The 2023 Cadillac Lyriq arrives as the luxury marque’s very-first all-electric production model, offering a combination of style, comfort, and cutting-edge EV propulsion. Now, GM Authority has learned that 2023 Cadillac Lyriq owners can activate the GM Super Cruise feature, as well as the Surround Vision System.
According to GM Authority sources, Super Cruise and the Surround Vision System are now available for activation on properly equipped units of the 2023 Cadillac Lyriq. Both features must be activated via a software update at the dealership, and cannot be activated via an over-the-air update at home. The software update includes reprogramming the image processing module, and if necessary, reprogramming the short-range radar sensors as well. The Customer Satisfaction Program number is N222392960.
All 2023 Cadillac Lyriq customers who purchased a vehicle equipped with GM Super Cruise and Surround Vision received their crossover with these two features deactivated. Affected vehicles were delivered with RPO codes R6I and R6X, indicating that GM Super Cruise and Surround Vision (respectively) were not activated. Although the hardware for these features may have been installed, the software required for activation was not.
Both GM Super Cruise and Surround Vision were equipped as standard on 2023 Cadillac Lyriq Debut Edition models, as well as non-Debut Edition variants of the 2023 Cadillac Lyriq Luxury RWD and 2023 Cadillac Lyriq Luxury AWD.
Meanwhile 2024 Cadillac Lyriq models include HD Surround Vision (RPO code UXP) as standard across the trim level lineup, with the exception of the base-model Tech trim, which offers the feature as optional. With regard to Super Cruise (RPO code UXL), 2024 Cadillac Lyriq models include the feature as standard on Luxury 2, Luxury 3, Sport 2, and Sport 3 trim levels. GM Super Cruise is not offered on the base-level Tech trim, nor is it offered on 2024 Cadillac Lyriq Luxury 1 or Sport 1 trim levels.
As a reminder, the Cadillac Lyriq features GM Ultium batteries and GM Ultium drive motors, while the GM BEV3 platform provides the underpinnings. Production takes place at the GM Spring Hill plant in Tennessee.
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Comments
why do you need to go to dealer? Disapointing
Both updates take 3 hours each including testing. These are very early builds of both features GM is ready to install on the vehicles.
I paid $100 and reserved a 2023 Lyriq last May. There has been zero communication from Cadillac or the dealership regarding my reservation and when I might expect to actually be able to buy a Lyriq.
Any information regarding the status of Lyriq production and delivery comes from GM Authority.
It seems like very poor customer relations on the part of Cadillac. They have my name and email address and could communicate something. I’ve purchased a new XT5 and a new XT6 in the past 5 years. I’m very disappointed in Cadillac’s apparent lack of concern in communication with potential buyers. Do they think the dealers are communicating? Mine is not.
I was in the same situation. I ended up talking directly to my dealer back in December when the debut edition was sent to my dealer so that those who had put down deposits could finally come in and at least look at the model. I found out then that I was number 14 on the list for new deliveries when available and I used that information to cajole my local dealer into finding out when my Lyriq would be built. They told me that my car would be built the week of March 6. I called that Wednesday (the 8th) and they were able to look up my car and told me it was done and awaiting final checks for shipping to California from Tennessee, They were even able to send me the VIN of the car for my insurance. I was told delivery will be late March, early April.
It is odd that we have to work so hard to get the dealers to provide information. You’d think they’d be proactively reaching out to those who have reserved Lyriqs, even if only let us know they empathize with us. I’ve lost a lot of respect for this dealer from whom I’ve purchased 3 vehicles.
The whole preorder process is new to dealers, they aren’t used to having to get all this detail to Owners.
Booked a preorder june 2022, checked in with the dealer in oct, was told to wait til february 2023, called in feb, still no info. Asked where in the queue i was and they could not tell me. Dealership has never had one of these unicorns on the lot. The dealers are in the dark, the lyriq concierge team has no information. Horrible customer service. GM should not be surprised their stock is cratering
That’s a dealership problem, if they just took the order and never put it in Workbench then GM doesn’t have an order. Your Dealership is probably just twiddling their thumbs expecting them to get allocation, when they should be proactive so GM can give it to em.
I’m guessing that as GM Authority has stated 2024 production starts on March 20, 2023 that my reservation is now for a 2024 build. One would think that Cadillac could at least confirm that, even if not giving a specific build / delivery date. I did not know that there is a Lyriq Concierge. I wonder what their role is?
You can use the Chat client on the Cadillac webpage to ask for them and they can help check the status of your order if you have your reservation number.
Nice to know. I have an Order# (not sure if that is the same as a reservation number) that I was given when the salesman at the dealership ordered the Lyriq using his GM software on his PC. He walked through the available features for the car as he created the order. I know those features are now out of date but the Order number is probably still in their system. I used the chat feature to try and find the status and I was connected online to the Concierge (who is now called the EV Concierge) and they said unfortunately their system is down on the weekends but come back on Monday and they will search for the current status of the order. Seems to be much more helpful than waiting for a dealership to contact you.
Gar: I sent two e-mails to Mary Barra and finally started getting calls from Cadillac. They didn’t tell me much, except that they verified my order for a 2023 AWD. I still don’t know when it will arrive.
I was in my dealership for service on my XT4 so I had the perfect opportunity to inquire about the Lyriq I ordered last May. The salesman informed me my order would convert to a 2024. He spent time configuring my new order since different models, colors, options etc. Cadillac is beginning to inform dealers on their allocations. When I receive my new Lyriq will be based not on when I put in my order and paid my deposit, but instead when Cadillac builds the particular model with the options I ordered.
I quizzed the salesman about whether GM will be offering any rebate or discount when I ordered a car that was $7,000 less expensive than the comparable 2024. He tried to bring up the tax rebate but I quickly reminded him that was from the IRS, not GM. He finally admitted the dealership couldn’t talk about it as they had not received any official word.
I originally ordered the rear wheel drive last May due to supposed earlier availability. I have now officially ordered the AWD , Lux 2 with a sunroof. Who knows when I will receive it. I am fine to wait as this is the electric car I want. It is better equipped and less expensive than the alternatives, none of which are readily available either.
when I started my query about my car, I was asked if I had received a notification from GM asking me if I would come into the dealership and reapply my deposit to a 2024 model. When I stated that I had not received any notification, they began looking for my build and found it. Apparently, not everyone who put down a deposit for a 2023 Lyriq is going to get theirs. I am curious to know if one does get notified and reassigns their deposit to a 2024 model if their initial price plan will be negotiated upward.
GM has been communicating to Dealerships about all the processes and changes, who is and who isn’t getting a 23, it’s up to the Dealerships backend office to actually tell their Sales staff… they would then email you and provide you your private link to build the 24 and inform you about the 5K private offer if you qualified.
Cadillac attempted an OTA update for Supercruise and Surrouund Vision about March 20, not sure exactly when. On my car this wiped out Google assistant and untold other functionality. Not sure which VINs were involved, but it seems that all Debut Edition cars delivered by Cadillac of Beverly Hills (maybe 10? 20?) were affected. Service dept is in the dark. No word if they even know how to roll back the update.
When I saw this article a few days ago, I called my dealership and they heard the same thing, that this update was available. I took my Lyriq in today, and they informed me that the update has been pulled and is no longer being installed. GM engineers said it was not fully ready, and they stopped it. There is no ETA of when it will be available again.
UPDATE… GM has released the software update again today, and the dealership has installed it. I have not picked up my car yet, so I do not know if it is working 100%.
Good news. Please update us when you have tried your car.
Strange. CadillacBeverlyHills service dept tells me this 1:18 Pacific Time 3/29
Just checked with Cadillac Recall/software update is STILL NOT available.Once all updates are cleared I will call/email you.Thanks Again
Notice he said “all updates” — dunno if that makes a difference
UPDATE… I picked up my car on Thursday, and they had it updated with the new software, and there was no issues with other software. I tried the Super Cruise for a couple of minutes on my way home, and it worked flawlessly. I took it for a long drive on Saturday, and drove with Super Cruise for about 20 minutes straight. I can tell you, it is surreal and creepy at the same time the first time you try it, but it is awesome.
Interesting. Would you mind telling me the name/location of your dealer?
Thanks
The dealership is Ed Morse Cadillac in Tampa Florida on Fletcher Ave.
You are lucky it did not come OTA and break existing functionality, as happened with me. Shame on them to not have a rollback strategy to undo the OTA damage.