GM Authority has learned that General Motors has released a Customer Satisfaction Program for certain units of the 2023 Cadillac Lyriq due to owners having difficulties inflating their tires.
The problem: affected vehicles equipped with the optional 22-inch Dynamic Split Spoke Reverse Rim alloy wheels (RPO code PJA) have minimal valve clearance, and owners may be unable to inflate the tires using their standard air chucks. It’s worth noting these wheels are wrapped in 275/40R22 all-season self-sealing, low-profile tires, and are only available on 2023 Lyriq RWD variants.
The fix: certified GM technicians will be instructed to inspect the unit and install valve stem extensions as necessary. It will take GM techs less than an hour to perform the fix. For U.S. dealerships, only dealers who meet the EV Readiness Requirements and technicians who have completed the required training are eligible to perform the service bulletin. For Canadian dealerships, only dealers who have signed the Cadillac Retail and Facility Standards Addendum and have met all Lyriq-specific training, tools, and equipment requirements are eligible to perform the service bulletin.
Affected components: 22-inch wheel valve stems.
Affected vehicles:
Number of affected vehicles: it’s currently unclear how many vehicles are affected by the service bulletin.
Owners should: wait to be contacted by GM or schedule an appointment with their local Cadillac dealership to have the service bulletin performed.
Contacts:
- GM Customer Satisfaction Program Number: N222387630
- Cadillac Customer Service: 1-800-333-4223
The Lyriq has been dealing with other quality-related issues as of late. Recently, another Service Bulletin was released related to a windshield molding retainer bracket that is too wide. Before that, deliveries of the all-electric crossover had been delayed in order to apply a vehicle software management update in addition to resolving a cracking liftgate panel and performing a recall for display screen issues. Over the course of the 2022 calendar year, GM only made 122 deliveries of the Lyriq, despite production officially kicking off in March 2022. However, GM is now shipping Lyriq units to dealerships.
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Comments
LOL, you can purchase a set of stem extensions at any auto parts store or Walmart for less than $5, except maybe in CA.
Why should you ,let them fix them because they are incompetent for not catching the problem.
I agree. I just avoid return trips to the dealer as much as possible.
Are they replacing the full valve stem or extending it from the outside?
california isnt that bad. people that dont live here cant comment or speculate. everywhere in america and the rest of the worlds has idiots everywhere. clown
gm has been designing wheels and incorporating valve stems for decades. How in the world is this a problem now? Inexcusible.
Maybe an employee installed the wrong valve stems on Lyriq’s with the 22” wheels?
Hopefully the dealers dont scrap up the rims. When I brought my volt back to dealer to replace a tire, they scrapped a whole ring around the outside of the rim and the car was less than a year old with polished aluminum option I paid 1k extra for. Wont do that again. But the dealer and worker had the nerve to try to allow me to leave with that crap knowingly. I always walk around my car after dealer touches it. When I called the shop supervisor he said oh and wanted to try to fix it. Also said the rental of the tire changer unit would cover the cost when I insisted on a NEW rim. I jokingly said to him this is my Vet for now at which time he said that rim probably cost as much as the vet rim…and yet he wanted to somehow fix the ring scrap all around the rim. What pissed me off is they had to know they caused that and hoped I would leave the lot before noticing. I dont do business with that dealer anymore where I ordered the car as well as others in the past because of that as well as other price gouging tactics that the new dealer I use was 1/2 the cost on maintenance things. And then they wonder why some dealers get bad raps.
Never buy first year new American car. That rule has been around before I was born.
I get your point, but it is OK if you get a 2024 Lyriq because your DE 2023 was converted into an order for a 2024 LOL
No need to call out American cars. That rule would hold true for any make.
GM had better get better on QRD with their EVs than their ICE vehicles or competition will destroy their volume plans.
No way will we have Lyriq on our shopping list as we replace our Tesla. Too few sold to determine their QRD.
Unlike Tesla, GM is slow rolling the rollout to fix issues like this. This probably affects less than 50 owners. There aren’t a lot of 2023 Lyriqs and 22″ wheels was an upgrade.
The good news is that they are so few Lyriqs in the publics hands that this recall can de done in a day or two! Growing impatient for the AWD version esp. when there are now quite a few other makers releasing some nice looking models comparable in driving range to the Lyriq with much sooner delivery times.
Cadillac might be slow with delivering the Lyriq, but they still outsold the Genesis GV60/70/80 combined in Q1 23.
The article says, “ It will take GM techs less than an hour to perform the fix.”
If it takes more than 15 minutes for the tech to screw on four valve stem extensions, the dealer is overcharging GM for the recall service. LOL
Did the Cadillac Lyriq owner who was asking about $95,000 for his Lyriq ever sell it?