drive locally for free. Feels great driving a vehicle powered by the sun.
It’s interesting the contradictory surveys in just this addition of GMAthority. Further down the page today is an article about how the Bolt won the loyalty award. Something is wrong here, right?
Anyhow, I’ll never own another ICE vehicle
We love our Bolts too. The recall wasn’t fun, but the cars themselves have been solid.
Some people hate change; they either want to live in the past or believe someone without question that tells them what to think.
You can show them studies, recycling projects, the damage carbon emissions cause, and you will not sway them. It’s pointless to try.
I live by a mantra of “You cannot stop the march of progress”. You can slow it, temporarily revert it, but it will not stop. And the people that resist change will slowly be left behind, forgotten, and ridiculed by history.
Proponents of horse and buggies, radio, land lines, fax machines, pay phones, records, VHS, DVD… They existed in a snapshot in time until they were forgotten. ICE cars will disappear; oil is finite. It’s not a question of if but when. You can argue that current battery technologies are a stepping stone, but new ones will be developed and the march will continue.
Musk is a hardcore fascist.
The only downside of owning a Tesla is feeding the warped mind of Elon Musk and his bank account. The guy’s brilliant but he’s a Dick…
We don’t want people like you buying one. If you did you would have to lie to your conservative friends and tell them you hated it even though you loved it.
I repeat: I am a hardcore CONSERVATIVE and a 2023 Bolt EUV Premier is sitting in my garage.
Post a picture or Mr Stapleton won’t believe it.
Haha ocnblu, it’s not as bad as all that.
My 2022 Bolt EUV, a bigger Bolt has been essentially trouble free. They had to tighten one or two screws in the engine-motor compartment and adjust a radiator venician blind in front of the radiator and condenser, and there is a slight bit of air noise, but otherwise, the car which is built down to a price, is a great value for what u get.
Why would you never buy an EV? I’d love to own one. Unfortunately I’m not able to charge at home and the public charging situation is a joke. Otherwise I’d have one. Although it definitely wouldn’t be a Bolt or a Tesla.
My Bolt EUV has been the best vehicle I’ve ever owned! While the gas and diesel crowd love to bad mouth EVs, my “fuel” costs me pennies at a stabile cost. In a year of ownership, no repair or maintenance bills. I will never return to gas guzzlers!
In my locality, electricity bill has jumper 40% year over year, people are up in arms over it, and I only seeing it getting worse. We’re not even participating in the EV scam, yet we pay for it, indirectly, through higher power bills and welfare with tax credits, among other things.
That’s total garbage. EV’s have ZERO to do with power price increases.
Not sure where you live but in the western USA we can blame Texas for our rising energy bills. When their independent grid froze their citizen to death a few years back they blew up the market pricing paying hundreds of times the normal price which pushed prices higher across the nation. Most utilities are regulated and they need to negotiate price increases with the local utility board which takes time. Our electric company just sent us a letter detailing how the recent increase in prices was to make up for losses incurred during the Texas crisis. This combined with the war in Ukraine are driving global prices.
P.s. EVs aren’t a scam. They are the future and you will own one unless you’re in your 70’s and stubborn as a mule. Oil and Gas are the scam and you too can escape their clutches. Buy and EV today
There won’t be enough slave labor or Lithium available to mine or electricity to go around in the near future for everybody to own a pure electric so that is total garbage and a pipe dream. There will still be ICE, hybrids, hydrogen and other forms of propulsion because anybody with half a brain wouldn’t put all their eggs in one basket when it comes to energy.
Joe,
Won’t be enough lithium? Which orifice are you pulling that our of. Heck, LFP batteries cut lithium needs by nearly 1/2. The mines are opening world wide as we speak and major manufacturers have already locked in supplies for the rest of the decade. Battery technology is changing so fast I honestly believe that my next EV will have a completely different battery chemistry from what I’m driving today. Maybe even solid state iron based.
I think you’re probably right there there will and should be multiple forms of energy but I hope that gasoline and diesel aren’t int he mix for anything that does not absolutely require it. Hydrogen is going to be needed for aviation…. There is no way around that with anything on the horizon today. Green hydrogen would be a great source but it has to be hydrogen made from water with renewable energy used to split the molecules or it’s actually a step in the wrong direction. Hydrogen made from natural gas using natural gas as the energy source for the conversion is more polluting than just burning the natural gas right out of the ground and we already have the infrastructure for natural gas, none of which is usable for Hydrogen as it is many times more corrosive and cannot be safely transported in the natural gas infrastructure currently in place.
I think you’re late for a trump rally.
Because you made it political. People want great cars and GM is making them and they are electric.
Yep you pay for it just like everyone else pays for oil drilling write offs so you can have gas at $3 when it should be $5 if ya consider inflation since 70s or simply look at what OTHER COUNTRIES pay for gas! So fair is fair I say but how easily we forget those benefits not to mention all the military moneys spent in the ME to keep those water ways open then and now.
So, not much difference from top to bottom? A 10% spread. My Bolt is the best car I’ve ever had. Inexpensive to purchase and run.
JD Power needs to move past the battery recall. The Bolt EUV is a wonderful car. I love mine, 6000 miles on it since October.
And once again a good conversation on this site devolves into troll driveling.
Need to know more about the survey to come to any decision about the Bolt. I would suspect a lot of the displeasure comes from people who “just fall for the lefts BS” on EV’s. Do some real research and anyone with half a brain would know there are lots “dreams” around EV’s!
It’s not dreams, it’s reality. I live in a rural part of the country. We have 3 EVs…. No conventional vehicles since we Sold our Toyota Tundra last fall. Bolt, Model Y and an older Model S. We go everywhere and anywhere we want to go in our EVs. Long distance road trips are no issue even in winter if you plan accordingly. And I’ll smoke any conventional vehicle that cares to make a run at me with my Teslas. Buried a BMW yesterday light to light in my 30k Bolt as well. EVs are superior in every way when it comes to performance. Range can be an issue but for those of us who understand math it’s not a problem.
FWIW, this isn’t a left or right thing. It’s a preference thing. Want a conventional vehicle, fine…. But please try to educate yourself about EVs before you display your lack of knowledge for everyone to see.
Jack, good to see some actual common sense in the political weeds these idiots love to wander into. No regrets going all in with EVs for me, especially with solar panels.
90% of any buyer that I have encountered does not care about 0-60 performance. This isn’t the 80’s anymore when the average car went from 0-60 in 14-16 seconds. Most anything today has more than enough power for the average consumer so the argument that some such EV will smoke a certain ICE car falls on deaf ears.
Jack I have two battery electrics and one Volt
. Suits me just fine. I keep the gas option on one vehicle since I have no clue what the Great Brains are going to do and it is great for long trips.
My wife and I love our 2020 Bolt. We fight over it in the winter because it is nice to start up in the garage with the door down and having it warm and ready to go. I have a large truck which we need at this time but for day to day driving I would prefer to use the Bolt for going to work and running errands. If you are a two car family, making one ev is not a big jump. I love the one peddle driving, how quiet it is, the torque and not feeling the transmission when you press it to the floor.
Owners think so little of the BoltEV and Bolt EUV that they buy it again and it wins the Automotive Loyalty Award, https://gmauthority.com/blog/2023/03/chevy-bolt-ev-wins-2022-automotive-loyalty-award/amp/
That’s a shame that the 2023 Bolt models have poor reliability marks. I have a 2017 Bolt which was a roll of the dice, given it was the Bolt’s first year. My Bolt has been ridiculously reliable with only a 1989 Mazda MX-6 coming close, and I’ve owned a lot of cars from various makers.
GM is making a big mistake if they have decided to let quality slide in order to keep the sticker price lower. GM is second only to Tesla, I believe, in number of EV units shipped, however GM is a way distant second. GM really can’t afford an EV black eye right now because the bulk of customers are still EV neophytes and they’re skeptics.
5500 miles on my 2023 with not so much as a hiccup. Love the Bolt. High quality build for a 30k car. In fact the fit/finish is better than my ‘22 Model Y. Too bad they’re gonna discontinue it. In ‘24
I love my bolt so far. It’s a 2023, and I don’t see my self going back to a regular gas car. I don’t think EVs are for everyone. But for me, commute 50 miles a day, and my family second car is a regular car, it works great. fun to drive and I save a lot on gas. I don’t care about “green” aspect of it all. I charge on grid, which is mostly natural gas here in FL. The great thing about EV is that the electricity can be generated by any source so in the future if we move to more fossil fuels or nuclear, or so called renewables. it’ll all be the same for EVs. I’d definitely buy it again, for now. Let’s see how it holds up over the coming years. For now, consider me an EV guy.
Where are they getting these survey takers? I’ve yet to meet any 2022 or 2023 Bolt or EUV owner who doesn’t love their car. The Mini Cooper gets the top rating with that measly range? I call BS.
I’m going to join the many other’s above who have stated that they love or at least enjoy their Bolt. I too have a 2023 and have already put 2,300 miles on it since January 6th when I picked it up. Thus far it has been perfect, have better range than the rated number on the sticker, is fun as heck to drive, quiet and sooooooo easy to charge. I have no clue what this survey is talking about. I normally find JD Power to be quite good, but this one has me scratching my head. The only thing that will get me out of my Bolt is if GM brings a nice looking sedan (CAR) either from Buick, Chevy or Cadillac. Although I consider my Bolt a car (hatch), I don’t like the black plastic around the bottom that screams fake SUV.
We have a 2020 Bolt and are disappointed that GM -Chevrolet hasn’t replaced the battery. But we do charge with our solar panels when at home. We haven’t paid an electric bill for 3 years even with an EV. Mostly our difficulties have been going through areas that refuse to admit that EVs are coming. Yes it does take planning.
I trade-repurchased my 2020 Bolt EV Premier for a brand new 2023 Bolt EUV Premier with SuperCruise and Sun & Sound…PLUS a refund for the difference of my 2020 $44,130 MSRP and the 2023 $38k-ish MSRP…for over $5,700!!! All it took was a few phone calls, a few cellphone photos and 15 months of patience. It was the closest thing that I’LL ever come to winning the PowerBall.
We own a 2018 Chevrolet Bolt LT. We are very happy with it. GM replaced our battery. Companies make mistakes. We were well satisfied with the way we were treated. As to the car itself, it’s wonderful.
As long as I don’t tell my 2023 EUV Premier, “Red E. Kilowatt,” that he didn’t do well in this highly dubious survey, he will continue to give me great transportation!
I like my 2017 Bolt, if the radio worked, I would like it better.
Haha James I assume you mean one or both of these issues:
1). Weak signal AM reception is troublesome because inverter hash blankets the broadcast band, and only strong radio stations can be heard….
FORD is handling this issue – not with improved filtering which the old VOLTs had, but with eliminating AM reception entirely…..
2).. I use a USB thumb drive for music, but it is a pain in the neck, and there are many times when the system just won’t play certain songs.
It’s a GM wide and possibly industry wide problem and I for one hate the inflexibility of modern car radios. My 2004 Kia Amante and 2011 Chevy Volt had essentially perfect radio systems with great flexibility, and it is horrible that things today are so difficult.
You can pay much extra money for premium sound systems, and they still lack perfected functionality.
All you have to do is look at people on the ICE Silverado comments in the past few years to see plenty of expensive truck owners dissatisfied with the radios.
I consider it an industry wide issue, but I am quite sure it will get even more lousy before it gets better. For instance I have known since a teenager that I am sensitive to EMR, and therefore I Cannot be in a 2024 Lyriq with 5G. I am scheduled for a 2023 Lyriq that the factory has committed to build a month after production stops.
If that becomes a 2024 and the 5G cannot be disabled that will cancel the entire sale due to the resultant adverse health effects which I cannot tolerate.
Since I am the only one complaining about this, no one will care.
No doubt the battery recall pulling down the numbers. I took delivery of my 2023 Bolt EUV last September and could not be happier. EV’s are definitely not for everyone yet, but this car for me is perfect for my needs. I commute about 30,000 miles a year and am saving about $200 per month in cost of electricity vs gas. When I add in the maintenance savings (oil, filters, brakes, transmission, smaller tires, tune-ups, etc.) vs my previous gas car, the savings will be much higher. The quality is top notch, it’s fun to drive, quieter and smoother than a gas car, and I definitely do not miss stopping for gas. And I am most definitely not a liberal, green freak. I’m a lifelong conservative that hates big government but knows a good value when I see it.
I own a 2014 Chevy volt. I love my EV experience. I hope they replace ICE vehicles because of climate change. My Volt runs on electricity until the battery is depleted. The Volt then runs on gasoline backed up by its reserve battery power. The reserve battery helps the gasoline engine get better mileage than it would otherwise get. So I have electric power for shorter trips and gas power for long trips. This type of hybrid vehicle called PHEV works for my needs.
I absolutely love my Volt when it’s running on electric power for these reasons:
1. It’s super quiet.
2. When I need it or want it, it accelerates super fast.
3. It has no need for expensive maintenance like oil changes, and less need for other maintenance like tune-ups and brake jobs.
4. It’s a lot cheaper than gas and I can just plug it in at home.
5. The electricity it mostly uses for fuel can be generated by renewable power that does not contribute to climate change.
Some people may have circumstances requiring ICE vehicles. As I said before, my Volt has a built-in ICE engine too.
However, I find it jaw droppingly difficult to believe that some deny climate change and the severe ecological damage is causing. It can’t be denied. Just look at the pictures of the disappearing artic polar ice cap and disappearing mountain glaciers, both of which have been in existence for millennia. Makes sense to power the world using sunlight and wind power, etc. that are freely available. Even more so when you compare it to petrochemicals that are terribly polluting when they get into the groundwater and air. What kind of world are we leaving to our children?
Most of the people who don’t believe in climate change are the same ones standing on street corners in Memphis waiting for Elvis and JFK Jr to show up.
Well all the climate people Danno are all against Carbon, which is not carbon dioxide CO2 nor natural gas CH4.
Biden blew up Nordstrom 2, causing about 500 years worth of methane greenhouse gasses and no one is complaining but the Russians, who spent $26 billion to fabricate it.
I’d rather wait for Elvis than the idiot dutch who want to ban nitrogen.
Seeing as that is roughly 80% of what u breathe, I’ll see Elvis first.. meanwhile no fertilizer and very little food in the near future.
Barney:
There are 5 times as many Polar bears now compared to 50 years ago. Arctic ice extent is larger than normal and the melting Is seasonal anyway.
Climate self-important Big Experts tried to duplicate the northwest passage trip from 120 years ago and had to call a Russian ice breaker to save them when they got stranded due to more ice 120 years later.
John, you really have to get off the drugs. I’ll say a prayer for you.